Maus Nissan of North Tampa

Buying a new vehicle should be an exciting and pleasant experience, but as usual I dealt with the typical, salesperson scamming tactics: Selling on Payment Instead of advertised price. ... The Trade-In T experience, but as usual I dealt with the typical, salesperson scamming tactics: Selling on Payment Instead of advertised price. ... The Trade-In Trick (offering you substantially less than your appraisal ... Bad Information. ... Hidden Fees. ... The Waiting Game. ...Now for the Good News. More

Go only if you want to waste your time. False promises to work with you or even for a call back. False promises to work with you or even for a call back. More

I have had nothing but poor experiences every time I bring my Altima into the service department at Maus Nissan North Tampa. Even with an appointment, expect to be there at least 2 hours, even for just bring my Altima into the service department at Maus Nissan North Tampa. Even with an appointment, expect to be there at least 2 hours, even for just an oil change. Today I had an appointment for an oil change/tire rotation at 2:30, I brought the car in early (2:15), car was brought immediately back to service garage. I did not leave until well after 4:30. My car was backed out of the garage and sat in the parking lot for over 20 minutes with its hazards on and then was pulled up and keys given to me. When I asked why it had been sitting there the tech told me that it was "waiting for the car wash" but my car was never washed and I watched it sit there, then get pulled up to the front. I told my service rep before they took my car back that I wanted the inspection report, he did not give it to me until I asked a second time, after getting the keys back. The last 2 times I did not receive one at all. Maus used to give them to me without even asking and go over them. I received the report and it had over $4000 worth of work that they were recommending and apparently were not going to talk to me about? I asked why they didn't talk to me about it and my service rep told me that he was going to talk to me about it, even though he had already given me my keys and told me I was good to go without even showing me the report. The icing on the cake was when I walked out to my vehicle and noticed that the tire rotation was not done. This is the second time that I have caught them not completing the tire rotation. The first time, the only reason I even noticed was because there was a cap missing on one of my rims, and it was in the same place as it was before I brought the car in. Now, every time I have brought it in I use a permanent marker to mark one of the tires so I know if it's in the same place or not (sad that I can't trust the people working on my vehicle). This is how I knew the tire rotation had not been done. When I asked about why it had not been done, I did not get a direct answer right away. After some investigating, they came up with an excuse about my tires and why they could not rotate them. Maus has really gone downhill in the past couple years. I used to brag about how awesome they were, and it's very sad how they are running this company now. I will never bring my car back to this specific loaction. I can't even trust that they will do the work that the car is being brought in for. More

Horrible customer service. They had my car fur almost two months. Horrible communication. I has to call them daily because I was not being reached out to. One of the things the They had my car fur almost two months. Horrible communication. I has to call them daily because I was not being reached out to. One of the things they were supposed to do was an oil change. Now that wasn't done. Do not go there, whether its to buy a car or service. Their service is terrible. And they overcharge you too I wish I could give a negative star. More

Recently took my Sentra to have a part replaced. Kristian Torres was my main point of contact in the service department and was great. He was super nice, kept me informed multiple times throughout t Kristian Torres was my main point of contact in the service department and was great. He was super nice, kept me informed multiple times throughout the process for when my car was going to be ready, and made sure I got my laptop back asap when I left it in the loaner! More

5 th vehicle bought from Maus Nissan, some people will always complain, but if you really think about it not everybody comes away with happy feelings, weather its a doctor, lawyer or buying a car. I will always complain, but if you really think about it not everybody comes away with happy feelings, weather its a doctor, lawyer or buying a car. I will tell you this, you should come away from this Nissan dealership knowing they try to give you what you want, at the price you want. So keep up the good work Maus Nissan because we will be back for years to come! More

My attendee was very friendly, and made sure to give a detailed timeframe during explanation for the work done. If you want the gold standard in customer service and quality work, come to Maus Nissan. detailed timeframe during explanation for the work done. If you want the gold standard in customer service and quality work, come to Maus Nissan. More

Awesome experience! Great team. Bo was awesome! Professional and personal! Man of integrity. Kevin in finance was great too! enjoyed working with him too. Mr. Cruz is our man. We actually followed Professional and personal! Man of integrity. Kevin in finance was great too! enjoyed working with him too. Mr. Cruz is our man. We actually followed him from Wesley Chapel. This is our fifth Nissan! Thanks for the bow!! Loved it Jasmine! More