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Maxwell Ford

Austin, TX

Overview
Reviews
Vehicles
4.7
2,210 Reviews
Call Dealership (512) 916-2696
View Awards

5000 IH-35 S

Austin, TX

78745

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Showing 2,210 reviews

December 23, 2023

Good communication from service team work always done to excellent standard. I definitely highly recommend More

by Jamie R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Report | Print
Dec 27, 2023 -

Maxwell Ford responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 22, 2023

Thank you to the Maxwell team for getting the deal done, especially Troy, Diego and Chris! More

by Clint R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Report | Print
Dec 27, 2023 -

Maxwell Ford responded

Congratulations on your new vehicle! We are thrilled that Troy, Diego, and Chris provided you with a great sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

December 22, 2023

Megan was so helpful in getting my repairs done. Daily follow ups and never backing down no matter how rough it got. She is the best service rep i have ever had! More

by jodyjbreaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan #2, Greg Kimball, Steve Cargo
Report | Print
Dec 28, 2023 -

Maxwell Ford responded

It's fantastic to hear that you had a great experience and that Megan provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 21, 2023

The first time at Maxwell, I tried to get my spare key made, machine was broke, on the second time, the tech not available, third time Ashley got it done! Went extra mile. Not just cut and programmed for More

by DAVID T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Martine
Report | Print
Dec 22, 2023 -

Maxwell Ford responded

Thank you David for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

December 21, 2023

Salesperson not truthful don't answer the phone, not happy with financing truck was dirty More

by scottie6942
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Don't remember
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Dec 26, 2023 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at jhaines@maxwellford.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Ike Haines, General Sales Manager

December 20, 2023

Megan was very helpful when I had an unexpected repair but she helped me ease the stress More

by julianagarcia469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Moore
Report | Print
Dec 20, 2023 -

Maxwell Ford responded

It's fantastic to hear that you had a great experience and that Megan provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 20, 2023

Great services and communication during visit. Very polite service person and kept me updated white I waited. More

by bwiest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Report | Print
Dec 22, 2023 -

Maxwell Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 20, 2023

The employees were very nice and helpful. Dillon did an amazing job walking me through everything and answered any questions I had More

by Ellis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon Cole
Report | Print
Dec 21, 2023 -

Maxwell Ford responded

Thank you for the kind words Ellis! We are very happy to hear that we were able to provide you with an enjoyable experience!

December 18, 2023

Very busy place when I was there but everyone was courteous and very very helpful ! More

by Dheapsatx
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Sifuentes, Djemma Kechichian
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Dec 20, 2023 -

Maxwell Ford responded

We are thrilled to hear that you had a courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 17, 2023

This dealership was crooked. There were so many inconsistencies with this place. If we had to do it over again, we really should have gotten up and walked out. More

by NLW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
4 stars for Troy M., Greg Kimball, Steve Cargo
Report | Print
Jan 09, 2024 -

Maxwell Ford responded

I apologize that you experienced such poor customer service during your last visit. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jhaines@maxwellford.com. Ike Haines General Sales Manager jhaines@maxwellford.com

Jan 10, 2024 -

Maxwell Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

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