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Maxwell Ford

Austin, TX

4.7
2,054 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 2,054 reviews

June 20, 2023

Great service! ! My advisor Ray was awesome and informative. He made I was taken care of. More

by car78661
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Jun 23, 2023 -

Maxwell Ford responded

Thank you for your kind words for our staff, we appreciate it!

June 19, 2023

Great front end customer service at the service/parts dept. thanks for the correct time estimate More

by H
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Jun 23, 2023 -

Maxwell Ford responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

June 19, 2023

Maxwell was quick to try to sell me $850 of "needed service" on a 25 month old 2021 F150 with 22.5k miles on it. But they kept it for more than 24 hours for a warranty battery replacement. My truck More

by JSC in TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Kimball, Steve Cargo
Jun 21, 2023 -

Maxwell Ford responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Eric Sperling Service Manager esperling@maxwellford.com

June 19, 2023

Zach took care of me and met all my needs and got me out fast More

by JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Pugmire
Jun 23, 2023 -

Maxwell Ford responded

Thank you for your kind words for our staff, we appreciate it!

June 17, 2023

Fast courteous service every time! Jackie and her crew do a fantastic job and got me on my way. More

by preston.sarahc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Wiora
Jun 23, 2023 -

Maxwell Ford responded

Thank you for your kind words for our staff, we appreciate it!

June 16, 2023

I was treated very professional and actually got in and out fast. With no hassles.. More

by lloydbuc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Wiora
Jun 23, 2023 -

Maxwell Ford responded

Thank you for being our customer, we appreciate your kind words!

June 16, 2023

Highly organized and efficient. Jackie Wiora was very helpful and fast. Loved the facility too. More

by sheffieldpam57
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Wiora
Jun 23, 2023 -

Maxwell Ford responded

Thank you for your kind words for our staff, we appreciate it!

June 16, 2023

Salesman did not honor what he said. I bought a car from Maxwell ford that only came with one key. The salesman promise that he will get me another key made at the dealers expense. I nev More

by kellyphan01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Greg Kimball, Steve Cargo
Jun 22, 2023 -

Maxwell Ford responded

Kelly, As discussed by you and your salesperson when you purchased the car we would be able to get you a second key to the Lexus you purchased at dealership cost. Our vendor who cuts keys is here every Tuesday from 10:00 AM to 11:00 AM. He can get you a second key at our cost. Ike Haines General Sales Manager

Jun 22, 2023 -

kellyphan01 responded

Can we contact the key vendor ourselves to confirm he has the key in stock and schedule a time to get the key made? I do not want to drive back and forth for nothing as we live really far away. Please leave his contact information. Thank you for contacting us back.

June 16, 2023

Our rep, Alex McDuffie, was extremely helpful, courteous and professional. He and the car technician worked with us to get our car serviced in a timely manner. We're very pleased with the results. Maxwell F More

by Mike mamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex McDuffie
Jun 22, 2023 -

Maxwell Ford responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

June 15, 2023

Awesome and friendly agent, speedy service on the oil change. Even took the time to look at new tires prices for my car More

by N02345
Recommend Dealer
Yes
Employees Worked With
Alexander mcduffie
Jun 22, 2023 -

Maxwell Ford responded

Your satisfaction is our top priority. If you have any further questions, please don't hesitate to reach out!

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