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1,516 Reviews of Maus Nissan - Service Center
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August 07, 2019
Excellent customer service. The customer service employees are very respectful, friendly and professional. The oil change service for both vehicles was performed in a minimum tim The customer service employees are very respectful, friendly and professional. The oil change service for both vehicles was performed in a minimum time. We enjoyed the free coffee and water. I will highly recommend this place to friends and family. Thank you for providing an excellent job to customers. I hope to see you soon!!! More
by DONEOMR
Verified CustomerEmployees Worked With
Jennifer / customer service
Helpful August 06, 2019
Above and beyond Other dealerships could learn a thing or four from Maus Nissan 9:00 AM appointment in and out in under 45 minutes Coffee and donuts to boot John T Other dealerships could learn a thing or four from Maus Nissan 9:00 AM appointment in and out in under 45 minutes Coffee and donuts to boot John Thorne my service advisor never tried to up sale me More
by Terry
Employees Worked With
John Thorne
August 05, 2019
Amazing! I loved the service here! It was quick, respectful, clean, and just overall fantastic! John Thorne was a fantastic service advisor and I loved working I loved the service here! It was quick, respectful, clean, and just overall fantastic! John Thorne was a fantastic service advisor and I loved working with him! More
by emmacavanagh
Employees Worked With
John Thorne
August 02, 2019
Great! Katrina, my service advisor, is just amazing. Always helpful, straightforward and accommodating. To be honest, it is her help and that of the staff th Katrina, my service advisor, is just amazing. Always helpful, straightforward and accommodating. To be honest, it is her help and that of the staff that will have me coming back,to Maus for our next vehicle. More
by geojet707
Employees Worked With
Katrina
July 29, 2019
Surpassed my expectations! A very pleasurable experience. Tiffany made my visit the best service experience ever. Answered all the questions and concerns.. Very professional and knowledgeable. She just made t Tiffany made my visit the best service experience ever. Answered all the questions and concerns.. Very professional and knowledgeable. She just made the whole experience a pleasure. I would Highly recommend Maus Nissan to all my friends, associates and family. Thank you Maus Nissan. More
by dcstanek
Employees Worked With
Tiffany
July 29, 2019
Why have appointments? I had an appointment at 9:00 AM Sat. I had to wait in line for 15 minutes to see a SA. Katrina was very nice and helpful. I asked how long it should I had an appointment at 9:00 AM Sat. I had to wait in line for 15 minutes to see a SA. Katrina was very nice and helpful. I asked how long it should be to replace my battery, she about an hour. I told her if she thought it would take longer to let me know so I could go home and pick it up late. An hour later she said it was the battery and that it would be done shortly. It took another hour and 45 minutes. I’m fine with it taking that long but if she told me that up front I would of gone home and come back later. More
by kcoddamg
Employees Worked With
Katrina
July 28, 2019
Great customer service John Thorne is awesome. He truly appreciates the customers and truly repects their time. As long as he is there i will always come to your dealership. John Thorne is awesome. He truly appreciates the customers and truly repects their time. As long as he is there i will always come to your dealership. I also love how i get greeted by so many people who bring me into John and offer any assistance. More
by Raider Nation
Employees Worked With
John Thorne
July 26, 2019
Good service, good people John Thorne is an excellent service advisor. Everytime I bring my car in for routine service he is very professional, pleasant and helpful. The othe John Thorne is an excellent service advisor. Everytime I bring my car in for routine service he is very professional, pleasant and helpful. The other staff are also impressive. More
by Sentra girl
Employees Worked With
JOHN THORNE. SERVICE ADVISOR
July 24, 2019
2 1/2 Hour Oil Change I’ve worked at 2 dealerships in the service center in my life so I know how things work and I will say this experience was rather unpleasant. To start I’ve worked at 2 dealerships in the service center in my life so I know how things work and I will say this experience was rather unpleasant. To start off, my Service Advisor was pretty nice, a cool guy to have take care of my vehicle. He got me written up quickly and told me it would take about an hour to get my service done, up to maybe an hour and a half with a wash, which I declined the wash at first. I’m sitting there and I don’t see my car go into the shop whatsoever for quite a while. I thought to myself maybe there’s other work bays or something, but then it’s coming to the 1 1/2hr time so I decided to approach my advisor and tell him to go ahead and add the wash since I’ve been waiting this long anyways. Come to find out, I see my car just get pulled into a bay. My appointment was at 3:30. My car was pulled into a bay at 5:42. The car was lifted up, oil drained, and the lift was dropped at 5:49. At 5:53 my car went around the service garage and toward the wash. Now, this is a complementary service that’s I receive because I purchased my vehicle here, but I find this to be quite ridiculous because I know exactly how the service department gets things done. Not to mention, on the R/O said a tire rotation was completed, and I can assure you that it was not done. (This isn’t a big deal, considering my car is all wheel drive, but it’s pretty darn sketchy for a service to be on my R/O that was not actually completed). So, I got my car finally around 6:05 or so, I didn’t look at the exact time, but for my appointment being at 3:30 and not receiving my car for a little over 2 1/2 hours for an oil change that took not even 10 minutes is pretty ridiculous. (Also, as a side note, I literally only live 2.6 miles from the dealership so it wasn’t a far drive at all) My service advisor was still very friendly, came up to me and said “snoozing off over there?” jokingly, of course. The only thing I’d say he should’ve have done is to give me more updates on the progress or a legitimate reason as to why it took so long. I know he can’t physically control the technicians, but again an update would’ve been nice. I’d rate my service advisor like a 3/5, but the oversell experience definitely a 1/5. More
by Stevenm15
Employees Worked With
Lance Johnson
July 24, 2019
Oil Service Great customer waiting area! Ease of service was awesome. Not really a negative but a tad bit on the slow side for a oil change/tire rotation Great customer waiting area! Ease of service was awesome. Not really a negative but a tad bit on the slow side for a oil change/tire rotation More
by movnslo
Employees Worked With
Katrina
