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Maxwell Ford

Austin, TX

4.7
2,210 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 2,210 reviews

January 24, 2024

Fast and convenient service with clean facilities, refreshments, Wi-Fi and affordable prices on oil changes More

by Scottroberson965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ebanks
Jan 25, 2024 -

Maxwell Ford responded

We're delighted to hear that you had a fast and convenient service experience with clean facilities, refreshments, Wi-Fi, and affordable prices on oil changes. We appreciate your positive comments and look forward to serving you again!

January 24, 2024

Amazing service from both John Evans and the service team. We bring all of our service trucks and personal vehicles here More

by JHERNANDEZ48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Evans , Greg Kimball, Steve Cargo
Jan 26, 2024 -

Maxwell Ford responded

It's fantastic to hear that you had a great experience and that John and our service team provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 24, 2024

Megan II was great. Kept me informed about my truck. Maxwell is always good on getting me in for service in a timely manner. More

by gbrownpac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan II
Jan 26, 2024 -

Maxwell Ford responded

We're pleased to hear about your positive experience with Megan II, who kept you informed about your truck, and Maxwell, who ensured timely service appointments. Thank you for choosing us, and we appreciate your kind words about our team!

January 23, 2024

Fast and furious, very good service, I like it. And I’m coming back to do it again. More

by Jaar1120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Magen
Jan 25, 2024 -

Maxwell Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 23, 2024

Andrew is the best! I’ve been seeing him for the last 3 years and he’s been amazing! More

by Casjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Jan 25, 2024 -

Maxwell Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 22, 2024

Our service manager was Zach Pugmire. He is very knowledgeable and handled our case with courtesy and professionalism. His communications were prompt and effective. Zach deserves 5 Stars More

by myownpatty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Pugmire
Jan 26, 2024 -

Maxwell Ford responded

We're delighted to hear that your service manager, Zach, provided knowledgeable and courteous assistance, handling your case with professionalism. It's great that his communications were prompt and effective. Thank you for giving Zach a 5-star rating. We appreciate your positive review and look forward to serving you in the future. Safe and happy driving!

January 18, 2024

Got my maintenance done recently. Fast service, friendly staff and great price. Completed all my requests More

by buaa_wjy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Jan 23, 2024 -

Maxwell Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 18, 2024

Every time I come to this dealership for service, I explain ahead of time that my prepaid maintenance covers full synthetic oil, and all but once the wrong oil was put in my truck requiring me to spend More

by sup3rst3alth
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Millo
Apr 05, 2024 -

Maxwell Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 19, 2024 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email listed below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. John Sullivan, jsullivan@maxwellford.com

January 18, 2024

Our service rep was great! She made sure to give me all the information on what recalls i had and wjat it would take to get them done More

by Macblazer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie, Greg Kimball, Steve Cargo
Jan 23, 2024 -

Maxwell Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 18, 2024

I rarely get good service here. I only come here for oil change and recalls if needed. Unreasonably expensive. But thankfully for this visit, Milo was great and professional. He did More

by janielpz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Milo
Mar 04, 2024 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at jsullivan@maxwellford.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. John Sullivan, Service Manager

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