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Maxwell Ford

Austin, TX

Overview
Reviews
Vehicles
4.7
2,097 Reviews
Call Dealership (512) 916-2696
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5000 IH-35 S

Austin, TX

78745

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Showing 2,097 reviews

March 29, 2025

Megan was my advisor and she was quick and efficient and keep me informed on the whole process and time frame of everything and highly recommend her! More

by TNH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan C.
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Mar 31, 2025 -

Maxwell Ford responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 29, 2025

The service I received this morning was exceptional. From checking in to checking out was a very pleasant experience, More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynne
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Mar 31, 2025 -

Maxwell Ford responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 29, 2025

Bought my 2021 Ford Expedition new at Maxwell when the vast majority of Ford dealers in the area had zero selection and were insanely price gouging. Maxwell had exactly what I wanted - plus! And no price More

by Neil S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynne Thurmond
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Mar 30, 2025 -

Maxwell Ford responded

Hello Neil, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 29, 2025

Did what they said, kept me informed throughout. Great service. Service track Cindy was the best More

by Dpaulsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Beltran, Greg Kimball
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Mar 31, 2025 -

Maxwell Ford responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 28, 2025

TRASH! !!!!!! John Sullivan is a criminal. Those under his direction lie at his behest. Find another dealer, these guys will screw you. They have parts chang More

by kennethholowka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Sullivan
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Apr 01, 2025 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please reach out using the information provided below—I’d like the opportunity to learn more about your experience and work toward a resolution. I look forward to speaking with you. Jim May Service Director jmay@maxwellford.com

March 28, 2025

Service department is excellent. Keep me informed, no surprises, very courteous .Would highly recommend them. More

by Mark Kline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Evans
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Mar 29, 2025 -

Maxwell Ford responded

Hi Mark, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!

March 28, 2025

Ser vice is fan tas tic. Jo hn in the ser vice dep art ment More

by stevehayes67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Mar 29, 2025 -

Maxwell Ford responded

HI, thank you for your kind review; we are happy to pass along your comments to John here at Maxwell Ford! We are always more than happy to assist you if anything else comes up. Take care!

March 27, 2025

Had my 10K service done on my F-150 Lightning, and Megan was an absolute pleasure to work with More

by Christopher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Christensen
Report | Print
Mar 29, 2025 -

Maxwell Ford responded

Hi Christopher, thank you for your kind review; we are happy to pass along your comments to Megan here at Maxwell Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

March 27, 2025

Excellent customer service from JR Marquez! He communicates well and kept me up to date on my service appt. More

by Dawithrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Marquez
Report | Print
Mar 28, 2025 -

Maxwell Ford responded

Hi, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 27, 2025

Jackie is a great service advisor! She’s extremely helpful. The service department waiting are a is always clean and comfortable. More

by littlealisha80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie
Report | Print
Mar 28, 2025 -

Maxwell Ford responded

Hi, we're happy to hear you had such a positive experience with Jackie! Feel free to reach out to us if you need anything. Have a wonderful day.

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