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1,568 Reviews of Maus Nissan - Service Center
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August 11, 2019
Simple oil change and point inspection - found bad stuff I already submitted something to some other message I got from Maus - did not get any acknowledge of receipt. So again ... I purchased a low mileage I already submitted something to some other message I got from Maus - did not get any acknowledge of receipt. So again ... I purchased a low mileage 2012 Frontier privately, and for the past year have been using Walmart for oil changes. Thought I should become familiar with a local Nissan dealer for future work. I scheduled an oil change with multi point checks. In the list of suggested further work, there was two items I could do on my own. They said I needed to change my cabin air filter and the engine oil filter. When I got around to it, went to change my cabin air filter, and there was none. I think they should have mentioned that, and not just suggested it be replaced. Perhaps they took it out, and just left it out. I do not know. I then went to check the engine air filter, and found that it was not fastened properly. The clips at the top were clamped, but the plastic fingers at the bottom were not attached. I could see the bright orange flange of the filter when I opened the hood... 1/2 " open...allowing unfiltered air into my engine. have a photo of this... So this is my reason for such a negative review. More
by Bob.capp.junk
Verified CustomerEmployees Worked With
Jennifer Mandaj, Reinaldo Berrios
Helpful August 08, 2019
Too long Everyone was extremely nice but I was told my wait time would be one hour to one and a half hours. Normal for my last maintenance. No more was done th Everyone was extremely nice but I was told my wait time would be one hour to one and a half hours. Normal for my last maintenance. No more was done than normal. I checked in a half hour early and came away three and one half hours later. My husband was on the phone calling the dealership to look for me knowing I have health issues. The drive was approximately 45 minutes. Not happy. More
by abauto_41179
Employees Worked With
Katrina Atkinso, Jerreld Jenkins
August 07, 2019
Excellent customer service. The customer service employees are very respectful, friendly and professional. The oil change service for both vehicles was performed in a minimum tim The customer service employees are very respectful, friendly and professional. The oil change service for both vehicles was performed in a minimum time. We enjoyed the free coffee and water. I will highly recommend this place to friends and family. Thank you for providing an excellent job to customers. I hope to see you soon!!! More
by DONEOMR
Employees Worked With
Jennifer / customer service
August 06, 2019
Above and beyond Other dealerships could learn a thing or four from Maus Nissan 9:00 AM appointment in and out in under 45 minutes Coffee and donuts to boot John T Other dealerships could learn a thing or four from Maus Nissan 9:00 AM appointment in and out in under 45 minutes Coffee and donuts to boot John Thorne my service advisor never tried to up sale me More
by Terry
Employees Worked With
John Thorne
August 05, 2019
Amazing! I loved the service here! It was quick, respectful, clean, and just overall fantastic! John Thorne was a fantastic service advisor and I loved working I loved the service here! It was quick, respectful, clean, and just overall fantastic! John Thorne was a fantastic service advisor and I loved working with him! More
by emmacavanagh
Employees Worked With
John Thorne
August 02, 2019
Great! Katrina, my service advisor, is just amazing. Always helpful, straightforward and accommodating. To be honest, it is her help and that of the staff th Katrina, my service advisor, is just amazing. Always helpful, straightforward and accommodating. To be honest, it is her help and that of the staff that will have me coming back,to Maus for our next vehicle. More
by geojet707
Employees Worked With
Katrina
July 29, 2019
Surpassed my expectations! A very pleasurable experience. Tiffany made my visit the best service experience ever. Answered all the questions and concerns.. Very professional and knowledgeable. She just made t Tiffany made my visit the best service experience ever. Answered all the questions and concerns.. Very professional and knowledgeable. She just made the whole experience a pleasure. I would Highly recommend Maus Nissan to all my friends, associates and family. Thank you Maus Nissan. More
by dcstanek
Employees Worked With
Tiffany
July 29, 2019
Why have appointments? I had an appointment at 9:00 AM Sat. I had to wait in line for 15 minutes to see a SA. Katrina was very nice and helpful. I asked how long it should I had an appointment at 9:00 AM Sat. I had to wait in line for 15 minutes to see a SA. Katrina was very nice and helpful. I asked how long it should be to replace my battery, she about an hour. I told her if she thought it would take longer to let me know so I could go home and pick it up late. An hour later she said it was the battery and that it would be done shortly. It took another hour and 45 minutes. I’m fine with it taking that long but if she told me that up front I would of gone home and come back later. More
by kcoddamg
Employees Worked With
Katrina
July 28, 2019
Great customer service John Thorne is awesome. He truly appreciates the customers and truly repects their time. As long as he is there i will always come to your dealership. John Thorne is awesome. He truly appreciates the customers and truly repects their time. As long as he is there i will always come to your dealership. I also love how i get greeted by so many people who bring me into John and offer any assistance. More
by Raider Nation
Employees Worked With
John Thorne
July 26, 2019
Good service, good people John Thorne is an excellent service advisor. Everytime I bring my car in for routine service he is very professional, pleasant and helpful. The othe John Thorne is an excellent service advisor. Everytime I bring my car in for routine service he is very professional, pleasant and helpful. The other staff are also impressive. More
by Sentra girl
Employees Worked With
JOHN THORNE. SERVICE ADVISOR
