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Maxwell Ford

Austin, TX

4.7
1,990 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 1,990 reviews

February 27, 2025

Went in for oil change and an alignment on a 2022 Mustang GT with 18k miles. They give me my car back and my steering wheel was leaning 45 degrees to the left. Not too cool. More

by stansberryblake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Mar 02, 2025 -

Maxwell Ford responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

February 27, 2025

Booking service was very streamlined. Service itself was well done and timely. Points of contact were helpful and responsive. More

by andydeering2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Mar 02, 2025 -

Maxwell Ford responded

Your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

February 26, 2025

The service was provided in less time than estimated. I always get friendly check in and check out when I come in for service. More

by Texasgord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zapamoto
Feb 28, 2025 -

Maxwell Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

February 26, 2025

The young lady that helped me was very helpful and very nice. Service was good and fast. Let me know everything I needed to know before I left. Really appreciate the military discount. More

by jesusalaniz1203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Beltran
Feb 28, 2025 -

Maxwell Ford responded

Hi, we're happy to hear you had such a positive experience with Cindy! We are always more than happy to assist you if anything else comes up. Take care!

February 25, 2025

Fast and efficient. Andrew was great, informative and friendly. I’ll be back. Great job! More

by Shannon Castleberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew, Greg Kimball
Feb 28, 2025 -

Maxwell Ford responded

Hi Shannon, we're happy to hear you had such a positive experience with Andrew! Feel free to reach out to us if you need anything. Have a wonderful day.

February 24, 2025

Dealership is great and always assisting with questions and the answers as well great service More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Feb 28, 2025 -

Maxwell Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Feb 28, 2025 -

JP responded

Maxwell Ford in Austin, TX is great. Service Department always does great quality work and any questions that come up, they respond with reasonable answers. Shaff was assisting me with my service and good customer service as well.

February 24, 2025

Used the Valet and worked good for morning pickup, however, the afternoon did not work and needed to get ride in the afternoon defeating purpose of valet service. Also, had advisor leave for day and d More

by chrispapick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Feb 28, 2025 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the information provided below. I would like an opportunity to resolve this issue and to know more about your experience. I’ll look forward to speaking with you. John Sullivan Service Manager Maxwell Ford (512) 916-2636 jsullivan@maxwellford.com

February 24, 2025

Richard was so helpful with me to finding my dream car. I never once felt nervous or uncomfortable. More

by bwaddell38
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard
Feb 28, 2025 -

Maxwell Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. We are always more than happy to assist you if anything else comes up. Take care!

February 24, 2025

My service advisor was amazing… andrew. He was a great guy, clear, and helped me get in and out with a lot of work done - brakes, rotation, alignment, oil, filters, wipers…. All within 3 ho More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Summerville
Feb 28, 2025 -

Maxwell Ford responded

Hello Michael, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. We are always more than happy to assist you if anything else comes up. Take care!

February 23, 2025

First time customer. Good communication and customer service. Kept me informed about the status of my car More

by Jfoery02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember , Greg Kimball
Feb 24, 2025 -

Maxwell Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

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