Maxwell Ford

Oxymoron - Pleasurable experience at a car dealership Pleasurable or enjoyable vs dealership is very close to an Oxymoron. Zach, Eddie, and Fernando were FANTASTIC and this does not nearly express my w Pleasurable or enjoyable vs dealership is very close to an Oxymoron. Zach, Eddie, and Fernando were FANTASTIC and this does not nearly express my wife and my gratitude. I generally hate going to a dealership to purchase a car; however, these individuals, Zach, Eddie, and Fernando made the experience highly pleasurable. This, in and of itself, speaks volumes to their professionalism and SUPERIOR customer service!!!! Please extend my wife and my most sincere THANK YOU to Zach, Eddie, and Fernando! the only regret I have is I cannot give them all 10 stars! Respectfully, Howard Hoover Jr. More

Sales department Called for price on new f250 plantinum. They said they only sale ro someone trading a vehicle in would not give me price without trade in and hung th Called for price on new f250 plantinum. They said they only sale ro someone trading a vehicle in would not give me price without trade in and hung the phone up on me More

Con artist sales managemnet team screwed us over Under value trade in vehicles horribly low when i been servicing my vehicles at a dealership they claim because of all the extra Maintnence “supposedl Under value trade in vehicles horribly low when i been servicing my vehicles at a dealership they claim because of all the extra Maintnence “supposedly” needed and i take care of my vehicles very very well 8k under the low end of the blue book trade in value i dont think so..... look else where if you are trading in if not you will be the one receiving the short end of the stick and they will profit 10k off you trade in ridiculous honestly from being in the industry before hand The price you agree on before going to finance suddenly goes up 10,000$ then when you were dealing with finance Now they are trying to profit 20k off of one deal run away from this dealership they are con artist and finance guy wont say a word if they changed pricing Reporting to bbb and the ftc for false advertising and unfair practices Getting robbed is the worse feeling ever betrayed lied to spat on is horrible please please please people be super extremely wary about purchasing here that 51,000$ ad you saw can turn into a 68,000 dollar purchase plus interest I plead everyone to go anywhere else More

They do not seem interested in selling me a vehicle. I was interested in an Explorer Sport, but after seeing it in person, I did not like the color. I had been texting the sales person. A few hrs. late I was interested in an Explorer Sport, but after seeing it in person, I did not like the color. I had been texting the sales person. A few hrs. later, I texted him and asked about a different Explorer...he texted and said that he would call me when he was free, but he never did. To help streamline my purchase, I did an online valuation of my trade-in and even did a credit application. I was approved for $46K for 72 months. I could not get anyone to tell me what the interest rate was. I did the on-line chat several times, and sent text messages to the sales person that I had been talking to, and still never got the information that I was asking for. The sales person never called or texted me back. Nobody from the dealership ever called me back. I went to another dealership (not Ford) and purchased a vehicle. More

Do not listen to customer especially females Do not use them for anything more than oil changes. If it isn’t routine then your car will never run the same and then they tell you it’s your fault. Do not use them for anything more than oil changes. If it isn’t routine then your car will never run the same and then they tell you it’s your fault. Mechanics broke a part and put it back on and then “looked” at their work when we brought it back and found nothing wrong. It took my husband 5 minutes to find that. Makes you wonder what else they left poorly done. More

Another Customer Leaves What a ridiculous experience I've had with Maxwell Ford. Two interactions in six months, and both were less than stellar. In summary: 1) No abilit What a ridiculous experience I've had with Maxwell Ford. Two interactions in six months, and both were less than stellar. In summary: 1) No ability/willingness to give customers a reasonable-for-the-work being performed waiting period 2) Poor understanding of service contracts - first response is "it's not covered". Make sure you know your rights. 3) Generally poor customer service. 4) ADVICE: Be a good advocate for yourself, particularly if you are female. The whole tale follows: The first - an oil change - necessitated a three hour wait for a booked service "because we like to get everyone in at the same time". I have a service maintenance plan, which I asked to use for a piece of door trim (I was just out of the warranty period). According to the service technician the loose trim would require a new door, which wasn't covered by the contract. I accepted him at his word, and castigated myself for leaving it until after the warranty had lapsed. It was only a piece of trim so I bought some super glue to fix it. I then checked the contract which says that something is covered as long as it's not specifically excluded. Surprise, surprise, the door wasn't excluded. I chalked it up to experience. My latest run-in happened when I invoked the wheel-and-tire coverage I purchased in addition to my service contract. I damaged two tires and wheels falling into a pot hole, and needed to have them replaced. I took the damaged parts down to Maxwell (again, a scheduled service), and my technician's first response was "they're not covered". Anticipating idiocy, I had familiarized myself with the contract, which covers "road hazards, and specifically puts pot holes in that category (unlike road works, which are specifically excluded). I pointed out the appropriate clause. Technician seemed surprised "I didn't know it covered pot hole" (makes me wonder how many people have been cheated out of replacements). The tires and wheels were replaced after two trips (i.e. two separate three hour waits), and I thought I was done. Apparently not; I barely reached home when John, the technician, called to say he needed the DOT numbers from the tires for their records. I gave him same. All done? No, I received another call about a week later to say I needed to come in (a 20 mile drive) so that he could look at the numbers as "I have him the wrong ones". I declined to make that wasted journey, and suggested I send a picture of the tires. The pictures I showed the same DOT numbers I had given John a week earlier. More

Rude and Unwilling to Help - Lost a Customer! I made a call this morning to the service department requesting an upgrade to my Sync/MyFord Touch system. The customer support tech I had spoken I made a call this morning to the service department requesting an upgrade to my Sync/MyFord Touch system. The customer support tech I had spoken to at Maxwell Ford was short, quick, and rude with an abrupt answer of "no that's not possible". I informed him that I had watched a YouTube video about how easy this could be accomplished, not to mention affordably. He had the same answer after hearing this and re-affirmed to me that this is not something Ford will do, and it would cost me thousands of dollars along with a return of the initial system I have. After hanging up with him, I immediately called Leif Johnson Ford. They were friendly, positive and provided a quick "yes, we can do that for you - no problem", I feel it's important for other customers to know that there are much kinder and friendlier service options out there. Maxwell Ford has lost a good and valuable customer today based on their lack of kindness and heart. More

Better Communication Better Communication Call people with updates and expedite new purchases. Better Communication and better Communication. Better and better Communicati Better Communication Call people with updates and expedite new purchases. Better Communication and better Communication. Better and better Communication. Customer service is key. More

Pathetic Unethical, deceitful, poor customer service and false advertising are simply the easiest way to describe this dealership. Don’t waste your time there Unethical, deceitful, poor customer service and false advertising are simply the easiest way to describe this dealership. Don’t waste your time there are to many good ones to choose from. More

Scam Artist This place is designed to steal your hard earned equity. They make you jump through hoops only to try and screw you if you don't know the value of th This place is designed to steal your hard earned equity. They make you jump through hoops only to try and screw you if you don't know the value of the vehicle you want to trade in. NOt only that but they are rude and condescending. Don't buy a vehicle from these guys because Bluebonnet and Covert are so much better and will treat you fair and offer you a realistic price instead of trying to scam you out of your money. More