Maxwell Ford

Jeff Lynch was a great listener and understood why we were there and what we were looking for in a used car. He was willing to work with us on the price and made the deal feel very relaxed. Jeff was pr were there and what we were looking for in a used car. He was willing to work with us on the price and made the deal feel very relaxed. Jeff was professional and did not push us into a used car. He communicated with us very well throughout the sales process and then all the paperwork. We bought a 2008 Subaru. Shoppers should not go to a dealer until they know competitive used auto prices and then be patient and take advantage of "Internet prices". I'll go back and see if Jeff can help us when we need another car. More

Jemma was great to work with, very prompt & very courtesy. When she didn’t hear from me for a while she made contact but without pressure or strong arm tactics. She had things ready when pr courtesy. When she didn’t hear from me for a while she made contact but without pressure or strong arm tactics. She had things ready when promised, went over all the details and left me smiling as I drove away in my new truck. She further made a follow up call to make sure all was well and I was satisfied. She is A-1 !!!! What more could I ask for? I will go back again! More

Just purchased a new F150 at Maxwell using their internet quote service. I had done a lot of research up front, new what I wanted and had a good idea of what price I was willing to pay. I contacted ove quote service. I had done a lot of research up front, new what I wanted and had a good idea of what price I was willing to pay. I contacted over 7 dealers and Jemma at Maxwell was the only one who took a look at what I wanted, found me the truck I wanted and gave me a good price straight up. At the dealership, no surprises or strong arm tactics from the sales manager or finance department just a smooth transaction with most of the time spent with Jemma educating me on all the features of my new vehicle. I was really impressed with how smoothly the whole transaction went and walked away with what everybody wants,an honest deal that is a 'win-win'. Great experience at Maxwell. Stellar performance by Jemma and the entire Maxwell crew. More

Jeff did a great job of connecting, relating and closing on the deal. He was very accessible and went above and beyond to make us feel confident that we were getting the best deal on our 2010 Ford Flex pos on the deal. He was very accessible and went above and beyond to make us feel confident that we were getting the best deal on our 2010 Ford Flex possible. He was very informed and went out of his way to stay late (after closing) to close the deal- since we had drove in from out of town. He was not in the least pushy, as we found most salesmen to be, and really let the deal speak for itself. We left the dealership that night feeling very confident, with no doubts in our mind, that we made the best decision in purchasing from Jeff Lynch at Maxwell Ford in Austin. More

Service Dept needs serious help. Maybe ONE mechanic who knows what he/she is doing. A lot less B.S.'ing would be nice, they have an answer for everything they screw up, putting it back on the customer. T knows what he/she is doing. A lot less B.S.'ing would be nice, they have an answer for everything they screw up, putting it back on the customer. Took my truck back 4 times already, missing work and two weeks without my truck. They've installed parts I didn't need and when I point that out, they tell me I did need them. They put the wrong parts and tell me to bring it back, and they'll "put the correct parts on at no cost to you." Gee thanks! Friggin' joke. More

Issue #1 On 10/2009 I brought my Mustang in for an oil Issue #1 On 10/2009 I brought my Mustang in for an oil change and was told I had an oil leak in my rear main seal. I was never given a quote to fix t Issue #1 On 10/2009 I brought my Mustang in for an oil change and was told I had an oil leak in my rear main seal. I was never given a quote to fix this issue, and it took me several times calling the dealership to finally find out how much it would be to fix the rear main seal. Now after that time I did start to notice a small puddle under my car from time to time, I was told this was a very bad leak and being an oil leak I was checking my oil every day. I never saw a change in the level and it seemed to be holding its oil. Issue #2 On 03/2010 I brought my Mustang back into the shop for its next oil change and asked the gentleman how long it would take to get my oil changed and if when it is up on the lift if they could show me this rear main seal leak. I was told it would only be 20-30 minutes to change the oil and they would call me when they were done so I could look at this leak. An hour and a half went by and my car was still not ready and when I finally asked when my car would be ready to be looked at, they took me out to the shop at that time to look at it. Now there was fluid by the rear main seal and when I touched it I noticed it was transmission fluid not oil. When I went to check out and noticed the price of the oil change was really low, I asked what oil they used they said all climate oil. This really upset me because the notes when they changed the oil stated full synthetic, and that is what I have been using in my Mustang. The dealership did offer to put the correct oil in my car, but I did not have anymore time to waste at the dealership, I had to get back to work. Later that night I purchased oil and an oil filter and changed the oil myself back to full synthetic, and I dropped the transmission pan cleaned off the transmission gasket (as they are reusable) and changed the transmission filter and to this day I have not had a leak in my Mustang. Issue #3 On 10/2010 I took my Explorer to Maxwell Collision Center in the Maxwell dealership because my Explorer had been rear ended. I was dealing with Sue Rodriguez, who I must say was such a pleasure to work with, and made my experience with the collision center the best I have ever had. I asked Sue to please take my Explorer to the service department to have the oil changed that I had a free one with my Ford Loyalty card. I know the oil change was completed, but I was unsure if they did the multi-point inspection. After taking possession of my Explorer on 11/12/2010 and driving it less than 100 miles on 11/20/2010 at 5:45 pm I noticed when I was driving when I hit the breaks it was pulling to the right and I started to hear noise coming from the front driver tire. I purchased new break pads and replaced them the next morning to find the front driver inside break pad was metal to metal (attached picture of the pads) and the other front pads were worn down so low that they were almost metal to metal. When I received my Explorer I never got a copy of the oil change bill or the multi point inspection. This really scares me because I could have really messed up my break system causing me hundreds of dollars out of pocket, or even worse getting into an accident, and not just an accident but an accident that could have caused a fatality, due to Maxwell Ford’s negligence. On 11/22/2010 @ 9:20 am I called the dealership to ask them to please fax me a copy of the multi-point inspection, as well as the service invoice. Upon reviewing the multi-point inspection I found that they did know about the break pads and no one from the dealership informed me of the bad state they were in. Further review of the multi –point inspection I found as well they marked my Steering, steering linkage, and ball joins required immediate attention. This again is another issue I was not informed on. After reading the multi-point inspection I called Maxwell Ford collision center and spoke with Sue Rodriguez and asked her if she ever received a copy of the multi-point inspection or if they informed her of the bad condition of my breaks, or steering, steering linkage, and ball joints. Sue had informed me no one from service told her of the issues with my truck, and if they would have she would have called me right away. I called and spoke with Kyle in the service department and I was told he was a new service manager for Maxwell Ford and informed him of all my concerns as listed above. As I was speaking with Kyle I must say I did not feel he addressed this issue with the urgency that it needed and to be honest to me it felt like he did not care about my concerns at all. Kyle did listen to me, but when I was speaking with Sue it seemed like she was more upset that I was put back into my Explorer and no one from the service department told her of the issues with my Explorer. At this point Kyle took my contact information and told me he would have Jim Ramsey call me back and slammed the phone down. I have yet to hear from Jim Ramsey!!! More

on May 20 an accident happened with my Escape at Maxwell Ford. Anna Barrera explained what happened and also that Maxwell would take care of the damage. I have dealt with Maxwell for years and knew they wo Ford. Anna Barrera explained what happened and also that Maxwell would take care of the damage. I have dealt with Maxwell for years and knew they would do what they said they would do. Not only are they repairing my car, but they gave me car to drive. We have purchased three cars from Maxwell and will go there when I am ready for another car. I have had excellent customer service from Sue Muller and Anna Barrera. In fact Anna was there when I purchased my Escape.You cannot go wrong dealing with maxwell. More

This was the best experience I have ever had buying a car. Jeff Lynch my sales person was awesome. He made the buying transaction very smooth and comfortable for me. He was very patient and honest, and car. Jeff Lynch my sales person was awesome. He made the buying transaction very smooth and comfortable for me. He was very patient and honest, and I really appreciated his experience. Thanks Jeff!! More