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Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.6
3,427 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,427 reviews

September 03, 2024

Nicole was great. I will be back soon for service. Keep up the good work. More

by steffonleggett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole T
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Sep 06, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan! We appreciate your trust, and we thank you for your kind words. Nicole does a fantastic job taking care of our guests- thanks for recognizing her! We are thrilled that you are so happy, and we look forward to serving you for years to come - so let us know if there's ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 03, 2024

Stripped lugnut and over tightened oil drain plug and oil pan had to be replaced More

by PERFORMANCEREPAIRS79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sal Iacono
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department. We care deeply about the service we provide, so we have asked management to look into this, and reach out to see how we might make things right. Please let me know if you have any other questions, and I will be happy to help address your concerns. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 03, 2024

My service advisor Sal ia very knowledgeable and very helpful, he will go above and beyond my expectations. More

by soteri107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keegan Boylan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Johnson, Eddie Aguayo, Michael Hassett
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Sep 06, 2024 -

Maus Nissan responded

Sal is one of the best, and his guests are, too! At Maus Nissan, we all strive for excellence - we're overjoyed that you are so happy, and we look forward to serving you for years to come - so please let us know if there's ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 03, 2024

Matt was a joy to work with. His knowledge on everything I was interested in was refreshing. This is the third vehicle I have purchased from Maus and they have delivered every ti More

by R.H.SMITH761
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt sales person , Antonio Millan
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Sep 06, 2024 -

Maus Nissan responded

Congratulations on the purchase of your brand new 2024 Murano from us at Maus Nissan, Mr. Smith! We appreciate the opportunity to earn your trust, and we thank you for your kind words. Matt does a phenomenal job taking care of our guests - thanks for recognizing him! We are thrilled that you are so happy, and we look forward to serving you for years to come, so please let us know if there is ever anything we can do for you. Welcome to our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 03, 2024

Went in for one simple thing that they said I needed done , ended up getting a phone call stating I needed a bunch of more work done that would of costed 3 times what I was supposed to pay , said they don't More

by zacharyareias
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Sep 06, 2024 -

Maus Nissan responded

We are disappointed to see that you are unhappy with your recent visit. We take the level of service we provide our guests seriously, and though we may have grown into several locations, we are still family owned, and care deeply for our guests. When you came to visit us, from another shop, you did not tell us why they hadn't performed the alignment you asked us to do. When we took a look at your vehicle, we attempted the alignment, but were unable. We informed you as to why the it could not be done, and when we asked about who had just installed your new front lower control arms, you said you didn't remember. We informed you about everything your vehicle needed, and despite our technicians time and effort, we did not charge you at all for service. If you have any questions, please feel free to contact us, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

September 03, 2024

Professional, good service, kindly treat customers, wonderful location, clean environment, patiently to answer whatever questions I asked. Please keep doing it. More

by george.liu31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naca. He is really good service guy
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Sep 06, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, George! We appreciate your trust, and we thank you for taking the time to leave us a review. Please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

September 03, 2024

Great service in a timely manner on a Saturday morning. . the advisor was welcoming and able to explain things so we can understand. More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Aguayo
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Sep 06, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Pam! We appreciate your trust, and we thank you for taking the time to leave us this review. All are staff are dedicated to providing you with a truly exceptional experience and treat you like family. We look forward to serving you again, so please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

September 03, 2024

Great service! My service advisor was very helpful. Thank you, see you next time..Karen H More

by misskth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Sep 06, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Karen! We appreciate your trust, and thank you for your kind words and 5-Stars! We look forward to serving you for years to come - so please let us know if there's ever anything we can do for you! Thank you for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 03, 2024

Sales associate koebe dicecco was pleasant, knowledgeable and attentive. Maus facility was comfortable and well maintained. Overall our purchase experience was above our expectations. More

by swanhugs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Millan
Report | Print
Sep 06, 2024 -

Maus Nissan responded

Congratulations on the purchase of your brand new 2024 Murano Platinum from us at Maus Nissan, Swanson family! We appreciate the opportunity to earn your trust, and we thank you for your kind words. Koebe does a phenomenal job taking care of our guests- thanks for recognizing him! We are overjoyed that you are all so happy, and we look forward to serving you for years to come - so please let us know if there's ever anything we can do for you! Welcome to our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 03, 2024

Sal is always very kind, professional. He makes sure all my needs are met and was provided with excellent customer service. More

by JOVANAMORRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Jovana! We appreciate your trust, and we thank you for taking the time to leave us a review. Sal is fantastic, and does an amazing job taking care of our guests, thanks for recognizing him! We are thrilled that you are so happy, and look forward to serving you for years to come, so please let us know if there is ever anything we can do for you! Thanks for being part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

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