Maxwell Ford

RUN, DO NOT COME HERE. Technician Negligence during oil change/Multipoint inspection could have resulted in serious INJURY or DEATH. We brought in my 2012 Ford escape fo Technician Negligence during oil change/Multipoint inspection could have resulted in serious INJURY or DEATH. We brought in my 2012 Ford escape for an oil change and multipoint inspection(mpi) on 1-10-23. The car was returned to us with paperwork, saying everything was in working condition, minus a small oil leak that wasn’t an emergency to fix, so we could wait until we got our tax return next month to do so. I do not drive this car a lot, it is our secondary vehicle. We left with what we were told was a car in good health considering it has 95,000 miles. Less than 1 mile away from leaving the dealership, the car started shaking & pulling to the left when the brakes were touched. ( i NOW know this is a symptom of a failing passenger side caliper. Note: the rotors & brake pads are new, they were replaced during an oil change/mpi 3 years ago by an advisor at Firestone at 77,800 miles. The rotors last week had only gained 16,000 miles of wear, of a life span of up to 70,000 miles with good care. So, we pulled the car over after leaving Maxwell & checked it out. Car looked fine. It started driving perfect. We were able to drive 30 min home & had no issues. We thought it was a fluke. The next time we drove the car, it pulled to the left when we hit the brakes. We called Ford & made an appt to bring it back on the 19th: the earliest appt. AT NO TIME on that phone call, did any service employee tell us it would cause FURTHER damage by continuing to drive the vehicle before the appointment. I now know, based on the symptoms we told them the car was having, that any mechanic with half a brain could tell the issue was a failing caliper on the passenger side which can totally ruin your whole braking system. The car was driven less than 50 miles from the time of the oil change at Maxwell before experiencing a loss of power train 6 days later on 1-16-23. I couldn’t get above 20 mph, b/c it felt like the brakes were engaged & the car would shake & pull to the left anytime I hit the brake. I IMMEDIATELY pulled over in the parking lot & towed the car back to Maxwell. RAY LUNA-GARCIA was our tech. He was AWFUL. I found out later he was the SAME PERSON who did our oil change and mpi on the 10th. I left voicemails 2x looking for an update between the 16th & the 20th. No response. I called back on the 21st to see if Ray had found the issue yet. He said he doesn’t know the exact issue, he doesn’t have a quote for me, & he doesn’t know when he can get the parts in. But what he does know is BOTH rotors, brake pads, calipers, and ONE brake line were destroyed beyond repair. He said there was brake fluid pouring out of my car. I WAS TOLD everything was in good working condition LITERALLY the WEEK before. Maxwell refused to acknowledge they were negligent in the mpi. The paperwork they gave me states the calipers were in good working condition, even though opinions from 3 different Ford Mechanics state it makes no sense for a vehicle to have a catastrophic brake failure after a positive mpi. Maxwell Ford was negligent. They either didn’t look at the calipers, and checked them off anyway during the mpi, or they put incorrect brake fluid in my vehicle, which didn’t mix with the brake fluid currently in it, causing a pin to lock in the caliper, & essentially causing a domino effect, leading to a full catastrophic brake failure. I’m lucky my car broke down in a parking lot instead of a highway b/c if I had lost brakes on the highway I could’ve been seriously injured or even killed & I regularly have my 16 month old baby in the car with me. Maxwell Ford’s negligence could have killed us. Maxwell refused to pay or discount repairs on the $2000 in damage they caused. My Father in law works for Corporate at Crossroads Ford in NC, & oversees 19 Ford dealerships & he is filing complaints with Ford & the BBB on our behalf. He said he has never seen as negligent a dealership as Maxwell, nor one with more terrible reviews. More

Great service department with a quick turnaround. Kept me up to date with what was happening and when I could expect vehicle back. Kept me up to date with what was happening and when I could expect vehicle back. More

Talked to salesman Eric about a truck Thursday night and he told someone was looking at that particular truck at this moment and he would text me in morning if still available. He texted me Friday morning a he told someone was looking at that particular truck at this moment and he would text me in morning if still available. He texted me Friday morning and said it was available. He sent me a deposit form which I filled out and emailed back at 10:43am. I texted him I would be there around 1pm, he responded"ok". When I was preparing to leave my house, a hail storm started, not wanting to drive in it I texted Eric I would be a little later then 1pm. Again he texted "ok". I left my house and on my way I get a call at 12:50 from another salesman telling me that someone else just came in inquiring about truck I had put deposit on. I called Eric back immediately, he said everything's ok and he would make sure and call me back. An hour passed and no call back. I called and talked to a manager (Danny), he told me my deposit was being received (two hours after I emailed) by sales counter at the same time this person came in, so person there was before me. (A different story than Eric) Danny apologized and said this rarely happens. Of course the truck was sold to someone else even though they had my deposit and I was in constant contact with Eric. Danny did offer me $1000 off a similar vehicle, but price was still $2400 higher than truck I wanted. I countered to split difference, Danny said he couldn't and said good bye. DON'T TRUST THIS DEALERSHIP!!!! More

Sold us a maintenance plan that wasn’t available for our vehicle. Said they would cut us a check. It’s been 2 months and we have yet to see a check and cannot get anyone to respond. This is after we spen vehicle. Said they would cut us a check. It’s been 2 months and we have yet to see a check and cannot get anyone to respond. This is after we spent over 100k in one day on 2 cars. Would definitely not recommend as it all seems very shady. More

Don't buy a car at Maxwell Ford. They treat you great until you sign the papers, then quit making any effort. I bought a used car there in early Jun 22. A couple of weeks before my t They treat you great until you sign the papers, then quit making any effort. I bought a used car there in early Jun 22. A couple of weeks before my temp tags expired, I started calling to ask for the status of my plates. They kept telling me they would inquire and call me back...no return calls. After I got a citation for expired tags they gave me a new extended temp tag. I've left messages and asked for a manager to call me several times...no call. I have called 2-3x per week since then and keep getting the same answers and no effort to fix it. My extended temp tags are again expired and all I get is attitude. 3+ months now and still no answers, but plenty of bad attitude from the receptionist that manages the process...clearly doesn't care that I'm the CUSTOMER that spent $51k there and need them to fix the issue. HORRIBLE post purchase customer service! STAY AWAY More

This was my first time coming to this dealership since I moved to Austin and they did not disappoint! They answered all my questions and took care of me and had me in and out and happy with my experience. moved to Austin and they did not disappoint! They answered all my questions and took care of me and had me in and out and happy with my experience. More

Really conviently located for me. Professional, knowledgable answered all my question was on and out and 100% satisfied with service. Professional, knowledgable answered all my question was on and out and 100% satisfied with service. More

I have taken my car there 3 times for the same problem, a leak in my washer fluid reservoir. One time they filled it up and sent me on my way, 2nd time they kept it 3 days and last time 5 days and it still i leak in my washer fluid reservoir. One time they filled it up and sent me on my way, 2nd time they kept it 3 days and last time 5 days and it still isnt right. I called and asked for the manager and was told he wasn't available so when I left my unhappy message I was told he would called me back immediately. That was days ago. I will not be back there and neither should you. More

This purchase from Eddie Sifuentes was so smooth. Communication was excellent. Paperwork was a breeze. Highly recommend this dealership (Maxwell Ford-Austin, Tx) AND Eddie. Communication was excellent. Paperwork was a breeze. Highly recommend this dealership (Maxwell Ford-Austin, Tx) AND Eddie. More

I love Maxwell Ford Service department. Special mention to John Sullivan. He has taken care of me since I first purchase my f150. I would venture it’s the best running truck on the road and Special mention to John Sullivan. He has taken care of me since I first purchase my f150. I would venture it’s the best running truck on the road and it’s. 2016. Thr quality of service and trust in the team is why we continue to buy Fords. More