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Maxwell Ford
Austin, TX
2,065 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,065 reviews
October 17, 2013
Best truck buying experience I have ever had! The entire staff was friendly and helpful. Stacy Johnson is the best sales professional at Maxwell Ford see her today! staff was friendly and helpful. Stacy Johnson is the best sales professional at Maxwell Ford see her today! More
by Jeremiahp
Employees Worked With
Stacy Johnson
September 24, 2013
Excellent Sale person, not pushy, but very helpful. New Car Sales Manager was great and ensured that there were no problems even after the purchase. Car Sales Manager was great and ensured that there were no problems even after the purchase. More
by charliewhite9699
Employees Worked With
Leo Abad Vargas
August 12, 2013
Often when I go to buy a vehichle I am always a little aprehensive bucause I always feel like I am in a shark's tank. Maxwell Ford in this case went the extra mile by giving me a ride to the dealership. aprehensive bucause I always feel like I am in a shark's tank. Maxwell Ford in this case went the extra mile by giving me a ride to the dealership. Mr. Lynch was a very pleasant and honest person in my opinion. It is the aftermath (closing the deal) that always makes me a little up tight and I admit I was, however, after a few moments with Mr. Duran, the Business Mgr., I began to realize they did have my best interest in mind. I am 64 and in all of my years of buying vehicles, this was by far the most relaxing and pleasurable auto buying experence I have ever encountered. I left feeling exceptionally good and I still do to this day. My hat is off to Jeffrey and Fernando and the entire Maxwell Ford dealership. It is certainly no wonder why they are the best and why I rated them 5's all the way! Sincerely Dennis L. Yoakum More
by ihoppy
Employees Worked With
Jeffrey Lynch & Fernando Duran
June 25, 2013
I took my 2012 Ford Focus in to get the Works, an oil change with tire rotation. During my visit, my vehicle was damaged. This was hidden from me with a friendly car wash, even though I had turned down t change with tire rotation. During my visit, my vehicle was damaged. This was hidden from me with a friendly car wash, even though I had turned down the car wash. I spoke to the service manager who said he would look at security camera footage, but now will not answer or return my calls. BAD BUSINESS. The shady service desk person was in a happy hurry to get me out in my car and pretending to do me a favor and the service manager was unhelpful. Don't take your vehicle here! More
by RobMathes
Employees Worked With
Service Manager
May 29, 2013
I had bad credit and didn't think anyone would ever consider giving me a car. Not only was Jeff helpful and understanding, I was able to get a 2012 Ford Focus Hatchback for an awesome price. He also fi consider giving me a car. Not only was Jeff helpful and understanding, I was able to get a 2012 Ford Focus Hatchback for an awesome price. He also financed it for me and helped me find decent insurance. More
by jskottegard
Employees Worked With
Jeff Lynch
May 20, 2013
My wife purchase a used 2011 toyota tacoma with only 18,000 miles on it. We were in the process of purchasing a 2010 tacoma from another dealership but ended up buying the 2011. Jeff Lynch was very help 18,000 miles on it. We were in the process of purchasing a 2010 tacoma from another dealership but ended up buying the 2011. Jeff Lynch was very helpful and respectful. He thought I was purchasing the vehicle but when he realized it was my wifes purchase he apologize for being disrespectful for not talking to her. Thought that was very good. Anyway, overall the purchase went very well and payments fell in the range I/we were comfortable with. THANKS MAXWELL FORD!! and Jeff Lynch! More
by jimi78664
Employees Worked With
Jeff Lynch
May 12, 2013
We are very happy with our used Suburban and with our buying experience. Everyone at the dealership was so pleasant and helpful...especially our salesperson, Jeff Lynch and Ed, who helped us with financ buying experience. Everyone at the dealership was so pleasant and helpful...especially our salesperson, Jeff Lynch and Ed, who helped us with financing.We could not have asked for more. More
by dpwade
Employees Worked With
Jeff Lynch
May 11, 2013
I dropped in on a Friday, early afternoon to explore the possibility of trading my 2011 Taures for a 2012 Wrangler that they had. I immediately explained that I was short on time. I Provieded the salesman possibility of trading my 2011 Taures for a 2012 Wrangler that they had. I immediately explained that I was short on time. I Provieded the salesman Collin Farmer with my maximum budget and asked that they appraise my trade in. They took my keys, and kept them until roughly 7pm when I demanded that they give them back to me. As they continually shoved numbers in front of me that were far above my maximum budget, I continually thanked Collin for his time and explained that I needed to be somewhere. he kept asking me to give them a shot. Eventually, the manager, Scott Robinson agreed to my budget numbers. They congratulated me on my purchase, and had me sign under the numbers to agree that we had a deal. Several hours later, I was FINALLY invited to finance to sight the paperwork. I was completely shocked when the finance manager laid out a completely different deal than we had ageed upon. Monthly payments were almost 10% higher! I stood up and asked him if they were going to honor the deal that they had agreed to or not. He asked to explain. I told him it was a simple yes or no answer. His answer was no. Apparently they had added too much to the Jeeps sales price for the bank to accept. 1. This process should have been far more expedient. I'm fine that they could make a deal that I was comfortable with and I explained that as I tried to leave no less than five times. To keep me for almost 5 hours and cause me to miss an appointment, all for nothing, is inexcusable. 2. They did not, in my case honor the numbers that Scott Robinson proposed and had me agree to with my signature. Perhaps this was an anomaly, but it was for me a terrible experience. I feel that I was clearly deceived into staying there. Every time I tried to leave, they told me what they had to to keep me there only to completely change the terms after almost 5 hours. VERY DECEPTIVE. If you can't do a mutually agreeable transaction, be honest and let the customer know. More
by Shills
Employees Worked With
Collin Farmer, Scott Robinson
May 08, 2013
My husband and I bought a truck from Maxwell Ford in June 2012. We were so pleased with Matt’ Mauer’s service that we went back to them on April 5, 2013. I had made it a point to get pre-approved prior to go 2012. We were so pleased with Matt’ Mauer’s service that we went back to them on April 5, 2013. I had made it a point to get pre-approved prior to going to the dealership but when we got there, Matt said that I wasn’t really “pre-approved” through my bank and that I needed to fill out another application. I told him that yes I was and he said that the finance manager said I wasn’t approved for the amount of my car. It was a Friday evening so I couldn’t call my bank. Earlier in the day, my bank had asked that I ask the dealership to send over a purchase order and they wouldn’t do it because they said we would take care of all the paperwork when I got there. I argued with them about me being pre-approved and they said I was wrong. The finance manager even came out and talked to me. Then they said to put my husband on the loan and my husband refused and said to forget the whole thing we were leaving. Then all of a sudden the finance manager comes back and says that the bank manager called and said to make an exception for me! Who me? Who am I to make an exception for?! I ended up getting my car, and have called up there numerous times for my plates and keypad entry code. No one has answers and my salesman from what Brenda told me quit. He took vacation and then quit the next Monday. What the heck is going on over there? I strongly recommend you stay away from this place and take your business elsewhere! Our first experience was good and you’d think they would want to keep our business since we were buying another car there, but instead they chose to be snakes and be sneaky. I honestly think our salesman felt bad for what they were doing to us and wanted no part in it. Now I am left with them running my credit A LOT of times, no license plates (yet), no keypad entry code and a very bad taste in my mouth from these people. Oh yeah, the CEO, Bill Scott’s name is on the survey they send afterwards. I filled out the survey and emailed the CEO. No response. I guess he enjoys running a dealership that is based on lies, deception, deceitfulness, manipulation, dishonesty, but especially a disservice to anyone who comes near them. Such horrible customer service! STAY AWAY FROM THEM! Unless of course you like being disappointed, scammed, misled, and lied to. More
by jaybel
Employees Worked With
Matt Mauer, David, and Ed
May 02, 2013
Sergey was very good to work with as I purchased a new F150 truck for my job. I really appreciated how we got down to a fair price almost immediately. Car buying is often a bad experience but purchasing F150 truck for my job. I really appreciated how we got down to a fair price almost immediately. Car buying is often a bad experience but purchasing from Maxwell and dealing with Sergey was very easy and enfoyable. More
by dsnodgrass
Employees Worked With
Sergey Vasylkov
