Maxwell Ford

False Advertising and Poor Sales Treatment of 4 Salesmen An advertisement on website of Maxwell said Ford Fiesta $8,288 with payments of $125 per month. I am 18 and it was going to be my first car and loan. An advertisement on website of Maxwell said Ford Fiesta $8,288 with payments of $125 per month. I am 18 and it was going to be my first car and loan. After talking for 15 minutes to a salesman, he brought in someone else. I started over. Then, they came to me after being gone for 20 minutes and said the car was unavailable and in servicing and not ready to put back out on the lot until next Tuesday. We couldn't look at it because of paint fumes from spray painting the bumper. When Travis came back, he said he was sorry and we had to start over with a salesman named Trent. He said the other car was not available. The day before, Eddie told us to make the 1 and half hour drive to the dealership and the car was ready to take home with us if all went well. Lie. Now, Trent said he had another car that matched our requirements and drove it around to the front. It was a 2008 instead of the 2015 Fiesta advertised and had a sticker price of $2,500 more. Then, I said I would like to buy the one in service and he brought out a paper for me to agree to for a 2013 Ford Fiesta with a list price of $12,000 and a sales price of $10,000. By now this was getting old how I was being treated. In conclusion, I was told by Eddie of Maxwell the car was available and a deal could be worked out and we just needed to drive 1 and half hour and meet him at 10:30. He failed to meet with us and gave Travis to us not saying the car was not available. I suggest anyone reading this review be very cautious when responding to an advertisement that is so good it gets your attention. Oh, and yes, when Eddie told us later that it was a stick shift and not an automatic he said someone else does the internet and it was probably a typo. I wish I could give less than a one-star rating, but it would not allow me. More

Great sales team !! I would definitely recommend Maxwell Ford to any of my friends for their next vehicle purchase . I received excellent customer service and the buying I would definitely recommend Maxwell Ford to any of my friends for their next vehicle purchase . I received excellent customer service and the buying process went smooth and fast . My sales person was Eddie Sifuentes Who gave me excellent service and attention to detail and what I needed to buy More

Worst Service Center experience I have ever had to endure Took my truck in on a Monday morning, was able to pick it up ten days later. This was for review of an oil leak and two recall works. The recall wor Took my truck in on a Monday morning, was able to pick it up ten days later. This was for review of an oil leak and two recall works. The recall works were performed on Tuesday. I had to wait eight more days for someone to check the oil leak. I received several calls updating me about the recall work and then nothing. I called four times over the next 4 days. On Friday, I was told that my truck was still waiting, up it was the 'next one to go into the shop'... I heard this same excuse on the previous days, every time I called, the truck was the 'next one to go in'. Apparently there only one mechanic that can review a possible oil leak. I told them to pull my truck out of line, I will take it Leif Johnson. The Server person hung up on me... Quite the professional attitude for calming irate customers. Just hang up the phone. It was almost as good as the girl that answered the phone, told me my truck was 'next in line to go into the shop' for review. She just passed the phone on to someone else to listen to my complaint. On Monday, Frankie, a new service rep called and told me that if I wanted, the one and only mechanic was ready to look at my truck. This was truck # 5 from Maxwell Ford, the first Factory warranty work on any of the trucks and it will be my last business with Maxwell Ford. I'll find another dealership for future service work and new vehicles. I don't really blame the service reps, I think that management process sets them up for failure. But I don't need to put up with the complete lack of customer service and professionalism that. More

Oxymoron - Pleasurable experience at a car dealership Pleasurable or enjoyable vs dealership is very close to an Oxymoron. Zach, Eddie, and Fernando were FANTASTIC and this does not nearly express my w Pleasurable or enjoyable vs dealership is very close to an Oxymoron. Zach, Eddie, and Fernando were FANTASTIC and this does not nearly express my wife and my gratitude. I generally hate going to a dealership to purchase a car; however, these individuals, Zach, Eddie, and Fernando made the experience highly pleasurable. This, in and of itself, speaks volumes to their professionalism and SUPERIOR customer service!!!! Please extend my wife and my most sincere THANK YOU to Zach, Eddie, and Fernando! the only regret I have is I cannot give them all 10 stars! Respectfully, Howard Hoover Jr. More

Sales department Called for price on new f250 plantinum. They said they only sale ro someone trading a vehicle in would not give me price without trade in and hung th Called for price on new f250 plantinum. They said they only sale ro someone trading a vehicle in would not give me price without trade in and hung the phone up on me More

Con artist sales managemnet team screwed us over Under value trade in vehicles horribly low when i been servicing my vehicles at a dealership they claim because of all the extra Maintnence “supposedl Under value trade in vehicles horribly low when i been servicing my vehicles at a dealership they claim because of all the extra Maintnence “supposedly” needed and i take care of my vehicles very very well 8k under the low end of the blue book trade in value i dont think so..... look else where if you are trading in if not you will be the one receiving the short end of the stick and they will profit 10k off you trade in ridiculous honestly from being in the industry before hand The price you agree on before going to finance suddenly goes up 10,000$ then when you were dealing with finance Now they are trying to profit 20k off of one deal run away from this dealership they are con artist and finance guy wont say a word if they changed pricing Reporting to bbb and the ftc for false advertising and unfair practices Getting robbed is the worse feeling ever betrayed lied to spat on is horrible please please please people be super extremely wary about purchasing here that 51,000$ ad you saw can turn into a 68,000 dollar purchase plus interest I plead everyone to go anywhere else More

They do not seem interested in selling me a vehicle. I was interested in an Explorer Sport, but after seeing it in person, I did not like the color. I had been texting the sales person. A few hrs. late I was interested in an Explorer Sport, but after seeing it in person, I did not like the color. I had been texting the sales person. A few hrs. later, I texted him and asked about a different Explorer...he texted and said that he would call me when he was free, but he never did. To help streamline my purchase, I did an online valuation of my trade-in and even did a credit application. I was approved for $46K for 72 months. I could not get anyone to tell me what the interest rate was. I did the on-line chat several times, and sent text messages to the sales person that I had been talking to, and still never got the information that I was asking for. The sales person never called or texted me back. Nobody from the dealership ever called me back. I went to another dealership (not Ford) and purchased a vehicle. More

Do not listen to customer especially females Do not use them for anything more than oil changes. If it isn’t routine then your car will never run the same and then they tell you it’s your fault. Do not use them for anything more than oil changes. If it isn’t routine then your car will never run the same and then they tell you it’s your fault. Mechanics broke a part and put it back on and then “looked” at their work when we brought it back and found nothing wrong. It took my husband 5 minutes to find that. Makes you wonder what else they left poorly done. More

Another Customer Leaves What a ridiculous experience I've had with Maxwell Ford. Two interactions in six months, and both were less than stellar. In summary: 1) No abilit What a ridiculous experience I've had with Maxwell Ford. Two interactions in six months, and both were less than stellar. In summary: 1) No ability/willingness to give customers a reasonable-for-the-work being performed waiting period 2) Poor understanding of service contracts - first response is "it's not covered". Make sure you know your rights. 3) Generally poor customer service. 4) ADVICE: Be a good advocate for yourself, particularly if you are female. The whole tale follows: The first - an oil change - necessitated a three hour wait for a booked service "because we like to get everyone in at the same time". I have a service maintenance plan, which I asked to use for a piece of door trim (I was just out of the warranty period). According to the service technician the loose trim would require a new door, which wasn't covered by the contract. I accepted him at his word, and castigated myself for leaving it until after the warranty had lapsed. It was only a piece of trim so I bought some super glue to fix it. I then checked the contract which says that something is covered as long as it's not specifically excluded. Surprise, surprise, the door wasn't excluded. I chalked it up to experience. My latest run-in happened when I invoked the wheel-and-tire coverage I purchased in addition to my service contract. I damaged two tires and wheels falling into a pot hole, and needed to have them replaced. I took the damaged parts down to Maxwell (again, a scheduled service), and my technician's first response was "they're not covered". Anticipating idiocy, I had familiarized myself with the contract, which covers "road hazards, and specifically puts pot holes in that category (unlike road works, which are specifically excluded). I pointed out the appropriate clause. Technician seemed surprised "I didn't know it covered pot hole" (makes me wonder how many people have been cheated out of replacements). The tires and wheels were replaced after two trips (i.e. two separate three hour waits), and I thought I was done. Apparently not; I barely reached home when John, the technician, called to say he needed the DOT numbers from the tires for their records. I gave him same. All done? No, I received another call about a week later to say I needed to come in (a 20 mile drive) so that he could look at the numbers as "I have him the wrong ones". I declined to make that wasted journey, and suggested I send a picture of the tires. The pictures I showed the same DOT numbers I had given John a week earlier. More

Rude and Unwilling to Help - Lost a Customer! I made a call this morning to the service department requesting an upgrade to my Sync/MyFord Touch system. The customer support tech I had spoken I made a call this morning to the service department requesting an upgrade to my Sync/MyFord Touch system. The customer support tech I had spoken to at Maxwell Ford was short, quick, and rude with an abrupt answer of "no that's not possible". I informed him that I had watched a YouTube video about how easy this could be accomplished, not to mention affordably. He had the same answer after hearing this and re-affirmed to me that this is not something Ford will do, and it would cost me thousands of dollars along with a return of the initial system I have. After hanging up with him, I immediately called Leif Johnson Ford. They were friendly, positive and provided a quick "yes, we can do that for you - no problem", I feel it's important for other customers to know that there are much kinder and friendlier service options out there. Maxwell Ford has lost a good and valuable customer today based on their lack of kindness and heart. More