Maxwell Ford

I had been working with Chris Saumers Internet Mgr online/phone for about two weeks in search of a 2014 Mustang. They finally had one that I was interested in. I had spoke to Chris Saumer in early mo online/phone for about two weeks in search of a 2014 Mustang. They finally had one that I was interested in. I had spoke to Chris Saumer in early morning and again in the afternoon letting him know I was going to be traveling up there from San Antonio. When I finally arrived there @ the dealer about 5 oclk. The front desk paged him multiple times for me, after waiting for about 10 mins they finally told me he was on a test drive. I was given another Sales rep (Zach) who was going to assist me in place of Chris Saumers and that Chris had given him all my info on what vehicle I was there to see. Well not the case, the guy tried to help, but not really having a clue much less as to what car i was there to see he even asked if I had the stock number to the car, really!! I mean come on, I told him i knew year/make/model/color/msrp. So we go on a hunt for the car, well no luck!! We then go back inside and I waited again, he tells me he's having no luck locating the car and then tells me its probably been sold!!! Then he goes and asks another worker and then takes off, not really saying anything to me. I waited for just a few more minutes trying to stay optimistic and calm thinking that he's wrong and the car has not been sold and I just didn't spend over an hour traveling up here for nothing!! So I finally said the xxxx with this and i just left thinking you know these guys in particular CHRIS SAUMERS doesnt deserve my business/money or time!! I only choose to look at this dealer because it was a one of the dealers of USAA certified buyers program. Now I understand why they have such a bad score on just about every rating site out there. Go try another Ford Dealer in Austin before this one. More

Time for the 60,000 mile service. Called for an appointment and ended up taking it in same day. Received the serviced car back ahead of expectation. The service representative -Tim - was professi appointment and ended up taking it in same day. Received the serviced car back ahead of expectation. The service representative -Tim - was professional. I ended up getting the service done sooner, faster than expected, costing less than estimated, Recommended. More

Best truck buying experience I have ever had! The entire staff was friendly and helpful. Stacy Johnson is the best sales professional at Maxwell Ford see her today! staff was friendly and helpful. Stacy Johnson is the best sales professional at Maxwell Ford see her today! More

Excellent Sale person, not pushy, but very helpful. New Car Sales Manager was great and ensured that there were no problems even after the purchase. Car Sales Manager was great and ensured that there were no problems even after the purchase. More

Often when I go to buy a vehichle I am always a little aprehensive bucause I always feel like I am in a shark's tank. Maxwell Ford in this case went the extra mile by giving me a ride to the dealership. aprehensive bucause I always feel like I am in a shark's tank. Maxwell Ford in this case went the extra mile by giving me a ride to the dealership. Mr. Lynch was a very pleasant and honest person in my opinion. It is the aftermath (closing the deal) that always makes me a little up tight and I admit I was, however, after a few moments with Mr. Duran, the Business Mgr., I began to realize they did have my best interest in mind. I am 64 and in all of my years of buying vehicles, this was by far the most relaxing and pleasurable auto buying experence I have ever encountered. I left feeling exceptionally good and I still do to this day. My hat is off to Jeffrey and Fernando and the entire Maxwell Ford dealership. It is certainly no wonder why they are the best and why I rated them 5's all the way! Sincerely Dennis L. Yoakum More

I took my 2012 Ford Focus in to get the Works, an oil change with tire rotation. During my visit, my vehicle was damaged. This was hidden from me with a friendly car wash, even though I had turned down t change with tire rotation. During my visit, my vehicle was damaged. This was hidden from me with a friendly car wash, even though I had turned down the car wash. I spoke to the service manager who said he would look at security camera footage, but now will not answer or return my calls. BAD BUSINESS. The shady service desk person was in a happy hurry to get me out in my car and pretending to do me a favor and the service manager was unhelpful. Don't take your vehicle here! More

I had bad credit and didn't think anyone would ever consider giving me a car. Not only was Jeff helpful and understanding, I was able to get a 2012 Ford Focus Hatchback for an awesome price. He also fi consider giving me a car. Not only was Jeff helpful and understanding, I was able to get a 2012 Ford Focus Hatchback for an awesome price. He also financed it for me and helped me find decent insurance. More

My wife purchase a used 2011 toyota tacoma with only 18,000 miles on it. We were in the process of purchasing a 2010 tacoma from another dealership but ended up buying the 2011. Jeff Lynch was very help 18,000 miles on it. We were in the process of purchasing a 2010 tacoma from another dealership but ended up buying the 2011. Jeff Lynch was very helpful and respectful. He thought I was purchasing the vehicle but when he realized it was my wifes purchase he apologize for being disrespectful for not talking to her. Thought that was very good. Anyway, overall the purchase went very well and payments fell in the range I/we were comfortable with. THANKS MAXWELL FORD!! and Jeff Lynch! More

We are very happy with our used Suburban and with our buying experience. Everyone at the dealership was so pleasant and helpful...especially our salesperson, Jeff Lynch and Ed, who helped us with financ buying experience. Everyone at the dealership was so pleasant and helpful...especially our salesperson, Jeff Lynch and Ed, who helped us with financing.We could not have asked for more. More