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Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.6
3,423 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,423 reviews

June 11, 2024

I just want say how greatful I am for all the help, courtesy and knowledge of taking care of my car. Thank you More

by kenia79lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keegan Boylan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Maus Nissan responded

We are overjoyed that you are so happy with our Service here at Maus Nissan, Kenia! We appreciate your trust, and we thank you for your kind words. We look forward to serving you for years to come - so please let us know if there is ever anything we can do for you. Until next time, have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

June 11, 2024

It was a very good experience. Sal was very friendly and efficient. Will be back. More

by CHM
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Maus Nissan responded

At Maus Nissan, we strive for excellence, CHM! We're glad that our service was worthy of 5-stars! Please let us know when you need us again, and we'll be happy to help. Until then, have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

June 11, 2024

My service advisor art was awesome very hands-on and always kept me up-to-date More

by Marine2be_2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art
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Jun 14, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Mr. Bare! We appreciate your trust, and we thank you for taking the time to leave us this review. Art does a fantastic job taking care of our guests- thanks for recognizing him! We look forward to serving you for years to come - so please let us know when you need us again. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

June 11, 2024

At $200. 00 an hour, I expect exceptional service every time. I do not feel I’ve gotten that from Maus Nissan on many occasions. They cannot even remember to More

by trlibby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Brooker
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Jun 13, 2024 -

Maus Nissan responded

We can see that you are upset, and for that, we apologize. We take the service we provide our guests seriously, so when we see someone disappointed, and lacking the value they were seeking, we know that something went amiss. We are having our Service Managers review your visit, and they will reach out as soon as possible, to see how we might be able to help. Please contact us if you have any other questions, and we'll be happy to address your concerns. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

June 11, 2024

Just amazing service every single time, no matter the reason for being there. . Thank you More

by jdemichele9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul DaRocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Swanson , Eddie Aguayo
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Jun 14, 2024 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan, Jennifer! We appreciate your trust, and we thank you for your kind words. All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family. We are overjoyed that you are so happy, and we look forward to serving you for years to come - so please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

June 10, 2024

Anytime I bring my truck into service it's always nice to have a friendly staff John and service always goes an extra mile and I appreciate that thank you for all you do More

by ORTIZJORGE1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keegan Boylan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Johnson, John Thorne, Eddie Aguayo, Anyela Martinez, Michael Hassett
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Jun 12, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Jorge! We appreciate your trust, and we thank you for taking the time to leave us a review. John does an amazing job taking care of our guests- thanks for recognizing him! We are very pleased that you are so happy, and we look forward to serving you for years to come; so, please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul Da Rocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

June 09, 2024

Y’all did great except for the call back as my daughter is going to LSU and being able to come for service is being selective More

by ROADRUNNERLEE18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Keegan Boylan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Iacono
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Johnson, John Thorne, Eddie Aguayo, Anyela Martinez, Michael Hassett
Report | Print
Jun 13, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, RoadRunner! We appreciate your trust, and we thank you for taking the time to leave us this review. We'll need a little more information to help resolve you concern; so, please contact us directly, we will be happy to help! Thanks for being part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

June 09, 2024

Wonderful staff always seeking to help it's customers in every way possible. Very clean and orderly. More

by frapprumble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaryd Gerhart
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany, Lance Johnson, Travis Brooker, Jordan Powel
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Jun 13, 2024 -

Maus Nissan responded

We strive for five stars and glad to see we were able to show you we care, Frapprumble! Please let us know when you need us again, and we'll be ready to help. Have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

June 09, 2024

1 can only say this dealership is the place to find a great car with great gas milage. More

by Caroldeemer.401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ruggiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul DaRocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Stotts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Thorne, Antonio Millan, Jordan Powel
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Jun 12, 2024 -

Maus Nissan responded

Congratulations on the purchase of your newest Kicks from us at Maus Nissan, Carol! We appreciate your continued trust, and we thank you for your kind words. All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family. Thank you for being a part of our Maus Family, and we look forward to serving you for years to come. Have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

June 08, 2024

We waited 3 hours for our cars. Nobody came and updated us until we got up and asked what’s going on More

by Na
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mary Boulahanis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Aguayo, Michael Hassett
Report | Print
Jun 09, 2024 -

Maus Nissan responded

We can see that you are disappointed with your visit, and so are we. We ask our advisors to keep our guests updated on the status of their vehicle, plain and simple. We want to have our service management review what happened, and then reach out to see how we might make things right; however, we will need more information to be able to look this visit up and call you. Please contact me directly, and I will be happy to help address your concerns. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

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