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Max Ford of Harrisonville - Service Center
Harrisonville, MO
892 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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892 Reviews of Max Ford of Harrisonville - Service Center
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July 17, 2020
Oil Change The service work was completed on time and to my satisfaction. I have used this dealership for the last 9 years and have been completely satisfied. The service work was completed on time and to my satisfaction. I have used this dealership for the last 9 years and have been completely satisfied. More
by BARRY.SWISHER
Verified CustomerEmployees Worked With
Allen Hamilton
July 15, 2020
The service department people were very courteous, answered all my questions, addressed my concerns and did not talk down to me because I'm a woman. answered all my questions, addressed my concerns and did not talk down to me because I'm a woman. More
by p.denson17
Employees Worked With
Service
July 12, 2020
time for service my last service took almost 3 hours. If I had known ahead, I could have dropped my car off rather than sitting in the waiting area that long. A while my last service took almost 3 hours. If I had known ahead, I could have dropped my car off rather than sitting in the waiting area that long. A while back I asked for the free car wash and it was bad. More
by MJCARVANHOME
Employees Worked With
Henry
July 11, 2020
Everyone was very helpful. They did a great job on my service. I'm very happy with them. I don't know the name of the service person but he was great!! service. I'm very happy with them. I don't know the name of the service person but he was great!! More
by hdchick1956
Employees Worked With
Service Department
July 09, 2020
Lack of communication Took car in on 6.17 for FSA, returned on 6.19 for engine fault message finally got back on 7.6 after learning it was ready on 7.2 but no one called o Took car in on 6.17 for FSA, returned on 6.19 for engine fault message finally got back on 7.6 after learning it was ready on 7.2 but no one called or returned my calls on 7.2 or 7.3. Then was told I had to pay $200 deductible because the parts they had to replace were not part of the FSA The service manager was quick to get the situation resolved; however it doesn’t make up for the prior miscommunication More
by susu30
Employees Worked With
Chris Norris, Stephen
July 06, 2020
Issues Resolved Originally had taken my vehicle in for an oil change that includes the 21 point inspection. Someone forgot to advise me that my battery was about dead Originally had taken my vehicle in for an oil change that includes the 21 point inspection. Someone forgot to advise me that my battery was about dead and the next time I tried to start my car the battery was dead which left me stranded. Chris Norris worked with me directly and made things right and went above and beyond to ensure satisfaction. This is my second experience with Chris making things right for me and it is greatly appreciated. More
by Edson
Employees Worked With
Chris Norris
July 04, 2020
Awesome experience. Had my oil changed and as always this great group of folks went out of there way to make my experience second to none. We will be back for sure. Had my oil changed and as always this great group of folks went out of there way to make my experience second to none. We will be back for sure. More
by RICHARDKIMBERLY
July 02, 2020
Locate problem with battery going dead. I worked with Alan and he was very much on top of the issue. I do not remember the name of the tech who worked on our car but he too was patient and I worked with Alan and he was very much on top of the issue. I do not remember the name of the tech who worked on our car but he too was patient and explained exactly what was going on. I will be back. More
by LR_COOK
Employees Worked With
Alan in service dept
July 02, 2020
Fantastic, fabulous, caring, professional, courteous and simply awesome. I really appreciated the pickup and delivery PLUS the npcupFREE OIL CHANGE. Autographed invoice, nice touch. Cried! simply awesome. I really appreciated the pickup and delivery PLUS the npcupFREE OIL CHANGE. Autographed invoice, nice touch. Cried! More
by GETCOOKIN.JULIELAVERY
Employees Worked With
Jon Barnhill
