Maxwell Ford

Worse service shop I brought my car in for a recall fix on the passenger door, and they managed to find $2200 of damage that “needed” to be repairs immediately. Like, to I brought my car in for a recall fix on the passenger door, and they managed to find $2200 of damage that “needed” to be repairs immediately. Like, to the point of telling me that I should not put this car on the road or the wheel would probably fall off. The car also made a new noise that didn’t exist when I took it in in the first place - an obnoxious scraping sound when I break- which they take zero responsibility for and spent 30 minutes repeating the same nonsense explanation. They also would not call me back when they said they would when they had my car, so I ended up talking to someone else at the shop who very confidently gave me completely incorrect information. I didn’t feel at ease with them, so I took it to a trusted neighborhood shop, and they ensured me that the damage was moreso cosmetic (rust from living in snowy areas), and nothing that would make my car fall apart while driving. They found out why the noises were happening and will do some more investigating, but ultimately the cost will be significantly less than Maxwell quoted. So happy I got away from there and will never go back. More

Great salesman and manager. Very friendly, accommodating and knowledgeable. Very patient, did not rush us to buy. The day we picked the vehicle it was clean and ready to go. Exce Very friendly, accommodating and knowledgeable. Very patient, did not rush us to buy. The day we picked the vehicle it was clean and ready to go. Excellent salesman and dealership! More

professional criminals along with the bbb They stole $1000 deposit, took car,was told they would report car stolen if I did not return ,bbb didn't do anything chrisfuller salesman They stole $1000 deposit, took car,was told they would report car stolen if I did not return ,bbb didn't do anything chrisfuller salesman More

Poor and rude service to a long time customers I have been a steady customer for 3 years and on November 27 2017 brought the car in. The service rep Jackie was rude and told me to call their main o I have been a steady customer for 3 years and on November 27 2017 brought the car in. The service rep Jackie was rude and told me to call their main office to discuss the work needed. Maxwell did the same repair in 2014 due to a recall. She said it was no longer under warranty. She made no offer to help.or did not even provide me a phone number for the main office. I felt that I was thrown under the bus as a regular customer. I will never go back to Maxwell and am contemplating selling my 2013 Escape. More

First Car Fernando Duran Jr. Is too legit to quit! Pure awesomeness right there. He helped me get my first car ever which is a Fusion. Boo-ya! Fernando Duran Jr. Is too legit to quit! Pure awesomeness right there. He helped me get my first car ever which is a Fusion. Boo-ya! More

Complete bait and switch - slimy as an eel Do not trust the internet sales prices. Complete bait and switch. These are the people who give car dealers a bad name. It's no wonder their repu Do not trust the internet sales prices. Complete bait and switch. These are the people who give car dealers a bad name. It's no wonder their reputation is so bad - they earned it! Go ANYWHERE in Austin except here. And especially do trust the advertised prices - I had to learn the hard way. More

I bought my dream car Kyle Rowin . I had a great experience with maxwell. You helped me out a lot. Thank you for helping me find my first car! I recommend using maxwell for Kyle Rowin . I had a great experience with maxwell. You helped me out a lot. Thank you for helping me find my first car! I recommend using maxwell ford and recommend it to all my friends. More

Waste of time I’ll make it simple, I drove from San Antonio for a deal the car was not on the lot it took a hour to find that the car was with another customer, th I’ll make it simple, I drove from San Antonio for a deal the car was not on the lot it took a hour to find that the car was with another customer, then 30 more minutes to test dive a car my car got a door ding while parked in front of the show room, price looked goof on the internet they added 899.00 for stuff that cost maybe 200.00 at full retail sales manager/ counter guy would not negotiate at all. Don’t wast your time go to another Ford dealer. Salesman Kim was polite and tried to be helpful the rest of the staff would not recommend More

Pre owned truck Craig did a fantastic job finding our truck and making it work within our budget. I highly recommend not only Maxell Ford preowned but Craig as well. Craig did a fantastic job finding our truck and making it work within our budget. I highly recommend not only Maxell Ford preowned but Craig as well. More

Experience was excellent. The sales person was courteous, knowledgeable and patient in answering all of our questions. He didn't rush us through any steps in the process and o The sales person was courteous, knowledgeable and patient in answering all of our questions. He didn't rush us through any steps in the process and offered us a deal that was extremely fair. We would recommend him without any reservation whatsoever ... a total keeper! More