Back

Maxwell Ford

Austin, TX

4.7
2,170 Reviews

5000 IH-35 S

Austin, TX

78745

Directions

By Type

Showing 2,170 reviews

May 23, 2025

Best service have ever thank you so much Maxwell for your service very fast and professional I like how works send me a video the all instructions doing to my truck More

by gonzalezidalia51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Great service recive ever , Greg Kimball
May 24, 2025 -

Maxwell Ford responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

May 22, 2025

Honest work, a great price and always reliable. Better value than any discount service centers. No upselling! I recommend Maxwell Ford’s service dept. for anyone that drives a Ford. More

by Christy C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
May 24, 2025 -

Maxwell Ford responded

Hi Christy, thank you for taking the time to let us know how we did. We hope you have a great day!

May 22, 2025

Did a good job fixing my AC actuator and great customer service from Megan and the team in service. More

by BQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
May 23, 2025 -

Maxwell Ford responded

Hello, we're happy you found our staff Megan to be so supportive during your experience here at Maxwell Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

May 22, 2025

I had a great experience today with Maxwell Ford. They came and picked up my vehicle and returned it to me when they were done. I communicated with my service advisor over the phone and everything wa More

by Maggiedz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zishan, Daisy, Greg Kimball
May 24, 2025 -

Maxwell Ford responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

May 22, 2025

My service writer Lyn is accurate with estimates and their service is expedient with my trucks. A refreshing change from the other Ford dealers along I-35. More

by darlingsoilwellinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynne Thurmond
May 24, 2025 -

Maxwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the Lyn here at Maxwell Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 21, 2025

A gag was great, keep me informed and was a very seamless process on a busy Saturday. More

by NBH4882
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hispanic lady. She was great, Greg Kimball
May 23, 2025 -

Maxwell Ford responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 21, 2025

Oil change. Service advisor very cordial. In and out of serviice department within an hour. Awesome! More

by 4 door
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikkola Romano 5 star, Greg Kimball
May 23, 2025 -

Maxwell Ford responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 21, 2025

Unfortunately, the sticker for when oil should be changed was not updated. I have owned my vehicle for 20 months and they never addressed the recall that was present. I mentioned it and it felt like servic More

by lilchocolate64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
May 24, 2025 -

Maxwell Ford responded

Thank you for your feedback about this and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation and work towards a resolution with you directly. Eric Sperling Service Manager - Maxwell Ford 512-916-2651 esperling@maxwellford.com

May 21, 2025

Megan is AWESOME! ! Called me and kept me in touch and made sure my vehicle was ready to go m. More

by Christopher cayetano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Service advisor , Greg Kimball
May 23, 2025 -

Maxwell Ford responded

Hello Christopher, we're happy you found our staff Megan to be so supportive during your experience here at Maxwell Ford. We are always more than happy to assist you if anything else comes up. Take care!

May 20, 2025

I have always received excellent service at Maxwell Ford. The attendants are helpful, informative, and respectful, and do their utmost to make things work for the customer. I was in recently for a repair for More

by Gloria
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Lunning, Greg Kimball
May 23, 2025 -

Maxwell Ford responded

Hi Gloria, we're happy you found Kyle to be so supportive during your experience here at Maxwell Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

...
16
...