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Maxon Hyundai Mazda - Service Center

4.7

22 Lifetime Service Reviews

2329 US Highway 22 W, Union, New Jersey 07083

22 Reviews of Maxon Hyundai Mazda - Service Center

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May 18, 2018

"Customer Service"

- thillpoole@gmail.com

Shae was great. She made me feel important. My concerns were valid. She made sure to address them all. She didn't hagle me to get things done. I really appreciate her concern. Thank you very much.

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Yes
Employees Worked With
shae
May 17, 2018

"Car needed service."

- Y2CRAIG2000

I had a lot of work that needed to be done on my car and my service advisor was able to package it in a way that saved me money. The service was relatively quick as well. I was out of there in less time than I anticipated. Good job Maxon!

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Yes
Employees Worked With
May 16, 2018

"Timely and friendly "

- mterrezza

Appointment went well and new services bay made it easy for drive in assistance. Staff was friendly and attentive to my arrival for fast check-in. It was a geat experience once again.

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Yes
Employees Worked With
Hector Cruz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 15, 2018

"Tire change"

- Amp93

The service department was awesome. I got a flat on my way to work and they made the process so easy and had my car ready with a new tire by the end of the day.

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Yes
Employees Worked With
Rob
May 15, 2018

"Keep Me Informed"

- ronisha.mckenzie

When I first went in for my service I was satisfied but became annoyed by the end.Presentation of the service center is great. They’ve done some updating in terms of facility. My oil change appointment was at 1:15. I got there at 1:10 and after checking in I want to say my car was starting to be serviced by 1:30 and was done around 1:50. I know because my car was in my site the entire time. Then they took it off and I know they usually wash it after so I figured I’d be done by 2:30. When 2:50 came and I still hadn’t been called for my car I went to look outside and there it was just sitting there. It still hadnt been washed so I just asked for my keys and left but they should have given me the option to have my car washed if I was going to be waiting over an hour just for that. Would have much rather went on with my day. Other than that it was good.

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Recommend Dealer
Yes
Employees Worked With
A.A
May 15, 2018

"Very Fast Service"

- jennifer.taylor304

My husband took my car in but when he came home he raved about how good the service was and how fast they got the job done.

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Yes
Employees Worked With
Im not sure because my husband took the car but he said it was a new employee
May 14, 2018

"Service"

- mdp1971

Adam was fantastic. I needed an oil change and wheel alignment. He was friendly, courteous and knowledgeable. I highly recommend him for any service needs.

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Recommend Dealer
Yes
Employees Worked With
Adam
May 14, 2018

"Fast and great service "

- Kimberly D

I made a last minute appointment and was accommodated, the service was fast and friendly. One of the technician even tied my daughter’s sneaker because I just got nails done and didn’t want to messed them up...it’s always that one simple thing that matters the most...thanks again!

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Yes
Employees Worked With
Albert Montilla, Ayoub Amarir
May 14, 2018 -

Maxon Hyundai Mazda responded

On behalf us all of us at Maxon, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience at our Service Department. We will be sharing your feedback amongst our team. Respectfully, Donna DeLaura

May 10, 2018

"Great Service "

- najeeah2001

I had a great experience with the service at this dealership. My car was purchased from a different dealership but Maxon treated me as one of their own. All promises were kept, communication was open and I even received my car in less time than expected! Everyone was always professional & so friendly. I would recommend them to anyone.

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Recommend Dealer
Yes
Employees Worked With
Rob
May 14, 2018 -

Maxon Hyundai Mazda responded

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! On behalf of your friends here at Maxon Auto Group, enjoy that ride! Sincerely, Donna DeLaura

May 14, 2018 -

Maxon Hyundai Mazda responded

It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn’t ask for nicer feedback and thank you for taking the time to share it! Sincerely Donna DeLaura

May 09, 2018

"Routine Service "

- JackieC

Despite making an appointment and even showing up early, my car wasn’t taken inside more than a half hour after the appointment time. I’ve come to expect that flaw. Other than that, the service was done as expected without any issues.

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Recommend Dealer
Yes
Employees Worked With
Ronald Jones
May 14, 2018 -

Maxon Hyundai Mazda responded

Dear Jackie C: Thank you for the candid feedback on your experience with my staff at Maxon Service Department. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I Sincerely hope that on your next visit you will notice the improvement. Thank you Donna DeLaura

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