Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Max Madsen's Aurora Mitsubishi
Aurora, IL
32 Reviews
Thank you for making your way to Max Madsen's Aurora Mitsubishi, your certified Mitsubishi dealer serving drivers throughout Aurora and the surrounding areas. At our dealership, you’ll find a solid selection of new Mitsubishi for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.
Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Mitsubishi technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Max Madsen's Aurora Mitsubishi in Aurora today for quality vehicles, a friendly team, and professional service at every step of the way. And if you have any questions for us, you can always get in touch at 866-939-9010.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 32 reviews
September 08, 2010
I bought a 2010 Mitsubishi Lancer from them and they were pressuring me to buy today. I had asked for multiple accesories and they said they did not have them in stock so i would have to come and get them se pressuring me to buy today. I had asked for multiple accesories and they said they did not have them in stock so i would have to come and get them separately. I had to make two stops there to get all the parts and they did not give them to me on the promised dates. Then when I ran a Checklist of all the parts I had orderded they still had not given me all the parts. I called them again and again, yet no reply. Then after about a month of that I decided to go to the dealership. when I asked the manager for the parts they said they had them there for a long time waiting for me, but i told them they should have called. he didn't say anything. On the way to Parts I ran into Mike, the Salesmen that had sold me the car, I wrote him a bad review earlier for not getting me the right parts, he told me that that really hurt him. I said, "I don't care. You should stop thinking about yourself and put your customer first!" He looked as if he was about to cry. I went to parts and gave them this letter they sent me saying that my plates were in; even though i already had plates from my previous car which got totaled. I thought they would give me new plates but the same as my old ones since mine were in bad condition from the crash. But they didn't. They gave me a different set of plates that apparently I'm registered to. So that means I am now driving illegally, thanks to the friendly people at Max Madsen(Sarcasm). Then when I asked them for the ipod cable that I ordered, the guy said, when he looked into it he ordered the wrong one. How do u do u possibly do that? IT'S AN IPOD CABLE. I asked him for the other part I ordered which was the cargo tray. he just gave me this box and didn't even bother getting me a porter to install it for me.so I went to Service and asked them if they could put it in for me. He had no clue what I was saying. In the end I just asked for a tool to open the box. He gave me a razor blade. I went to the parking lot, opened the box, and tried to fit the cargo tray into the trunk, but... the STOCK subwoofer in the back was interfering with the cargo tray so that means THAT PART WAS ALSO WRONG. I told that to the guy at parts and he told me he would have to re order that. I don't think I'll be getting another cargo tray. So overall I haven't gotten the correct Ipod Cable or the Cargo tray which I have already paid for! I was also charged for the new plates which I DIDN'T ASK FOR... and now I cannot legally drive my car. The sales at Max Madsen do not care about the customer at all! They are friendly up until the handshake that closes the deal. then they shun you like it never happened. I SERIOULSY RECCOMEND THAT YOU DO NOT GO TO THIS PLACE. IF YOU WANT TO BUY A MITSUBISHI. IT'S WORTH THE DRIVE TO LISLE AT THEIR OTHER LOCATION. I DON'T EVEN THINK I AM GOING TO GET MY SERVICES DONE AT THIS PLACE. I'M PROBABLY JUST GOING TO GO LISLE OR TUFFY. More
by madsensucks
Employees Worked With
Mike Isadore, Marc Isadore
January 26, 2009
The last time a brought my car in I (female) felt that the service dept really cared about my concerns. If it did not need fixing it was left alone. I was told ahead of time what thecar needs were and the the service dept really cared about my concerns. If it did not need fixing it was left alone. I was told ahead of time what thecar needs were and the total was. I was very pleased with my last visit. Even though I was told to take it somewhere else because car dearlship raise their prices. I have another appointment tuesday morning. I will again rate my visit and service. thank you Sandee More
by Sandee
Employees Worked With
Ron
