Maxwell Ford

Recalls I came in to get my new car's keyless entry configured and I was surprised when I had to pay $30 to get the code. I was happy that they noticed that t I came in to get my new car's keyless entry configured and I was surprised when I had to pay $30 to get the code. I was happy that they noticed that there were some recalls. I had no idea. Wished that the beverages other than coffee would be complimentary like other dealerships. More

Good service Good service. Only downfalls were the wait and on my way home I noticed I didnt get an oil change sticker with mileage for next change. Good service. Only downfalls were the wait and on my way home I noticed I didnt get an oil change sticker with mileage for next change. More

It was great I gave that score because it was a great service and I had no problem and it was pretty quick changing my oil and the gentleman that took care of me I gave that score because it was a great service and I had no problem and it was pretty quick changing my oil and the gentleman that took care of me was a great guy More

Service I was hesitant to go back because of the lack of service and the time it took to look at my car, even with an appointment, from my previous visit. I was hesitant to go back because of the lack of service and the time it took to look at my car, even with an appointment, from my previous visit. But this visit was pleasant and the service advisor was cordial. More

Quick and thorough Made an appt for service and though I was a little late my vehicle was ready for me quickly. I didnt have any surprise charges and when i made the a Made an appt for service and though I was a little late my vehicle was ready for me quickly. I didnt have any surprise charges and when i made the appt I was told what services would be rendered. More

It was a pleasure doing business with your dealership Came down from AMARILLO to buy our new car will come back for sure when we are ready for our next car. The sale person was a nice person to work Came down from AMARILLO to buy our new car will come back for sure when we are ready for our next car. The sale person was a nice person to work More

So nice and so easy My husband and I purchased a 2016 Ford Escape from Maxwell about 3 months ago, and I brought it in today for an oil change. Because it was my first se My husband and I purchased a 2016 Ford Escape from Maxwell about 3 months ago, and I brought it in today for an oil change. Because it was my first service visit after purchasing the car from them, it and a full "works" and multipoint inspection were free! From the moment I got there from the moment I left (which was maybe an hour, but I read my book in their comfortable waiting room and time just flew by), everyone was kind and helpful. My husband and I have been working with Jackie in the service department for a while now, and she is always super helpful, and today was no different. She made sure my car was taken care of! More

Excellent Service Jackie provided the best experience I've ever had at Maxwell, including when I purchased BOTH my vehicles there, and have had service numerous times, Jackie provided the best experience I've ever had at Maxwell, including when I purchased BOTH my vehicles there, and have had service numerous times, not always a great experience. She is why I'll be back- even for just an oil change. She made sure that as a customer, I was valued and respected for my time and she was completely on top of everything- that was a first for me in my experience there. More

Great Customer Service My Ford had some issues with the door not closing, and when I called to schedule an appointment for it to be looked at, Jackie immediately looked at t My Ford had some issues with the door not closing, and when I called to schedule an appointment for it to be looked at, Jackie immediately looked at the recall list and found out that my door latches had been recalled. She got me set with an appointment for the next morning and made sure I had a rental car for the day. Jackie kept me apprised of my car's status and when it was done, she made sure I was satisfied with the job they had done. I will definitely be coming back to Maxwell Ford, and I appreciate that they have hard working employees like Jackie there to help! More

Very friendly, and helpful Wayne was very helpful and helped me pick out the best car for me. He answered all the questions I had. They were really great. Wayne was very helpful and helped me pick out the best car for me. He answered all the questions I had. They were really great. More