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Maxwell Ford

Austin, TX

4.7
2,210 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 2,210 reviews

December 30, 2023

Great communication, very professional. I would definitely refer Eddie and Fernando to my friends and family. I’m completely satisfied with the Expedition that we bought and the service. More

by Just Hail
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando
Jan 03, 2024 -

Maxwell Ford responded

Congratulations on your new Expedition! We are thrilled that Eddie and Fernando provided you with professional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

December 29, 2023

Very friendly staff and thorough explanation of the service. Very accommodating. Will be coming back for service. More

by fantasticfern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Moore
Jan 03, 2024 -

Maxwell Ford responded

We are thrilled to hear that you had a friendly and thorough experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 28, 2023

I dislike reviews & usually avoid, but this was one of the best visits in the 2 decades have been come here. They were much busier than expected for Saturday, but Megan acknowledged us while helping other More

by Oldiebutgoodie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Dec 29, 2023 -

Maxwell Ford responded

It's fantastic to hear that you had the best experience and that Megan provided exceptional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 28, 2023

Jackie consistently provides 5 star customer service. She’s the best! Maxwell’s Service Department is always clean and well stocked with complimentary beverages. The Service Team is reliable, thorough More

by JoyceK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Wiora
Dec 30, 2023 -

Maxwell Ford responded

It's fantastic to hear that you had a great experience and that Jackie provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 27, 2023

Very clean very organized great customer service by Zack I think that was his name/loved the video too it was great More

by amir.emamian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack , Greg Kimball, Steve Cargo
Dec 28, 2023 -

Maxwell Ford responded

Thank you for your kind words for our staff, we appreciate it!

December 27, 2023

They were able to address my concerns and complete my oil change properly the first time! More

by Shibbles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Dec 29, 2023 -

Maxwell Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 26, 2023

Lou and his supervisor were very helpful and patient with me, making sure I got all my questions answered. More

by Xxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou
Dec 28, 2023 -

Maxwell Ford responded

It's fantastic to hear that you had a great experience and that Lou provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 26, 2023

Responded back immediately and was great to work with. Eddie Sifuentes was attentive and personally delivered the vehicle to me 2 hours from Austin. Highly recommend this dealership and this sales rep. More

by bobncomfort
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eddie Sifuentes
Dec 28, 2023 -

Maxwell Ford responded

It's fantastic to hear that Eddie from Maxwell Ford was not only responsive but also went above and beyond by personally delivering the vehicle to you! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future. Congratulations on your new vehicle!

December 26, 2023

Personnel taking care of customers are awesome. The technical ( mechanics ) staff needs to put more attention to detail. More

by Ruben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Moore - 5 stars
Dec 27, 2023 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at jsullivan@maxwellford.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. John Sullivan, Service Manager

December 23, 2023

Megan Moore was great! She was very thorough and helpful. I'll definitely be asking for her the next time I'm there. More

by Suzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Moore
Dec 27, 2023 -

Maxwell Ford responded

It's fantastic to hear that you had a great experience and that Megan provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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