
Maxwell Ford
Austin, TX
Filter Reviews by Keyword
By Type
Showing 1,994 reviews
Great communication! Always making sure everything is getting taken care of! Edgar Cruz was great, I drove in from out of town and he continually communicated and kept in touch with me the whole time. Ma getting taken care of! Edgar Cruz was great, I drove in from out of town and he continually communicated and kept in touch with me the whole time. Made the buying process much more enjoyable! More
I had a issue with my new vehicle and needed to be in the shop. Steve Cargo and Edgar gave excellent customer service! Edgar delivered a vehicle to my job from Austin to San Antonio to temporarily use while shop. Steve Cargo and Edgar gave excellent customer service! Edgar delivered a vehicle to my job from Austin to San Antonio to temporarily use while my vehicle is being worked on. As a customer this eased my troubles and worries Good Customer Service!!! More
Very helpful employees, were patient with the request for documents. Did the most to help me get in a vehicle. The salesperson was very professional and very knowledgeable documents. Did the most to help me get in a vehicle. The salesperson was very professional and very knowledgeable More
Truck had mechanical issues After buying a 2014 truck from Maxwell Ford on a Tuesday and driving back 4.5 hours to Big Springs, then driving the truck 2 hours on Wednesday. The t After buying a 2014 truck from Maxwell Ford on a Tuesday and driving back 4.5 hours to Big Springs, then driving the truck 2 hours on Wednesday. The trucks steering components WENT OUT as we were driving down the road, (and their shop supposically did a safety inspection on the truck) I'm talking about the steering rod, tie rod, and stabilizer shocks WERE ALL SHOT TO CRAP. After reaching a representative of Maxwell Ford, we were told that they would only cover 1/2 the repair cost. They did however, finally agree to pay the full price. But the shop we had to have our truck repaired at was just a mechanical shop and didn't do alignments. I contacted our salesman about where to take the truck for the alignment since this was a result of the steering repair issue, only to be told.... "Just so you know, that is not a Maxwell Ford issue, and that basically I took my truck to the wrong place. ARE YOU KIDDING ME, THIS WAS THE ONLY PLACE THAT COULD FIX MY TRUCK SINCE IT WAS NOT DRIVABLE!!!!! More
Fantastic cars and trucks. Good location and inventory. High pressure sales and even more high pressure finance closers. I’ve purchased 3 trucks from Maxwell, each experience worse than the last. Camel. High pressure sales and even more high pressure finance closers. I’ve purchased 3 trucks from Maxwell, each experience worse than the last. Camel. Straw. Broke back dealer. No more Maxwell cars for me, ever. More
Edgar Cruz from Maxwell Ford very good salesman, nice, and got me. a good deal on a 2017 car. I thank him very much and encourage others to call in gor him for a good deal. and got me. a good deal on a 2017 car. I thank him very much and encourage others to call in gor him for a good deal. More
Very courteous and professional service. The best auto experience I’ve had so far. Very quick and always straightforward to the point. Would definitely recommend and. But here again experience I’ve had so far. Very quick and always straightforward to the point. Would definitely recommend and. But here again More