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Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.6
3,427 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,427 reviews

April 02, 2022

Broke my wife’s wheel locks. Per lance at npr check was on the mail. It’s been a month no check. So after 6 cars there we won’t purchase anymore . Horrible customers and lies. D More

by joe_wunsch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Walace
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Apr 02, 2022 -

Maus Nissan responded

Mr. Wunsch, we apologize if you haven't received your check, yet. The request to accounting was submitted right after your wheellocks were damaged, so you should have had it by now. Again, our sincerest apologies for the initial damage, and the delay, and we look forward to getting this resolved for you immediately. If you have any other questions, please do not hesitate to contact me directly, and I will be happy to help. Thank you for bringing this to our attention, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 ext. 1138

Apr 02, 2022 -

joe_wunsch responded

No one returns calls . We left multiple. You should send another one then instead of writing this generic response to pacify people reading these reviews. I cannot wait to be told an extra item is needed to be done on my car outside of my free oil change.

Apr 02, 2022 -

Maus Nissan responded

My writing style may be a bit boring, but my response was not generic, and it was totally sincere. We will check on Monday, when accounting is back open, to find out what happened to the check request, and get this expedited for you. I apologize if we missed your messages, but all I can do is help make sure we make it right and that all is smooth going forward! If you have any other questions, please contact me directly, thank you. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Apr 08, 2022 -

joe_wunsch responded

A week later and no check still lol and you are the loyalty manager ? My wife responded to your email and you couldn’t respond back. Sad part is I just bought 4 brand new tires and your dealership wasn’t even in my thought to buy them from. I will be opening a case with Nissan directly and sharing these comments .

February 21, 2022

Today, 2/21/22 I went in for an oil change. Received a recommendation to have my front and rear brakes replaced for a total of $500.00, problem being I just had both replaced only one month ago More

by Gigi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dade Nelson, Sarena Cregger
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Feb 23, 2022 -

Maus Nissan responded

Gigi, we can see that you are upset, and we apologize if you've had a bad experience. We are faith-based, but that doesn't mean we never make mistakes. We will have a manager look into your visit, and reach out as soon as possible. If you have any other questions, please do not hesitate to contact me directly, and I will be happy to help address your concerns. Thank you for your grace and understanding in this matter, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Feb 25, 2022 -

Gigi responded

Yes, mistakes do happen but this was more than just a mistake. If the mechanic happened to look at my previous visit he would have noticed my brakes were critical with a picture attached. No picture was even included at this visit, not to mentioned last visit some type of rod was cracked, never showed up on this visits recommendations. My concern is elderly customers that do not know any better therefore are taken advantage of. Have a blessed day.

February 04, 2022

Absolutely a positive experience getting my Nissan Rogue serviced at Maus Nissan in New Port Richey today and Tiffany Norori made it so. Tiffany greeted me as soon as I arrived and she immediately setup all More

by Bob Trout
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Castle, Tiffany Norori
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Feb 04, 2022 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Mr. Trout! We appreciate your continued trust, and we thank you for taking the time to share your experience. Tiffany does a phenomenal job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come- so let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS ( 6287) ext. 1138

January 29, 2022

Mary B. was nothing but an amazing soul! If you ever enter the doors of Maus Nissan know that with good spirit you will be in good hands! More

by Thernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2022 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Thernandez! We appreciate your trust, and we thank you for your kind words and 5-Stars! Mary does an amazing job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come- so please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

January 20, 2022

Nick C. was amazing! He was so helpful and insightful, he went above and beyond to make sure I was getting what I wanted! Thanks Nick! More

by argossimple
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Chabator
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2022 -

Maus Nissan responded

Congratulations on the purchase of your new vehicle from Maus Nissan, Alexandra! We appreciate your trust, and we thank you for your kind words and 5-Stars! Nick does a phenomenal job of taking care of our guests- thank you for recognizing him! We are very pleased that you are so happy with your vehicle, and your experience, and we look forward to serving you, for years to come! Please let us know if there is ever anything we can do for you. Welcome to our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

January 12, 2022

Each and every person at the dealership took time to make sure that we felt welcome. We appreciated the tour so that we were oriented to the dealership and service area. Each person from our sales rep to fin More

by Meichelle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Chabator
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JD Castle
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Jan 13, 2022 -

Maus Nissan responded

Congratulations on the purchase of your new vehicle from Maus Nissan, Meichelle! We appreciate the opportunity to earn your trust, and we thank you for taking the time to leave us a review. All of our staff are dedicated to providing each guest with a truly exceptional experience - especially Nick and JD- that's the #MausDifference, and thanks for recognizing them! We are very pleased that you are so happy, and we look forward to serving you for years to come- so please let us know if there is ever anything we can do for you. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

January 09, 2022

This dealership has always been great with their customer service and willing to do the necessary steps to help myself and my family get the car we need More

by SashaK93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Young, Nick Bentley
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Jan 10, 2022 -

Maus Nissan responded

Congratulations on the purchase of your new vehicle from Maus Nissan, Sasha! We appreciate the opportunity to earn your trust, and we thank you for taking the time to share your experience. Marcus and Nick B. both do an amazing job taking care of our guests- thank you for recognizing them! We are very pleased that you are so happy, and we look forward to serving you for years to come! Please let us know if there is ever anything we can do for you. Welcome to our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

December 30, 2021

My 79 year old mother brought her car in for repairs and left with a new Nissan Versa, base model - cheapest vehicle in their fleet. They ripped her off for $399 a month for 84 months. She has excellent cre More

by Stephanie V
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
doesn't matter, the entire dealership is responsible!
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Dec 31, 2021 -

Maus Nissan responded

Ms. Stephanie, we can see that you are upset, and apologize if you or your mother had a bad experience. Please contact us directly, and we will address your concerns. Thank you, and have a Happy New Year. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

December 03, 2021

I just want to thank Tiffany Phillips/Norori and crew for checking/topping off my tires and washing my Murano for me! It’s a relief to know there wasn’t anything major to take care of. Please keep up the gre More

by Ollie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Report | Print
Dec 04, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Ollie! We appreciate your trust, and we thank you for taking the time to leave us a review. Tiffany, and crew, all do an amazing job taking care of our guests- thanks for recognizing them! We are very pleased that you are so happy, and we look forward to serving you for years to come! Thanks for being a part of our Maus Family, and have a blessed day! - Paul Da Rocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

November 19, 2021

Had another great experience at Maus of New Port Richey, Fl. Took vehicle in for an oil change and tire rotation before buying out the lease. Bobby Shaw took excellent care and updated me (very important) More

by kstephens
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Shaw
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Nov 24, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Kstephens! We appreciate your continued trust, and we thank you for taking the time to leave us a review. Bobby does an amazing job taking care of our guests- thanks for recognizing him! We are very pleased that you are so happy with your experiences here, and we look forward to serving you for years to come! Please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, have a Happy Thanksgiving and a blessed day! - Paul Da Rocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

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