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Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.6
3,423 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,423 reviews

August 06, 2024

Fast, honest and easy. Art was great. Listened to what I had to say and was kind. More

by Msneatfreak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art
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Aug 09, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Ms. Raspanti! We appreciate your continued trust, and we thank you for your kind words. Art is fantastic, thanks for recognizing him! We are overjoyed that you are so happy, and we look forward to serving you for years to come - so please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 06, 2024

They go above and beyond to help you with what you're looking for in an automobile. More

by cherylowens36
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan, Cheryl! We appreciate your continued trust, and we thank you for your kind words and 5-Stars! All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family! We look forward to serving you for years to come, so please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 04, 2024

Great staff very friendly very attentive to customers needs very nice waiting area and gets you in and out More

by Weber0921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Johnson, John Thorne
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Aug 09, 2024 -

Maus Nissan responded

We love our customers, and glad that it shows! Please let us know when you need us again, and we'll be here, happy to help! Thanks for being part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 03, 2024

Everytime I go there’s some kind of change and resulting in more money. I do not feel appreciated for purchasing a car at Maus. More

by Mommy25onlytg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Aguayo
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Aug 09, 2024 -

Maus Nissan responded

We can see that you are upset, and apologize if you've had a bad experience. We love all of our customers, and want you to know that you are appreciated! That being said, obviously something happened that you are not pleased with, and we'd like to help; however, we'd need more information to assist you. Please contact us directly, and we will be happy to help address your concerns. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

August 03, 2024

7/10/2024 I came to your service department with a problem of an air conditioner in my Sentra. You've run diagnostics and promise to fix it. You returned my car with unresolved issues. You didn't even More

by gala5111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mary Boulahanis
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

Maus Nissan responded

Ms. Anderson, we care deeply about the service we provide our guests, and take this matter very seriously. This is the first we have heard of these issues, and we are having our Service Management review your vehicle's service history, and they will reach out to you, shortly. Thank you for bringing this to our attention, and we look forward to resolving this with you. Please let me know if you have any other questions, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

August 03, 2024

Friendly, Very super clean, free coffee, water, sometimes they even have donuts. The service dept is like a well-oiled machine, several staff all busy taking care of customers. I like to see them hiring youn More

by NOEMAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Knaca
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Oct 01, 2024 -

Maus Nissan responded

Noemai thanks for the kind words and your business! We greatly appreciate you as a customer and look forward to servicing you in the future!

August 03, 2024

Always great service, clean and modern facilities, always responsive to inquiries and great at following up, keeping me in the loop of what the status is of my car More

by FRANK.A.SANCHEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ruggiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darmin Topalovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Norrori, Cristian Sanchez, Anyela Martinez
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Aug 09, 2024 -

Maus Nissan responded

We at Maus Nissan love our customers and are glad that it shows, Frank! Thank you for your continued trust, and your kind words. Please let us know when you need us again, and we'll be ready, and happy, to help! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 02, 2024

Very good, but slow getting to you. I traded in my Kix for the pickup truck. I didn't know it had a crack in the wood since you, but it didn't seem to bother them More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Aguayo
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Aug 07, 2024 -

Maus Nissan responded

Ken, thank you for visiting our Service Department at Maus Nissan. We appreciate your trust, and we thank you for taking the time to share your experience. We would very much like to know more about this, in an effort to help, explain, or better serve you. Unfortunately, we need more contact information than available on this review. Please contact us at your earliest convenience, and we will be happy to look into this further, and assist you. Thank you for bein a part of our Maus Family, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 01, 2024

Every time I come in they tell me my Rouge had something major, not true. I have a certified mechanic More

by barbara.liebler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mary Boulahanis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2024 -

Maus Nissan responded

Ms. Liebler, we can see that you are frustrated, and apologize if you feel as though you have had a bad experience. Our technicians and advisors are trained to review your vehicle's history, conduct a thorough multi-point inspection, and make recommendations based on what the manufacturer's guidelines state need to be actioned over intervals such time, mileage, or inspected condition. We are having our service management review your visits, and they will reach out to you to discuss, shortly. If you are taking your vehicle to another mechanic, please make sure to tell us of any other completed services so we can have an accurate history of the vehicle. Please let us know if you have any other questions, and we'll be happy to help address your concerns. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

August 01, 2024

I love coming here even though I did not buy my Infiniti here. Excellent customer service, excellent service on your vehicle. Even waiting for my vehicle to get serviced the sales people would ask you if yo More

by maximus1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Artimis
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Aug 09, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Maximus! We appreciate your continued trust, and we thank you for your kind words and 5-Stars! Art and Sal are both fantastic, and do a great job taking care of our guests- thanks for recognizing them! We are thrilled that you are so happy, and we look forward to serving you for years to come, and helping you into your next vehicle, so please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

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