Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.6
3,424 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
Contact Dealership
View Awards

3939 US Highway 19

New Port Richey, FL

34652

Directions

By Type

Showing 3,424 reviews

August 20, 2024

Our service technician made a careless mistake that cost us over $3,000. We needed a quote for some front end work during an oil change appointment. Not only did that appointment take 4 hours but we were gi More

by marissap1020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zero star attendant knows who they are! , John Thorne, Eddie Aguayo
Report | Print
Aug 24, 2024 -

Maus Nissan responded

We can see that you are frustrated, and completely understand why you are so upset: No one would want to pay for something out of pocket if it was covered under warranty! When you first brought your vehicle concern to us, we diagnosed your problem, and provided you with a quote for what that repair would cost. At that time, you declined the repair, having never mentioned you had an extended service contract. If you had elected to do the work with us, we would have proceeded to asking about pay options, and we would have asked if you had any extended service contracts that might help cover the cost. Regardless, if you had done the repair here, and we had still made this mistake, we would make it right. However, when you declined the repair here, you then went to another shop and paid them to perform the work, but they never inquired as to if you had any extended coverage. We were completely cut out of the loop in our ability to assist you. We recommend that you ask the shop where you had the work performed, if they can't help you go through your warranty company. You can also contact your warranty company directly, and ask them to reimburse you. If you have any other questions, please don't hesitate to ask, and we will be happy to address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

August 20, 2024

Overpriced unless you bought your vehicle there. Not worth going to, I keep trying them and I don’t know why, they also charge a 3% fee to use a credit card which is ridiculous. More

by mialaysia18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2024 -

Maus Nissan responded

We are disappointed to see that you are so unhappy with your recent visit, Mialaysia. We care deeply about the service we provide, so we will have a Service Manager review this right away, and reach out to you in order to address all of your concerns. Regarding the credit card transaction fee - when the processing companies increased their fees last year, we could no longer absorb their costs, and so made the difficult decision to pass the fee on to the consumer- this has been in place since last November. Please know that there are no fees on cash, debit, or the use of our DigniFi program. If you have any other questions, do not hesitate to contact us directly, and we will be happy to help. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

August 20, 2024

Good service and good people, always on top every thing, no complaints, good experience every time More

by carlos_rosario6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Aguayo, Anyela Martinez
Report | Print
Aug 24, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Carlos! We're thrilled that you are so happy, and we look forward to serving you for years to come - so let us know if there's ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 19, 2024

Always diagnose and fix my car quickly. Great experience every time I come in for service. More

by david.kenderdine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naca
Report | Print
Aug 23, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, David! We appreciate your continued trust, and we thank you for taking the time to leave us this review. All our staff are dedicated to providing each guest with at truly exceptional experience, and treating you like family! We are thrilled that you are so happy, and we look forward to serving you for years to come - so let us know if there's ever anything we can do for you. Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 18, 2024

The nicest people thier and very good service. All ways willing to go the extra mile to help some out More

by Markmattingly57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
Report | Print
Aug 23, 2024 -

Maus Nissan responded

We love our customers, and we're glad it shows, Mark! We're thrilled that you are so happy with our Service Department at Maus Nissan, and look forward to helping you for years to come - so let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 17, 2024

Annoyed with being charged to use my credit card without notice.. prior to standing at the window … nothing on the website .. anyone who purchased a vehicle at your dealership should have this fee waived.. More

by flmermaid
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2024 -

Maus Nissan responded

We completely understand where you are coming from, and apologize for any inconvenience that this may have caused you. When the major credit card companies increased their processing charges to 3%, it no longer was an affordable cost of doing business for us, so we made the decision pass on this fee since last November. We do not profit from this fee in any way. There is no charge on cash, debit, or the DigniFi program that we partner with to help our guests. If you have any other questions, please don't hesitate to ask, and we will be happy to help address your concerns. Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 17, 2024

Naca is the best! I make it a point to schedule all my appointments with him. More

by Kmitchellgregorylcsw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naca Rivera
Report | Print
Aug 20, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Katherine! We appreciate your continued trust, and we thank you for your kind words. Naca does a phenomenal job taking care of our guests- thanks for recognizing him! We are thrilled that you are so happy, and we look forward to serving you again, soon - so please let us know the next time you need us, and we'll be here, ready to help! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 17, 2024

On a Thursday morn, I brought my Armada for an oil change, a check engine light, and two burned out LEDs on the cluster by the speedo and tach. I EXPLICITLY said I was moving back to LA on Saturday an More

by Dansacct
Recommend Dealer
No
Employees Worked With
Tiffany Norori. - 1 star
Report | Print
Aug 23, 2024 -

Maus Nissan responded

Thank you for taking the time to provide us with your feedback. We have asked our Service Management to review what happened; we apologize for any inconvenience you may have experienced, and a service representative will reach out to see if there is anything they can do to turn this experience around for you. Thank you for bringing this to our attention, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 17, 2024

Care on customer service is awesome, no nonsense insurance management (tires) along with manufactures insurance. Very friendly More

by pedro27.12.61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Aguayo
Report | Print
Aug 20, 2024 -

Maus Nissan responded

We love our customers, and we're glad that it shows! Thanks for visiting our service Department at Maus Nissan, Pedro, and thank you for your kind words! We look forward to serving you for years to come - so let us know if there's ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 17, 2024

Awesome they are amazing thanks for everything. Amazing job. Definitely recommend them for everything. Thanks a lot More

by rfortier93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Aguayo
Report | Print
Aug 23, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Raymond! We appreciate your continued trust, and thank you for your kind words and recommendation! All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family! We are pleased that you are so happy, and look forward to serving you for years to come - so just let us know when you need us again, and we'll be here, ready to help! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

1
...
41
42
43
...
343