Max Madsen's Aurora Mitsubishi

Used car purchase Very helpful and easy to deal with. We purchased a used vehicle and they went out of their way to make the deal happen even as we were waiting on a c Very helpful and easy to deal with. We purchased a used vehicle and they went out of their way to make the deal happen even as we were waiting on a check from our insurance company. More

One problem after another.. Recently purchased a 2013 Lancer from Max Madsen and this was my experience. Already being set on a Lancer, my only option was the semi-close Max M Recently purchased a 2013 Lancer from Max Madsen and this was my experience. Already being set on a Lancer, my only option was the semi-close Max Madsen in Aurora IL. After gathering a list of in stock vehicles I may be interested in, I went to the dealership to check them out. My salesmen, was very kind and understanding and overall a cool dude, he respected that it was a 30 minute drive for me, and I have college and school, so communicating via email was a must. In all honesty, he was the only helpful one at the dealership, and the only positive thing about my experience there. So after a week or so of back and forth, I was finally able to seal the deal on a 2013 Lancer, with 21k miles. I have put 5k on it so far. Was extremely happy, at first.... Hindsight 20/20, and here is why I feel like it was not a fair purchase and why I wouldn't recommend Max Madsen as a company. For starters, after looking up my car on KBB (Which I should have done in the first place), I realized I was sold a car that was worth about 4000 less then what I signed for, and about 12k less then what I will have paid by the end of my loan, because of an insanely high APR, which was not made clear to me at the time of sale. After buying my car, I started experiencing many problems, the list being: Wheel bearing gone bad (I assume from a horrible alignment I couldn't see in the dark, finally enough stress on the bearing has it making noise), I was lied to about having bluetooth (to discover it was only Pre-wired), many of the outlets in the car seem to cause issues with the radio if an item is plugged in, multiple paint blemishes, and when it got below freezing, my car would not start, and required multiple jumps (which probably wasn't easy on the alternator, which I expect to go next). What would the dealership do? Nothing. I was told I had a bumper to bumper warranty, and even if that was another lie, you would think some kind of implied warranty would still stand. Yet they are wanting to charge me 70 bucks to even look at it, and telling me my warranty does not cover any of the problems, because it is used, and I was told it was certified pre-owned, which to my understanding there is a difference. After being in contact with Max Madsen for about 2 weeks straight trying to get anything resolved, I have realized that it's just not going to happen, and my first "new" car buying experience has been ruined because of the ethics of this dealership. Maybe I should've researched more, xxxx I should have, but now I'm being taken on a ride that there is seemingly no way out of. More

Brat dealership ever! I cannot even begin to express in words how grateful we are for purchasing our vehicle from Max Madsen in Aurora. We purchased a used Kia Sorento and I cannot even begin to express in words how grateful we are for purchasing our vehicle from Max Madsen in Aurora. We purchased a used Kia Sorento and had absolutely nothing but problems with it....at no fault of this dealership. Kia refused to stand by their warranty and Max Madsen wouldn't let that slide. They stand behind their product no matter what. We were able to bring back the Kia and renegotiate into a brand new 2016 Mitsubishi Outlander and couldn't be more pleased. They have gonna above and beyond and even one notch above that! From the manager, Anthony, to our salesman, Jon Schulz, and even the service manager, Todd, you couldn't receive better service. We are absolute lifetime customers to Max Madsen in Aurora and highly, highly recommend you purchase your future vehicles from there as well! More

great service and would buy again Herman was a very friendly sales person. He approached us right away and took us to the car we had looked at on line. I would bye again if I need a Herman was a very friendly sales person. He approached us right away and took us to the car we had looked at on line. I would bye again if I need a new car. Everybody that we spoke to were very friendly and helpful. Thank you Herman for all your help to keep it a nice and easy process. More

Very frustrated with this dealership. I was inquiring about a car no one got back with me, so I called. Spoke with a sales rep very helpful. Explained I wouldn't be there until the next day since we wer about a car no one got back with me, so I called. Spoke with a sales rep very helpful. Explained I wouldn't be there until the next day since we were from out of town. Called location later that night & manager said it was already sold. Asked what was the point of making a road trip out there if they were going to sell it to someone else. Then asked the manager about a deposit, he said it wouldn't have matter bc that does not hold the car. What is the point of a deposit?I will not buy from this dealership, ever. More

We liked the no pressure approach! Very knowledeable, and really addressed our needs. They got us what we wanted, best car buying experience by far. Thanks guys... really addressed our needs. They got us what we wanted, best car buying experience by far. Thanks guys... More

I had to bring my 2011 Outlander in for the SAME warranty issue (3) times at 25,000, 52,000 and 56,000 miles. The second time they didn't order the correct part and I had to return for them to install. Now I issue (3) times at 25,000, 52,000 and 56,000 miles. The second time they didn't order the correct part and I had to return for them to install. Now I need to return for a 3rd time after the repair 4,000 miles ago. Customer Service was rude and very unsympathetic in their apology. More

Mr.Madsen shouild visit his dealership more often and see how his customers are being abused by his hired help both sales,finance manager,managing partner. how his customers are being abused by his hired help both sales,finance manager,managing partner. More

We have purchased 5 new cars over the past 10 years, however, my wife and I both feel that this encounter was the best we have ever had. We had all our questions about the function and specifications of however, my wife and I both feel that this encounter was the best we have ever had. We had all our questions about the function and specifications of the vehicles we are currently considering answered - each explained by the Dealer's Salesmen - Ryan Clark & Jorge Maldonado. We even met the Managing Partner - Todd Cahan, and the Man himself - MAX MADSEN. The Car Buying experience has changed significantly over the past 10 years - and I think that the Max Madsen Cybersales approach is the BEST way to specify your preferences as a Buyer. This "No Haggle" experience is the way car buying should be!!! More

I have never had better dealings with a Service Department than at Max Madsen, and I have delt with many in Illinois and Colorado, from Honda to Dodge. These guys listen and really try to get to t Department than at Max Madsen, and I have delt with many in Illinois and Colorado, from Honda to Dodge. These guys listen and really try to get to the bottom of the issue. Most places don't care to listen or think they know better. Respect is what you get from Max Madsen! I can't say I got the best price on my new car, but it was fair. I would deal with them again. Sales is always friendly when I visit and know me by my first name. I have leased two cars from them and wouldn't hesitate leasing another. More