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Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.6
3,427 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,427 reviews

August 03, 2024

Always great service, clean and modern facilities, always responsive to inquiries and great at following up, keeping me in the loop of what the status is of my car More

by FRANK.A.SANCHEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ruggiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darmin Topalovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Norrori, Cristian Sanchez, Anyela Martinez
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Aug 09, 2024 -

Maus Nissan responded

We at Maus Nissan love our customers and are glad that it shows, Frank! Thank you for your continued trust, and your kind words. Please let us know when you need us again, and we'll be ready, and happy, to help! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 02, 2024

Very good, but slow getting to you. I traded in my Kix for the pickup truck. I didn't know it had a crack in the wood since you, but it didn't seem to bother them More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Aguayo
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Aug 07, 2024 -

Maus Nissan responded

Ken, thank you for visiting our Service Department at Maus Nissan. We appreciate your trust, and we thank you for taking the time to share your experience. We would very much like to know more about this, in an effort to help, explain, or better serve you. Unfortunately, we need more contact information than available on this review. Please contact us at your earliest convenience, and we will be happy to look into this further, and assist you. Thank you for bein a part of our Maus Family, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 01, 2024

Tiffany was amazing, very efficient and helpful all around when it came to me getting done with service. Highly recommend More

by N.CHABATOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darmin Topalovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Hite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keegan Boylan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Johnson, John Thorne, Eddie Aguayo, Anyela Martinez, Michael Hassett
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Aug 07, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Mr. Chabator! We appreciate your trust, and we thank you for your kind words and recommendation! Tiffany does an amazing job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come - so please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 01, 2024

I love coming here even though I did not buy my Infiniti here. Excellent customer service, excellent service on your vehicle. Even waiting for my vehicle to get serviced the sales people would ask you if yo More

by maximus1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Artimis
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Aug 09, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Maximus! We appreciate your continued trust, and we thank you for your kind words and 5-Stars! Art and Sal are both fantastic, and do a great job taking care of our guests- thanks for recognizing them! We are thrilled that you are so happy, and we look forward to serving you for years to come, and helping you into your next vehicle, so please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 01, 2024

Bought my versa new from them. Sent me an email for 30 percent off service. Was quoted by Brittany 163.59 for transmission fluid change. Called to schedule today and per service More

by billysab
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Johnson
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Aug 07, 2024 -

Maus Nissan responded

Mr. Sabatino, we can see that you are upset, and apologize for the confusion. Service management has been made aware of the issue, and they are looking into the matter, as we speak, and they will be reaching out shortly to discuss what happened. Please let us know if you have any other questions, and we will be happy to help. Thank you for your important feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Aug 07, 2024 -

billysab responded

What is there to look in to at this point? I feel Mr Johnson could have acknowledged their error, and in good faith honored the first quote. 256.80 for a service that takes about an hour? Probably 20 dollars in materials at your cost. That .makes your labor per hour at about 240.00? No thank you.

August 01, 2024

Every time I come in they tell me my Rouge had something major, not true. I have a certified mechanic More

by barbara.liebler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mary Boulahanis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2024 -

Maus Nissan responded

Ms. Liebler, we can see that you are frustrated, and apologize if you feel as though you have had a bad experience. Our technicians and advisors are trained to review your vehicle's history, conduct a thorough multi-point inspection, and make recommendations based on what the manufacturer's guidelines state need to be actioned over intervals such time, mileage, or inspected condition. We are having our service management review your visits, and they will reach out to you to discuss, shortly. If you are taking your vehicle to another mechanic, please make sure to tell us of any other completed services so we can have an accurate history of the vehicle. Please let us know if you have any other questions, and we'll be happy to help address your concerns. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

July 31, 2024

Not a great experience. I’m not sure if I will go back again. I went for oil change and I called before to make sure I can get in at a certain time they said yes. I waited h More

by Wil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anyela Martinez
Report | Print
Aug 09, 2024 -

Maus Nissan responded

We can see that you are upset, and apologize if you've had a bad experience. We would like to help; unfortunately, we will need more information to be able to look this up and then reach back out to you. Therefore, please contact us directly, and we will be happy to help address your concerns. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

July 31, 2024

Mary was incredible! She is a great person and is genuine! When I have been there in the past I Angela is also incredible! I have found that the guys are very pushey and More

by vwithall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anyela Martinez
Report | Print
Aug 02, 2024 -

Maus Nissan responded

We are disappointed to see that you are so frustrated with the level of pressure you experienced, and for that, we apologize. We are having service management look into the history of this, and they will reach out to you shortly to discuss. Please let me know if you have any other questions, and we will be happy to help. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

July 31, 2024

Sal and the crew did a great job ask always. Highly recommended for future services. More

by hoyt0407
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Mr. Leonard! We appreciate your continued trust, and thank you for your recommendation! Sal does a fantastic job taking care of our guests- thanks for recognizing him! We are overjoyed that you are so happy, and we look forward to serving you for years to come - so, let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

July 31, 2024

I have always gotten excellent service at Maus and have been treated like I am family More

by doug.daprile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Thorne, Eddie Aguayo
Report | Print
Aug 07, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Doug! We appreciate your continued trust, and thank you for your kind words. Please let us know when you need us again, and we'll be here, ready to help! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

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