I had a lot of work that needed to be done on my car and my service advisor was able to package it in a way that saved me money. The service was relatively quick as well. I was out of there in less time than I anticipated. Good job Maxon!
When I first went in for my service I was satisfied but became annoyed by the end.Presentation of the service center is great. They’ve done some updating in terms of facility. My oil change appointment was at 1:15. I got there at 1:10 and after checking in I want to say my car was starting to be serviced by 1:30 and was done around 1:50. I know because my car was in my site the entire time. Then they took it off and I know they usually wash it after so I figured I’d be done by 2:30. When 2:50 came and I still hadn’t been called for my car I went to look outside and there it was just sitting there. It still hadnt been washed so I just asked for my keys and left but they should have given me the option to have my car washed if I was going to be waiting over an hour just for that. Would have much rather went on with my day. Other than that it was good.
I made a last minute appointment and was accommodated, the service was fast and friendly. One of the technician even tied my daughter’s sneaker because I just got nails done and didn’t want to messed them up...it’s always that one simple thing that matters the most...thanks again!
On behalf us all of us at Maxon, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience at our Service Department. We will be sharing your feedback amongst our team.
I had a great experience with the service at this dealership. My car was purchased from a different dealership but Maxon treated me as one of their own. All promises were kept, communication was open and I even received my car in less time than expected! Everyone was always professional & so friendly. I would recommend them to anyone.
Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! On behalf of your friends here at Maxon Auto Group, enjoy that ride!
May 14, 2018 -
May 14, 2018 -
Maxon Hyundai Mazdaresponded
It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn’t ask for nicer feedback and thank you for taking the time to share it!
Despite making an appointment and even showing up early, my car wasn’t taken inside more than a half hour after the appointment time. I’ve come to expect that flaw.
Other than that, the service was done as expected without any issues.
Dear Jackie C:
Thank you for the candid feedback on your experience with my staff at Maxon Service Department. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I Sincerely hope that on your next visit you will notice the improvement.