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Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.6
3,427 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,427 reviews

August 06, 2024

Prices on work very expensive. But over all people are nice. Communication very good. Ty More

by MANSONNEGATIVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art
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Aug 09, 2024 -

Maus Nissan responded

Thank you for visiting our service department, Bobbie! We can see that we did not knock things out of the park for you this time because of pricing, and for that we apologize. We will have a service manager reach out to you, and answer any questions that you may have, and hopefully better explain things to your satisfaction. Please let us know if you have any other concerns, and we will be happy to help. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

August 06, 2024

James Swanson was very knowledgeable and explained everything plus showed me inspection points. I was very impressed with him. Good employee to have working for you. More

by MAELLERD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Swanson svc advisor
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Aug 09, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Mr. Ellerd! We appreciate your trust, and we thank you for your kind words. James does a phenomenal job taking care of our guests - thanks for recognizing him! We are overjoyed that you are so happy, and we look forward to serving you for years to come - so please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 06, 2024

Good service and very respectful my service manager was on point and I am happy More

by destin.dukes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Thorne, Eddie Aguayo
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Aug 09, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Destin! We appreciate your continued trust, and we thank you for leaving us this review. We are thrilled to know that you are so happy, and we look forward to serving you for years to come - so please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 06, 2024

Everything service I've have had at Nissan is always been done with efficiency and professionalism. More

by AF1800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Thorne
Report | Print
Aug 09, 2024 -

Maus Nissan responded

Thank you for visiting our service department at Maus Nissan, Mr. Franz! We appreciate your continued trust, and we thank you for taking the time to leave us this review. All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family - that's the #MausDifference! We look forward to serving you for years to come, so let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 06, 2024

Fast, honest and easy. Art was great. Listened to what I had to say and was kind. More

by Msneatfreak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art
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Aug 09, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Ms. Raspanti! We appreciate your continued trust, and we thank you for your kind words. Art is fantastic, thanks for recognizing him! We are overjoyed that you are so happy, and we look forward to serving you for years to come - so please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 06, 2024

They go above and beyond to help you with what you're looking for in an automobile. More

by cherylowens36
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan, Cheryl! We appreciate your continued trust, and we thank you for your kind words and 5-Stars! All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family! We look forward to serving you for years to come, so please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 04, 2024

Great staff very friendly very attentive to customers needs very nice waiting area and gets you in and out More

by Weber0921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Johnson, John Thorne
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Aug 09, 2024 -

Maus Nissan responded

We love our customers, and glad that it shows! Please let us know when you need us again, and we'll be here, happy to help! Thanks for being part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 03, 2024

Friendly, Very super clean, free coffee, water, sometimes they even have donuts. The service dept is like a well-oiled machine, several staff all busy taking care of customers. I like to see them hiring youn More

by NOEMAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Knaca
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Oct 01, 2024 -

Maus Nissan responded

Noemai thanks for the kind words and your business! We greatly appreciate you as a customer and look forward to servicing you in the future!

August 03, 2024

Everytime I go there’s some kind of change and resulting in more money. I do not feel appreciated for purchasing a car at Maus. More

by Mommy25onlytg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Aguayo
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Aug 09, 2024 -

Maus Nissan responded

We can see that you are upset, and apologize if you've had a bad experience. We love all of our customers, and want you to know that you are appreciated! That being said, obviously something happened that you are not pleased with, and we'd like to help; however, we'd need more information to assist you. Please contact us directly, and we will be happy to help address your concerns. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

August 03, 2024

7/10/2024 I came to your service department with a problem of an air conditioner in my Sentra. You've run diagnostics and promise to fix it. You returned my car with unresolved issues. You didn't even More

by gala5111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mary Boulahanis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

Maus Nissan responded

Ms. Anderson, we care deeply about the service we provide our guests, and take this matter very seriously. This is the first we have heard of these issues, and we are having our Service Management review your vehicle's service history, and they will reach out to you, shortly. Thank you for bringing this to our attention, and we look forward to resolving this with you. Please let me know if you have any other questions, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

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