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Maus Nissan
New Port Richey, FL
3,424 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family.
We do so by living out every minute by making an I.M.P.A.C.T.
Implementing
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Positive
Actions
Creating
Togetherness
At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,424 reviews
July 05, 2019
Horrible customer service No one would call us back after having my 19yo son's car for a week. When we got it back it wasn't done up to par or to the Maus standards and no one No one would call us back after having my 19yo son's car for a week. When we got it back it wasn't done up to par or to the Maus standards and no one would document our concerns. Jaryd Gerhard was rude and disrespectful. Said he would just "take the car back then". No one ever helped us. David Maus Jr. never answered any emails or facebook messages about my concerns. Alex Stoughton was literally doing handstands in the finance office with customers in the show room while we were there. I guess you don't get top of the line customer service when you buy one of their used cars. When I bought my Maxima a year ago customer service was phenomenal. Now this time it was a complete 360! Horrible. It's a shame because it was my son's 1st car and he was so excited to get it and the people were jerks. More
by Aruba2019
July 05, 2019
Great Deal We visited the dealership again to have the windows tinted on my new truck, and when told how long it would take, we walked the lot, and, my wife fell We visited the dealership again to have the windows tinted on my new truck, and when told how long it would take, we walked the lot, and, my wife fell in love with the 370Z. Our salesman Armando, worked his magic again, and we are out of two bad leases, and driving new Nissans that we totally love. More
by mzalesky
Verified CustomerJuly 04, 2019
Maus makes it right! Faulty radar sensor identified and replaced... no appointment.,. They just made it right! Courteous knowledgeable and thorough! I bought certified pre Faulty radar sensor identified and replaced... no appointment.,. They just made it right! Courteous knowledgeable and thorough! I bought certified preowned and needed 2 things addressed at delivery. I was concerned that I would be forgotten after taking delivery of my murano midnight platinum edition. I need not have worried. Follow up service was provided. The next day and a verbal commitment to take care of me the following day. My Murano is now perfect. Thank you Maus Family!! More
by Dexpapa11#murano
July 04, 2019
Terrible Disappointed after three and a half years of business with this company. I cannot believe the service and treatment after all this time. Will not be r Disappointed after three and a half years of business with this company. I cannot believe the service and treatment after all this time. Will not be returning. More
by Rosiebby18
Employees Worked With
Keith Walker, Jerreld Jenkins
July 04, 2019
Enjoyable experience purchasing my vehicle Bought a used vehicle. Russell made the process fun and enjoyable. I will be recommending friends and family to work with him at Maus Nissan. Bought a used vehicle. Russell made the process fun and enjoyable. I will be recommending friends and family to work with him at Maus Nissan. More
by MIKEPOWELL9
Employees Worked With
Nick Bentley, Russell Cherry
July 04, 2019
Fast and polite My seat latch wouldn't let me hold down the seat on drivers side katrina go me in and out courteously she is friendly and honest My seat latch wouldn't let me hold down the seat on drivers side katrina go me in and out courteously she is friendly and honest More
by Marieb
Employees Worked With
Katrina
July 04, 2019
Friendly Service I arrived and was met by an employee who checked in my car.. He then brought me into a service advisor who told me about up coming services I needed a I arrived and was met by an employee who checked in my car.. He then brought me into a service advisor who told me about up coming services I needed as well as checking if there are any recalls. Then my car was taken for its oil change and wash More
by Ajiozzio
Employees Worked With
Tiffany
July 04, 2019
Service I drove from Savannah GA. to come down to the service center in NPR FL because of the trust I have in the service manager, Drew. Drew has been amazing I drove from Savannah GA. to come down to the service center in NPR FL because of the trust I have in the service manager, Drew. Drew has been amazing and I truly appreciate him for being upfront and honest with me. That kind of understanding and comfort can not be taken for granted. A lot of service centers treat females as if they don’t know what they’re talking about with their cars or understand. That has never been the case with Drew. I have been dealing with Drew long before he became the service manager. More
by Ketta
Employees Worked With
Drew in service.
July 03, 2019
Tiffany is awesome! This is my second experience working with Tiffany and it was great. She is now the service person that I will always ask for. Thank you This is my second experience working with Tiffany and it was great. She is now the service person that I will always ask for. Thank you More
by Trinabosco
Employees Worked With
Tiffany Phillips
July 03, 2019
Service The Nissan way is not customer satisfaction after the sale. Maus twists the phrase "we never lose your business over price" They sure lose it when it The Nissan way is not customer satisfaction after the sale. Maus twists the phrase "we never lose your business over price" They sure lose it when it comes to honoring warranty work. The warranty work is determined by the dealership NOT NISSAN. So buyer beware of after the sale of your vehicle. Anything that's questionable about maintaining your vehicle is getting money from the customer to pay for something the warranty should cover. Nissan consumer affairs is not much help either they just side with the dealership it should be the Nissan dealership affairs because it is NOT for THE CONSUMER More
by Disatisfied
Employees Worked With
Mrs francis
