Back

Maxwell Ford

Austin, TX

4.7
2,210 Reviews

5000 IH-35 S

Austin, TX

78745

Directions

By Type

Showing 2,210 reviews

December 13, 2023

Service here was fast and the employees were kind, helpful, and efficient! The waiting area was clean and spacious. More

by jcb2557
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ebanks
Dec 15, 2023 -

Maxwell Ford responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 12, 2023

Excellent service. The service advisor was very knowledgeable and I was quickly made aware of any unforeseen repairs that I had the option to approve or reject to achie More

by sitesray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Magan 2
Dec 15, 2023 -

Maxwell Ford responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 12, 2023

Very professional. attentive, excellent, integrity, knowledgeable. I wuld highly recommend every one that helped me. More

by Norma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Dec 13, 2023 -

Maxwell Ford responded

It's fantastic to hear about your positive experience at Maxwell Ford! Professionalism, attentiveness, excellence, integrity, and knowledge are all essential qualities for a great dealership experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 11, 2023

I come here for all my maintenance on my ford fusion and the customer service and price for their work is far superior to any dealership I’ve ever taken my car to. Andrew S. Took care of me this time and wa More

by Polo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Sommervi
Dec 14, 2023 -

Maxwell Ford responded

It's fantastic to hear about your positive experience at Maxwell Ford, especially with Andrew S. providing excellent service for your Ford Fusion maintenance! Having superior customer service, reasonable pricing, and a thorough explanation of recommendations certainly makes a difference. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 10, 2023

Awesome service great advisor and tech. Recommended the things I overlooked. Prices were very competitive and during a recession, every thing helps. More

by Marty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan and John
Dec 12, 2023 -

Maxwell Ford responded

It's fantastic to hear you had a positive experience! Having an advisor and technician who provides great service and recommends important overlooked things can be incredibly valuable. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 09, 2023

Staff was friendly, Eddie Sifuentes assisted me in getting my car and for this being the first time purchasing a car he made the process quick and easy. More

by Perlahuerta99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Sifuentes
December 09, 2023

Team took great care of my car and provided me with car rental. Also gave me all the information I needed to know about my car. I’m so glad to have my car back. Thank you so much Ford for your service! More

by Quithy81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert, Zach, Forgot his name
Dec 13, 2023 -

Maxwell Ford responded

That's wonderful to hear! It sounds like the team at Maxwell Ford went above and beyond to take care of your car and provide you with all the necessary information. Having your car back in great shape and with excellent service adds peace of mind. Enjoy driving your car again!

December 08, 2023

The sales side needs some help as I had issues from the beginning. However, the service side has more than stepped up to the plate to get me back to a happy customer. The sales dept might want to look at h More

by Markb4045
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cindi, Rocky, Greg Kimball
Dec 13, 2023 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at 512-663-1874. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. John Haines, General Sales Manager

December 08, 2023

Such a bad service. ...!!!! First thing , I had an appointment and when arrive to the dealership some of the guys told me it shouldn't take to long, I did ask about h More

by mundopalcom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Kimball
Jan 09, 2024 -

Maxwell Ford responded

Thank you for bringing this to my attention. I apologize for the excessive wait times and poor customer service you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at jsullivan@maxwellford.com. I look forward to speaking with you. John Sullivan Service Manager jsullivan@maxwellford.com

December 08, 2023

Jackie is awesome, very fast and commication is on point. I take all of my vehicles here. More

by paulmartinezz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie
Dec 12, 2023 -

Maxwell Ford responded

It's fantastic to hear that you had a great experience and that Jackie provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

...
120
...