I was contacted by email regarding my "first service" after purchasing my Santa Fe in June. I hadn't driven enough miles so the appointment was postponed and I brought it in at just over 3400 miles this week. I frankly thought that my first service would be complimentary as my previous vehicles purchased and leased at Maxon were, (coupon booklets)but when I arrived at my appointment I was told my salesperson would have given me or emailed me something to that effect. Well, I didn't have such a thing so I just had the service done anyway. Car wash was elective and just got the basic grime off. All in all it was a good service, however, we waited a long time, approx. 1hr 15min. from checkin. and the check-in person gave me a $10.00 discount for the wait, I guess. She was pleasant and accommodating.