Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Maxwell Ford
Austin, TX
2,040 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,040 reviews
December 09, 2021
Worst dealership and service department EVER!! Took it to get a bent rim replaced and they replaced the wrong tire and then blamed everything on me. Stay away! to get a bent rim replaced and they replaced the wrong tire and then blamed everything on me. Stay away! More
by Dbrown3369
Employees Worked With
Danny josh, jim
December 06, 2021
Beware of low trade in value and price misrepresentation! We drove 3.5 hours to purchase a Ford F-150 priced at $42988. Upon arrival, the window price was $47988. We were told by Scott not to worry that we q We drove 3.5 hours to purchase a Ford F-150 priced at $42988. Upon arrival, the window price was $47988. We were told by Scott not to worry that we qualified for the price online since we had a trade in and needed financing, which was not listed anywhere online. We were then told that we would get the highest price on our trade in. When it came back at $28500, we were insulted. They countered at $34500 and recommended that we go to Carmax and get a quote they would match. Well, 2 hours later, Carmax came back with an offer for $37000. We returned with the offer and were told they would not honor that and recommended we go sell it to Carmax and return to purchase their vehicle. We will not be doing any business with Maxwell Ford. More
by Randy
Employees Worked With
Scott
November 19, 2021
DO NOT USE THEIR SERVICE DEPT!! Took my truck in for service light. Barely make it a mile home. Truck won't start. Service advisor and mgr state they only pulled codes for spark plugs and cat converter service light. Barely make it a mile home. Truck won't start. Service advisor and mgr state they only pulled codes for spark plugs and cat converter. Tow it back and now the engine's knocking. No call or resolution. More
by AMTX
Employees Worked With
Zane smith
November 13, 2021
The vehicle was not at the dealership like they said it was. The salesman told us the price on Cars.com was wrong and wanted to charge us $2000 more than the posted price on Cars.com. There were dealer " was. The salesman told us the price on Cars.com was wrong and wanted to charge us $2000 more than the posted price on Cars.com. There were dealer "add-ons" totally more than $1800 for ridiculous items such as a "truck bed-liner" which of course an SUV does not have a truck bed. Long story short we left the dealership and will never go back. More
by Disappointed
Employees Worked With
Damien and some other unknown sales people.
November 03, 2021
Jackie is my service writer and does a great job at taking care of me. She makes sure to expedite every service I get the best that she can! That means a ton to me for my time is very valuable. They us taking care of me. She makes sure to expedite every service I get the best that she can! That means a ton to me for my time is very valuable. They used seat protectors, and floormat protectors to keep my vehicle clean. I’m very grateful for this dealership. Keep up the good work Maxwell Ford!! More
by J.R.
Employees Worked With
Jackie Wiora
October 26, 2021
Should have been a very exciting and joyous occassion for me but it wasn't. I got there and I felt like a was a bother and an inconvienience. I was helped in between customers. I was never given the opportun me but it wasn't. I got there and I felt like a was a bother and an inconvienience. I was helped in between customers. I was never given the opportunity to test drive my car and I had to ask to see the car and was only able to see it for a few minutes because it wasn't ready. In the 4 hours that I was there no one ever asked if I had been helped or asked if I needed anything or at least told where I could wait. I don't expect to be coddled but buying a $16,000 car to me is a HUGE investment and it took me along time to finally do it. So I was really expecting a bit more in the customer service department. Not to knock Josh he was very nice but I just got the feeling that my business was not appreciated. I finally got my car and I test drove it in their lot and my front 2 tires were low on air. That was beyond aggravating. How do you hand over a car to a customer after detailing it with one tire that had a psi of 20 and it should be at 35. I just left because I was to aggravated to continue that bad experience. I had to find a gas station at 9:30 at night hoping that my tire wouldn't blow on my new car. Very disappointed in the whole experience. If I could return the car for this reason alone I would. More
by Dpb3369
Employees Worked With
Josh
September 30, 2021
09/30/21 Christine Boyd answered by question about the Bronco order very quickly and I'm sure she was slammed with many questions regarding Bronco. Nice!! Bronco order very quickly and I'm sure she was slammed with many questions regarding Bronco. Nice!! More
by accounting@italexbuilders.com
Employees Worked With
Christine Boyd
September 30, 2021
Amazing experience. Thank you so to Christine for an amazing experience with the new Ford Bronco! If you are in the market for a new Bronco, do not hesitate to visit with Christine. She is extremely k amazing experience with the new Ford Bronco! If you are in the market for a new Bronco, do not hesitate to visit with Christine. She is extremely knowledgeable and passionate about the vehicle. Above and beyond in the entire process. More
by russ2000
Employees Worked With
Christine Boyd, Bill Howell
