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Maxwell Ford

Austin, TX

4.7
2,032 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 2,032 reviews

March 02, 2022

We're all very excited about the new Ford Bronco! What a mess trying to release a newly anticipated car in a pandemic. :( All I can say is I am very thankful to Christine Boyd and the team at Max More

by KRP2022
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Boyd
Mar 07, 2022 -

Maxwell Ford responded

Thank you for your kind words for Christine and our team! We are thrilled that they provided you with a great car buying experience. Congratulations on the new Bronco!

March 01, 2022

Kind of place that advertises a vehicle they don't have, will run your credit, and then you have to call them to find out they lied about having the vehicle on the lot. (Their online purchase thing does More

by maxwellsucks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hunter Howard
Mar 08, 2022 -

Maxwell Ford responded

Can you please provide your name and vehicle you are interested in? It is hard to research your claims without a name. We advertise new inbound units from Ford that are in transit from the factory so customers can reserve them due to the unprecedented low inventory levels. If it was a pre-owned vehicle that inventory changes daily also due to the demand for vehicles. Regarding the credit pull on our Acceleride online buying platform there are disclosures stating that your credit will be ran to obtain lender approvals.

February 16, 2022

I have never been to a dealership that has multiple prices for the same vehicle. I found out that the internet price isn't necessarily the going price. They offer one price online and when you decide o More

by Patrice.pippen
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adrian Flores
February 02, 2022

Great experience placing my Bronco order with Christine!! She was able to talk me through all of the options and help me make changes easily. 10/10 would recommend! More

by Garrison.nash
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Boyd
Feb 02, 2022 -

Maxwell Ford responded

Thank you for your kind words for Christine! We are thrilled that she provided you with a great shopping experience. We look forward to your business with us again! Congratulations on your new Bronco.

February 01, 2022

Great experience with Christine for the Bronco ordering (and re-ordering) process. Also shout out to Troy for handling delivery efficiently and taking care of my needs. No ADM or unwanted extras added. Th More

by skweaz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine, Troy, Greg
Feb 04, 2022 -

Maxwell Ford responded

Congratulations on your new Bronco! Thanks for the review.

January 30, 2022

I was told I could only get the internet price if I traded a vehicle in. I’ve never heard of this before and I’m in the business. I agreed to trade and was given a ridiculous offer for my trade. $12k l More

by tjsaenz
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Internet director
Feb 01, 2022 -

Maxwell Ford responded

Thank you for bringing this to my attention. I apologize for your sales experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Mathew Miera Sales Manager mmiera@maxwellford.com

January 28, 2022

Great Bronco experience with Christine! Always helpful and transparent with the details of my order for the highly in demand Bronco. More

by William Byus
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christine Boyd
Jan 31, 2022 -

Maxwell Ford responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

January 20, 2022

Christine Boyd is very professional and helpful. She went over the top to make sure that I had an amazing experience ordering my Bronco. I highly recommend her!! More

by Bronco5202
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Boyd
Jan 26, 2022 -

Maxwell Ford responded

Thank you for your kind words for our staff, we appreciate it!

January 20, 2022

Christine, who takes care of bronco orders, was so knowledgeable and easy to work with. I changed my order and all it took was a 5 minute phone call. More

by Elliott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine
Jan 26, 2022 -

Maxwell Ford responded

Thank you for your kind words for our staff, we appreciate it!

January 11, 2022

Wasted my time, & completely lowballed my appraisal by 50 percent. The sales person working with me had 0 sales ability & seemed annoyed the entire time. More

by Jonathan_Wunsch1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember name
Jan 14, 2022 -

Maxwell Ford responded

Thank you for your feedback about this. I will use your case as a learning opportunity so that it does not happen again in the future. If there is anything I can do to help facilitate your purchase please feel free to reach out to me via email at jhaines@maxwellford.com. Ike Haines General Sales Manager

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