Maus Nissan

Naca is the best! I make it a point to schedule all my appointments with him. I make it a point to schedule all my appointments with him. More

On a Thursday morn, I brought my Armada for an oil change, a check engine light, and two burned out LEDs on the cluster by the speedo and tach. I EXPLICITLY said I was moving back to LA on Saturday an change, a check engine light, and two burned out LEDs on the cluster by the speedo and tach. I EXPLICITLY said I was moving back to LA on Saturday and whatever couldn’t be completed by Friday evening would have to wait until I got home. The service writer got warranty approval later Thursday and ordered a new cluster. It was etched with my VIN and mileage that evening and shipped; she told me the estimated arrival was Monday. I told her that was too late and asked if I could drive the Armada home and have them ship the cluster to the Nissan in LA; that was not an option since it already had my mileage programmed into it. Well, it did not arrive until Tuesday evening, which was the last line in the sand I had drawn - I had to pay $500 extra to stay in the house I was supposed to leave Saturday, in addition to rescheduling my U-Haul twice. The cluster should not have been ordered in the first place, and, to make it worse, it was shipped “ground”. Other areas where they failed: the cashier was rude, and they did a very poor job washing the Armada. In addition, there are greasy fingerprints on the “A” pillar, and greasy fingerprint smudges on the newly installed cluster. If I wasn’t past my deadline and had to leave, I would have gone back to have the items cleaned or replaced (“A” pillar trim). The only good thing about the dealership that I can say is the girl (Sam T.) who delivered the truck to me (yes, I insisted they deliver it to me so I wouldn’t have to stop packing and loading the U-Haul) was very friendly and took the time to go through the receipt with me so I could ensure all the work was completed. I will not use this dealership again and would not recommend it to anyone. More

Care on customer service is awesome, no nonsense insurance management (tires) along with manufactures insurance. Very friendly insurance management (tires) along with manufactures insurance. Very friendly More

Great service. Ansered all my questions, would recommend to others Mike was great. Berry personnel. Ansered all my questions, would recommend to others Mike was great. Berry personnel. More

Was in for a scheduled oil change and it took over 3 1/2 hours. Always schedule my oil changes in advance and it is a long wait. The service person did check in with me a few times so he was not to blame. hours. Always schedule my oil changes in advance and it is a long wait. The service person did check in with me a few times so he was not to blame. More

Excellent! , my experience was great! Every time Tiffany provides an outstanding service she's very nice and knowledgeable, love working with her. , my experience was great! Every time Tiffany provides an outstanding service she's very nice and knowledgeable, love working with her. More

Absolutely amazing, naca made sure that I got everything I needed and an excellent price. When I had to come back he put me first and made sure I didn’t have to wait. He’s an excellent service man. I needed and an excellent price. When I had to come back he put me first and made sure I didn’t have to wait. He’s an excellent service man. More

Nice dealership, good people who care. Work is always done good.easy to book appointments. Awesome. Work is always done good.easy to book appointments. Awesome. More

Estoy bien agradecida por la atencion que siempre me ofrecen son muy lindas personas y un trabajo Excelente Gracias a todos por su atencion. Siempre al cliente Dios les Bendiga ofrecen son muy lindas personas y un trabajo Excelente Gracias a todos por su atencion. Siempre al cliente Dios les Bendiga More

I appreciate all that was done the day I was there. Everyone was very helpful and asked if I needed refreshments or snacks Very nice. Everyone was very helpful and asked if I needed refreshments or snacks Very nice. More