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Maxwell Ford

Austin, TX

4.7
2,226 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 2,226 reviews

July 03, 2025

Service and other items were taken care of with no issue, great communications, very happy ! More

by Bronco_dude
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sammy Trott
Jul 04, 2025 -

Maxwell Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

July 03, 2025

I was met by a friendly service rep very quickly. His name was Jonathan. He answered my questions about the service I needed quickly and professionally. The work was completed on time. Someth More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Munoz
Jul 04, 2025 -

Maxwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jonathan here at Maxwell Ford! We are always more than happy to assist you if anything else comes up. Take care!

July 03, 2025

Great service all-around came in from out of town did everything through the phone arrived and left withing an hour afyer singing paper work. More

by loaded2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Manley, Greg Kimball
Jul 04, 2025 -

Maxwell Ford responded

Hi, thank you for taking the time to leave us feedback about your experience with us. We are always more than happy to assist you if anything else comes up. Take care!

July 02, 2025

Pretty easy to work with, Josh was a tremendous help. Love my new car very much More

by Tom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh, Greg Kimball
Jul 04, 2025 -

Maxwell Ford responded

Hi Tom, thank you for your kind review; we are happy to pass along your comments to Josh here at Maxwell Ford! We are always more than happy to assist you if anything else comes up. Take care!

July 02, 2025

They do the best job they can with the man power and options they have. More

by Jrleos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Jul 04, 2025 -

Maxwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! Thank you again, and have a fantastic day!

July 02, 2025

Very helpful and professional at my recent service visit. Communication with my service representative was punctual and clear. More

by khuffman1221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Jul 04, 2025 -

Maxwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! We are always more than happy to assist you if anything else comes up. Take care!

July 02, 2025

We had a fantastic experience at the dealership! Eric Belmont was our sales representative, and he was absolutely amazing. He had a great sense of humor that made the entire process enjoyable, and h More

by Shannon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Belmont
Jul 04, 2025 -

Maxwell Ford responded

Hi Shannon, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! Thanks again for the recommendation, and have an amazing day!

July 01, 2025

The dealership is supposed to know the customer. Quote came out really high and I needed to press for them to recheck my Fordpass and my contract. It was Almost a 300 difference. Way too much More

by aarcos7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Jul 02, 2025 -

Maxwell Ford responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at (jsullivan@Group1Auto.com) so we can work toward a resolution.  John Sullivan, Service Manager Maxwell Ford - jsullivan@Group1Auto.com

July 01, 2025

Set up was easy work performed timely shuttle service was awesome. Lynne was thorough and extremely informative. 5 stars all the way. More

by Axlrod813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Jul 02, 2025 -

Maxwell Ford responded

Hello, we're happy you found our staff Lynne to be so supportive during your experience here at Maxwell Ford. We are always more than happy to assist you if anything else comes up. Take care!

July 01, 2025

Servicing took my appointment at the last minute towards the end of the day. They took care of my vehicle quickly, and they were very nice about it. Professional staff. I would definitely recommend. More

by Aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach, Greg Kimball
Jul 06, 2025 -

Maxwell Ford responded

Hello Aaron, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Thanks for the recommendation, and have an amazing day!

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