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Maxwell Ford

Austin, TX

4.7
2,116 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 2,116 reviews

July 03, 2025

Great service all-around came in from out of town did everything through the phone arrived and left withing an hour afyer singing paper work. More

by loaded2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Manley, Greg Kimball
Jul 04, 2025 -

Maxwell Ford responded

Hi, thank you for taking the time to leave us feedback about your experience with us. We are always more than happy to assist you if anything else comes up. Take care!

July 02, 2025

They do the best job they can with the man power and options they have. More

by Jrleos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Jul 04, 2025 -

Maxwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! Thank you again, and have a fantastic day!

July 02, 2025

Very helpful and professional at my recent service visit. Communication with my service representative was punctual and clear. More

by khuffman1221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Jul 04, 2025 -

Maxwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! We are always more than happy to assist you if anything else comes up. Take care!

July 02, 2025

We had a fantastic experience at the dealership! Eric Belmont was our sales representative, and he was absolutely amazing. He had a great sense of humor that made the entire process enjoyable, and h More

by Shannon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Belmont
Jul 04, 2025 -

Maxwell Ford responded

Hi Shannon, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! Thanks again for the recommendation, and have an amazing day!

July 02, 2025

Pretty easy to work with, Josh was a tremendous help. Love my new car very much More

by Tom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh, Greg Kimball
Jul 04, 2025 -

Maxwell Ford responded

Hi Tom, thank you for your kind review; we are happy to pass along your comments to Josh here at Maxwell Ford! We are always more than happy to assist you if anything else comes up. Take care!

July 01, 2025

Servicing took my appointment at the last minute towards the end of the day. They took care of my vehicle quickly, and they were very nice about it. Professional staff. I would definitely recommend. More

by Aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach, Greg Kimball
Jul 06, 2025 -

Maxwell Ford responded

Hello Aaron, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Thanks for the recommendation, and have an amazing day!

July 01, 2025

The dealership is supposed to know the customer. Quote came out really high and I needed to press for them to recheck my Fordpass and my contract. It was Almost a 300 difference. Way too much More

by aarcos7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Jul 02, 2025 -

Maxwell Ford responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at (jsullivan@Group1Auto.com) so we can work toward a resolution.  John Sullivan, Service Manager Maxwell Ford - jsullivan@Group1Auto.com

July 01, 2025

Set up was easy work performed timely shuttle service was awesome. Lynne was thorough and extremely informative. 5 stars all the way. More

by Axlrod813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Jul 02, 2025 -

Maxwell Ford responded

Hello, we're happy you found our staff Lynne to be so supportive during your experience here at Maxwell Ford. We are always more than happy to assist you if anything else comes up. Take care!

June 30, 2025

Maxwell Ford always does an excellent job of isolating the situation and giving you options and prices for the repair. More

by jalos714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can not remember her name
Jul 02, 2025 -

Maxwell Ford responded

Hi, our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 30, 2025

Maxwell Ford sold me a car they didn't have the title to. I paid cash 133 days ago, and they have not provided me with permanent plates yet. Last time I heard from them, they said they would have to apply fo More

by jason.hobbs
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Greg Kimball
Jul 02, 2025 -

Maxwell Ford responded

Jason, Our title office has been working on this title issue as you know for a couple of months now. The customer that traded the vehicle to us was the registered owner but did not have the title in hand which started all of this. We were given some bad information from the customer on how we could apply for a duplicate title. Very long story short our title clerk found out that we need to get the duplicate title from MA DMV. We will no longer need a bonded title. MA DMV is telling us that that it will take about 2 weeks to get the title from them- email correspondence is below. I know this has been very frustrating for you and us. The good news is that it looks like we finally have a solution. We will be in contact as soon as we have everything needed to complete the registration. Greg Kimball, General Manager Maxwell Ford - GKimball@Group1Auto.com