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Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.6
3,427 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,427 reviews

September 16, 2024

I appreciate the honesty and reliability of my service tech Eddie at Maus Nissan N.P.R. Honesty at a dealership is rare but I've found them to be reliable and trustworthy. More

by cteapotz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Aguayo
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Sep 20, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Patricia! We appreciate your continued trust, and thank you for taking the time to leave us a review. Honesty can be rare - but it shouldn't be. All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family - that's our #MausDifference! Eddie, especially, does a phenomenal job taking care of our guests- thanks for recognizing him! We are overjoyed that you are so happy, and we look forward to serving you for life - so please let us know if there's ever anything we can do for you! Thank you for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 16, 2024

Their sales department is easy to work with, and their service department has experienced service riders and technicians. Who do a terrific job. More

by Mattc60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Maus Nissan responded

Thanks for visiting us at Maus Nissan, Matt! We appreciate your continued trust, and thank you for your kind words and 5-Stars. Be it Sales or Service, our team is dedicated to providing you with a truly exceptional experience, and treating you like family! We look forward to serving you for years to come - so let us know if there's anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 16, 2024

Went for service which was excellent . they cleaned and rotated tires..explain what need to service More

by RU.BERTA.CCIO22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service representative , Anyela Martinez
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Sep 21, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Raphael! We appreciate your trust, and thank you for taking the time to leave us a review. Please let us know if there is ever anything we can do for you, and we'll look forward to serving you again! Thanks for being a part of our Maus Family, have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 16, 2024

Mary was great as always. Thanks to Maus and Mary . We will see you'll next time More

by Bob123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Norori
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2024 -

Maus Nissan responded

Here at Maus Nissan, we love our customers, and are glad that it shows! Mary does a phenomenal job taking care of our guests - thanks for recognizing her! We look forward to serving you for years to come - so let us know if there's anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 16, 2024

They worked hard in getting me a deal that would work for me. I have felt with Maus Nissan for many years. I felt I was treated respectfully. They were very professional. Thank you. More

by donna40
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaryd Gerhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rowland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Maus Nissan responded

Congratulations on the purchase of your brand new vehicle from us at Maus Nissan, Donna! We appreciate your continued trust, and we thank you for your kind words. All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family - that's our #MausDifference! We look forward to serving you for years to come, so please let us know if there is anything we can do for you. Thank you for being such an important part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 16, 2024

My wife and I were lied to, told we needed an alignment when we dropped of our Murano. Then when my wife picked up the vehicle she was told all we needed was a rotation and balance which Mary claimed we ha More

by chas0848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mary Boulahanis
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Maus Nissan responded

We can see that you are disappointed with your recent visit, and apologize if you've had a bad experience. We take accusations of lying very seriously, and will have management look into what happened, and then reach out to you. If you have any other questions, please don't hesitate to call us directly, and we'll be happy to help address your concerns. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

September 15, 2024

Everyone at this dealership is great! It’s always good to work with the service people. Hopefully one day I can find out why I still have a vibration at high speeds. More

by Lori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Lori! We appreciate your continued trust, and we thank you for your kind words! We can road test a vehicle, but we can only go up to the legal speeds on the roads in our area- so some highway speeds we can't road test - but and we can test the tires on a machine. Some issues occur because of the road, itself. If you feel there is an issue, please don't hesitate to call our service department, and we can look into doing a deeper dive just to make sure there are no problems. Thank you for your feedback, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 14, 2024

Didn’t like that their computer system automatically made me an appointment for a service I had no knowledge about at 7am then proceeded to blow up my phone with reminders. Took 3 days to get to a human to a More

by chynie1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2024 -

Maus Nissan responded

Thank you for visiting our service department, Ms. Barnes! We appreciate your trust, and we thank you for taking the time to share your experience. We do apologize if there was too much contact ahead of your visit, and that it took so long to get a hold of a live person. We're still making adjustments to our messaging center, and hopefully, that won't happen again. Please let us know if there is anything else we can assist you with, and we'd be happy to help! Thank you for being a part of our Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

September 14, 2024

Purchased Gredit beauty this time. Very happy with your staff.Hawk and Damien truly an asset to Maus.Would not buy from any other deliver. More

by hanlonroger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaryd Gerhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darmin Topalovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Thorne
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Sep 20, 2024 -

Maus Nissan responded

Congratulations on the purchase of your new Sentra, Mr. Hanlon! We appreciate your continued trust, and we thank you for your kind words. Hawk and Darmin are both fantastic - thanks for recognizing them! We are overjoyed that you are so happy, and we look forward to serving you for life - so please let us know if there's anything we can do for you! Thank you for being such an important part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 14, 2024

Easy checkin process. Reps pretty much keep you informed. Upsell is prevalent, but that's most dealerships. Returned on time. More

by ballantk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hassett
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Sep 20, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Keith! We appreciate your trust, and we thank you for taking the time to leave us a review. All our staff are dedicated to providing each guest wit ha truly exceptional experience - that's the #MausDifference! We will make recommendations based on time, mileage, and/or inspected condition, but there will never be any high-pressure tactics used. We do look forward to serving you for years to come - so please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

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