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Maxwell Ford
Austin, TX
2,118 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,118 reviews
January 31, 2020
Great Sales person I have been searching on line for a used car for several weeks and in the process came across so many dealerships that would not stop calling and nagg I have been searching on line for a used car for several weeks and in the process came across so many dealerships that would not stop calling and nagging me because of the on line search. Then I found Maxwell Ford and the best part of that was also finding Edgar. He was very knowledgeable, honest, non pushy and helpful. I have not purchased the car yet, It's been 3 days since my test drive. Working on personal, finanical snags. I have reached out to him for a few answers and Edgar has been so polite in helping even though I have not started any purchase process with him. Anyone shopping for a used car needs Edgar. Marsha Marsha J Artist More
by MarshaJ
Employees Worked With
Just Edgar
January 30, 2020
Well I’d emailed with Edgar several days before coming in to test drive a 2014 Jeep Wrangler. He was very quick to respond and answer my questions (of which I had many since this was my first car purchase!) to test drive a 2014 Jeep Wrangler. He was very quick to respond and answer my questions (of which I had many since this was my first car purchase!) I come in for a test drive, and he brings the Jeep right out, and I fell in love. With the Jeep (sorry, Edgar). My friend was meeting me there, and she got lost in the parking lot, so Edgar got out of the car we were getting ready to test drive and found her on the wrong side of the dealership. Another example of Edgar’s greatness. We went on a fun little test drive around the neighborhoods near the dealership, since it was rush hour. After our little cruise, we go inside, and we haggle a bit over the price of the Jeep and the value of my trade in. We made a lot of demands, and Edgar really did try his hardest to get us what we asked for. We didn’t get as low as we wanted, BUT NOT TO WORRY - Edgar supplied us with Nutty Buddy’s, in addition to washing and filling up the Jeep. What a guy! 10/10, highly recommend. Friendly tip: bring an exotic fish to your negotiation with Edgar. Just trust me. Then Edgar ditched us (rude) so we could finish the paperwork with Andy in the back. Andy was very efficient and explained everything perfectly. And did I mention he’s British? That’s right folks, he has the accent. I could’ve talked to him all day, but unfortunately he got all the paperwork sorted out fairly quickly, and our time together came to an end. Overall, great experience. Felt welcome and comfortable and I got free snacks. That’s a win in my book! More
by anjalirsoni
Employees Worked With
Edgar Cruz, Andy (British)
January 18, 2020
A++++ experience with Edgar when purchasing my new truck. The truck I wanted to buy had already sold by the time I got there, but Edgar was able to find another to my liking and I couldn’t be happier. Thanks The truck I wanted to buy had already sold by the time I got there, but Edgar was able to find another to my liking and I couldn’t be happier. Thanks again, Edgar! More
by rstollewerk
Employees Worked With
Edgar
January 16, 2020
Interesting start which was made right quickly. I noticed a truck online which they had and went to the dealer to purchase. I test drove the vehicle and then we proceeded to talk price which was 200 I noticed a truck online which they had and went to the dealer to purchase. I test drove the vehicle and then we proceeded to talk price which was 2000 dollars over the advertised price. They were willing to sell the vehicle at 1000 over the advertised price and finally came down more after more negotiation (I did not read the find print which is why they did not go to 2000 under the advertised price) The sales person was very knowledgeable in some areas and others he was not and it showed. After purchasing the vehicle and driving for a couple days I noticed the AC was not blowing cold air. After taking the vehicle in, I discovered the truck needs around $400 worth of work. The salesperson was made aware of this and did nothing, but when the manager saw this review he offered his assistance and has paid for the repairs. I respect a dealership who sees a mistake and fixes it when they see it. After the interaction with the manager I would purchase from this dealer again, but I would personally use a different sales person. More
by Rusk8894
Employees Worked With
Craig Mcclain
January 14, 2020
Very professional, not pushy or overbearing. I never thought I would hear myself say that I had a great experience at a car dealership. Edgar Cruz is a fantastic salesman and really worked with me and a thought I would hear myself say that I had a great experience at a car dealership. Edgar Cruz is a fantastic salesman and really worked with me and answered all my questions and concerns. He really got me into a vehicle that was best suited for me. More
by Eileen C.
Employees Worked With
Edgar Cruz
January 06, 2020
Bait and Switch Scam I inquired 2 days ago about a new 2019 Ford Ranger you had listed for $19460 through auto trader. The sales person, , Eddie Sifuentes called me immed I inquired 2 days ago about a new 2019 Ford Ranger you had listed for $19460 through auto trader. The sales person, , Eddie Sifuentes called me immediately. We spoke and I told him I was ready to make the deal. Just needed to know a final price so I can obtain the loan at my bank and get the money. He stated he would call me back with that information. Never heard back. So I sent Danielle Quesada, the Internet Sales Director of Maxwell Ford. Within an hour or so Eddie calls me. He stated the final price BEFORE taxes, fees, and tag would be over $27000. When I asked about an $8000 increase in price, he stated the rebates either ran out or I dont qualify. This is a bait and switch scam you guys are running and I have posted a complaint with Auto Trader. I will also post reviews online about the Maxwell Ford bait and switch scam. More
by 02Avalanche
Employees Worked With
Eddie Sifuentes and Danielle Quesada
January 05, 2020
This is the worst experience we have ever had buying a vehicle. We traveled an hour to this dealership because of the internet advertised prices. They have bait and switch pricing. Do not believe anythin vehicle. We traveled an hour to this dealership because of the internet advertised prices. They have bait and switch pricing. Do not believe anything you see. Even when we showed them the price they advertised online with the vin number, they would not honor it. In fact at one point we were told that the "internet was broken"! Unbelievable! If you go here plan on wasting at least 4 hours or more and feeling cheated and lied to when you leave. Good luck. More
by Rob B
Employees Worked With
Steve
December 31, 2019
I worked with Josh and Miguel from the used car dept. After I purchased the truck i had 2 changes done that required the truck to stay there for a few days. I was told it be ready by Monday. They never c After I purchased the truck i had 2 changes done that required the truck to stay there for a few days. I was told it be ready by Monday. They never called to tell me it was completed. I had to call and follow up with them. I got my truck 10 days after purchase. Make sure when you buy a car from them that the oil change was done before driving it home. My truck alerted me that an oil change was needed on my drive home. Called miguel when i got home and he told me to bring it in for an oil change when Im free on them. Tried to call to make an appointment and got no response from miguel. Tried several times and still nothing. Now when we picked up the car we found out theres one key. Josh says he's gonna call previous owner and let me know if they get it. Once again had to call him several times. Once i got a hold of him he asks me if it was in contract. Kinda hard to have that in a contract whwn i didnt know there was 1 key until after the ink dried. These folks only care about the sale the after sale is horrible. They didnt tell me there was only 1 key until after i pick up the truck and then expect it in contract. All cars cone with 2 keys but they dont care. If you buy then make sure to look at everything before signing. More
by elizabeth_mcmanamon
Employees Worked With
Josh, miguel
December 13, 2019
I have always had an excellent experience with the service dept when john sullivan helped me. I came in today for an alignment and john partnered me with anthony who was just as attentive! John helped service dept when john sullivan helped me. I came in today for an alignment and john partnered me with anthony who was just as attentive! John helped me with my old mustang, and i am pleased to see that there are other techs who share his passion! More
by JotunGT
Employees Worked With
John sullivan, Anthony
December 09, 2019
Visited Maxwell Ford over the weekend, had negotiated pricing over the phone and agreed once in person with salesman. Already approved by Credit Union, arrived with check all the legal Identification an pricing over the phone and agreed once in person with salesman. Already approved by Credit Union, arrived with check all the legal Identification and Military ID. After agreeing on out the door pricing, the sales manager requested to run our credit because they have had a lot of fraudulent customers, so I asked him what did that have to do with us? They could have easily called Navy Federal Credit Union for an ID verification but he said they don’t do that they just throw the checks in the desk to be later deposited! That was a lie also, I just purchased my truck a last year the same way! Never had to run my credit for identification! Then the sales manager comes back and tells us; I don’t have to run your credit, you can just leave the check with us and wait u til it clears our account and you can drive back down 200 miles to pick up the vehicle! We walked out feeling undervalued, underestimated ,marginalized and Discriminated!!! Then they called back once we asked for Corporate’s phone number, asking if we were will to do the paperwork expedited carrier sign paperwork and wait agin until Navy Federal’s check cleared and they would have someone drive the vehicle we just purchased over mail, 200 miles to deliver vehicle, Long story short management got mad called back and said the DEAL WAS OFF THE TABLE because we didn’t fall for the banana in the tail pipe! More
by Mr Wes
Employees Worked With
GM Greg Gimble and GSM IKE no last name I guest
