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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,977 Reviews

1,977 Reviews of Maus Nissan - Service Center

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February 24, 2020

The Maus team is friendly and willing to help. Lance always keeps me informed and is very friendly. There are other Nissan dealers near me and prefers Maus Nissan. More

by cgarcia1225
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
Mar 06, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Cgarcia1225! Thank you for trusting us with your vehicle, and thank you for your kind words. All our staff are dedicated to providing everyone with a truly exceptional experience, and Lance is no exception- thank you for recognizing him! Welcome to our Maus Nissan Family, and we look forward to serving you again, soon! Have a blessed day! - Paul DaRocha, Loyalty Manager

February 24, 2020

Very friendly and knowledgeable staff, very organize, not a lot of clutter. Plenty of space to move around and free snacks. They make sure they address all my concern. More

by Vincent
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
Mar 03, 2020 -

Maus Nissan responded

Thank you for your recent visit to our service department, here at Maus Nissan of New Port Richey, Vincent! We were very pleased to see how happy you were with your experience with us. We appreciate your trust, and thank you for your kind review! We welcome you to our Maus Nissan Family, and we look forward to serving you again, soon! Have a very blessed day! - Paul DaRocha, Loyalty Manager

February 24, 2020

As I waitef for my service on my vehicle I was asked if I was interested in looking at another vehicle. The salesman was wonderfully polite and respectful More

by leamarrs80
Recommend Dealer
Yes
Employees Worked With
Damir Kalabalukovic, John Thorne
Mar 07, 2020 -

Maus Nissan responded

Thank you for your recent visit to our service department, Leamarrs80! We appreciate the opportunity to serve you, and thank you for taking the time to leave us a review. Please contact me directly at my number below, because we want to know what we missed, and earn all 5 stars next time! Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

February 24, 2020

The Service people are nice enough. Sales team team are jerks. Had to deal with a guy i think named ron who wanted to put me in a 2020 without reguard for my budget or means. Then got rude after i said no More

by Petezaworld
Recommend Dealer
No
Employees Worked With
Ron Caltigirone, John Thorne
Mar 07, 2020 -

Maus Nissan responded

Petezaworld, we can see that you are frustrated, and apologize if you had a bad experience. Unfortunately, I do not have any contact information for this handle on your review. Please call me directly, and I will be happy to address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

February 22, 2020

Very upset because I was told I needed a cabin filter so I got one. Then I looked online and I am not due for one until 40,000 miles. I have 12,700. I was ripped off. I didn’t expect it and now don’t trust More

by Amyedes
Recommend Dealer
No
Employees Worked With
Tiffany Norori
Mar 03, 2020 -

Maus Nissan responded

We were disappointed to hear about your recent visit, and apologize if you had a bad experience, Amyedes. A manager will review what happened and reach out to you soon, but in the meantime, please don't hesitate to contact me if you have any other questions or concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

February 21, 2020

Outstanding!!I drive past another Nissan dealership to Outstanding!! I drive past another Nissan dealership to have all my work done here. Always treated promptly and fairly unlike so many other service d More

by BobEmerick2
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
Mar 03, 2020 -

Maus Nissan responded

Thank you for your recent visit to Maus Nissan of New Port Richey, Bob! We deeply appreciate your trust, and we are so very grateful for your wonderful review! Thank you for being a part of our Maus Nissan Family, and we look forward to serving you again, soon! Have a very blessed day! - Paul DaRocha, Loyalty Manager

February 20, 2020

Lance always does a great job. He will always let you know a time the vehicle should be ready and makes you aware of any future major maintenance. More

by jclyatt040
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
Feb 29, 2020 -

Maus Nissan responded

Thank you for taking the time to leave us a review, Jclyatt040! We appreciate your business, and thank you for your kind words! Lance does a fantastic job- thank you for recognizing him! Thank you for trusting us with your vehicle, and we look forward to serving you again, soon. We thank you for being a part of our Maus Nissan Family, and hope you have a very blessed day! - Paul DaRocha, Loyalty Manager

February 19, 2020

The service department is quick and accurate. The service workers are always pleasant., That are also knowledgeable about what they're doing with your vehicle More

by skeeterdsagi
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Feb 29, 2020 -

Maus Nissan responded

Skeeterdsagi, we are so very happy to hear how well your recent service experience went with us! We appreciate your trust and thank you for your kind words! Welcome to our Maus Nissan Family, and we look forward to serving you again, soon! Have a blessed day! - Paul DaRocha, Loyalty Manager

February 19, 2020

Had a good initial experience with the service department at Maus Nissan. The car was dropped off in the morning for a recall on the airbag system. While it was there i asked for a couple Maus care items to More

by ghg2120
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
Feb 29, 2020 -

Maus Nissan responded

Ghg2120, we're so happy to hear how well your recent service visit went with us! Thank you for trusting us with your vehicle, and thank you for your wonderful review! We appreciate you being a part of our Maus Nissan Family, and look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

February 19, 2020

I arrived for a 7:30 AM appointment so I had another appointment in Tampa at 11 o’clock the person next to me who I happen to know did not have an appointment and he was in and out of the garage. I walk More

by roswald2
Recommend Dealer
No
Employees Worked With
Jaylen Wyszynski
Feb 29, 2020 -

Maus Nissan responded

We are disappointed to see that you were not happy with your recent service visit, and would like to help. Every vehicle's needs are different, but that doesn't mean everything went perfectly, either. Please contact me directly, so we can discuss this issue with our service manager. Thank you for being a part of the Maus Nissan Family, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

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