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Maxwell Ford

Austin, TX

Overview
Reviews
Vehicles
4.7
1,986 Reviews
Call Dealership (512) 916-2696
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5000 IH-35 S

Austin, TX

78745

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Showing 1,986 reviews

August 30, 2023

Service was quick and the facility was comfortable and easy to access. I liked the express service for an oil change. More

by markheene@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Moore
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Sep 04, 2023 -

Maxwell Ford responded

Thank you for leaving a Five-Star review and for choosing Maxwell Ford. We are thrilled to hear that we were able to provide you with an excellent service experience. It is great to know that our service staff exceeded your expectations. Your business is greatly appreciated. We look forward to the opportunity to serve you again.

August 30, 2023

It was great even tho I gave them a hard time they was still nice😭 More

by Bloodyboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah , Greg Kimball, Steve Cargo
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Sep 01, 2023 -

Maxwell Ford responded

Thank you for the kind words! We are excited to hear that we were able to provide you with a great experience!

August 30, 2023

The sales person I worked with on acquiring a vehicle was patient, knowledgable and was servant minded in helping us find what fit our needs. More

by jschumacher76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salesman: Daniel. He was excellent, Greg Kimball, Steve Cargo
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Sep 06, 2023 -

Maxwell Ford responded

Ensuring your satisfaction is our ultimate goal and we are pleased to know that Daniel provided a great sales experience for you! We appreciate your business and Five Star review! It would be our pleasure to have the opportunity to assist you again.

August 29, 2023

Car was in great condition, financing was easy! Just be careful of hidden fees, such as the ceramic coating that they tell you about last minute. That almost made me walk out the door. More

by c_ortiz05
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor
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August 29, 2023

Zach, at Maxwell Ford took care of our service on our mach-E EV. He was very knowledgeable and personable. We will return to Maxwell Ford without any hesitation More

by arlenesk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach- 5+ stars
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Sep 06, 2023 -

Maxwell Ford responded

Thank you for acknowledging Zach’s professionalism and dedication. Ensuring your satisfaction is our ultimate goal! Your business, as well as your Five-Star Review, are very much appreciated!

August 28, 2023

Excellent. Work completed faster than they estimated at less cost. Service Advisor was friendly. & prossional. More

by Dkacpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Sommerville
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Sep 01, 2023 -

Maxwell Ford responded

You just made us smile to see those Five Stars! Thank you so much! We appreciate your business and look forward to assisting you in the future.

August 28, 2023

People were great but it took about a month to get my F130 serviced on recall item related to axles. They could not get their tech to even look at it for several weeks. More

by DM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan and Jackie Wiora were very responsive and helpful.
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Sep 16, 2023 -

Maxwell Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 20, 2023 -

Maxwell Ford responded

Thank you for bringing this to my attention. I apologize for the delay in servicing your F130 due to the recall item related to axles. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. John Sullivan Service Manager jsullivan@maxwellford.com

August 28, 2023

Clean and good service. On time as promised. Fair pricing, video of repairs is great More

by Arodatex72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Ortiz
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Sep 01, 2023 -

Maxwell Ford responded

You just made us smile to see those Five Stars! Thank you so much! We appreciate your business and look forward to assisting you in the future.

August 28, 2023

They were very helpful, explained with details how the Edge worked, we even went to try out the car, and I loved it. Overall I was very happy with Maxwell Ford More

by pluevano1014
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sandra, Greg Kimball, Steve Cargo
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Sep 09, 2023 -

Maxwell Ford responded

Thank you for the Five-Star review and for choosing Maxwell Ford. We were pleased to hear that we provided you with an excellent sales experience. We appreciate your business and look forward to serving you again.

August 24, 2023

Truck had problems starting on two different occasions- went to the dealership without an appointment and believing this to be an electrical (battery) problem they took me in and processed me through the “ More

by BrianC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Report | Print
Sep 10, 2023 -

Maxwell Ford responded

We are pleased to provide convenient and professional service when it is time to service your vehicle. We look forward to the pleasure of assisting you again!

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