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Maxwell Ford

Austin, TX

Overview
Reviews
Vehicles
4.7
1,973 Reviews
Call Dealership (512) 916-2696
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5000 IH-35 S

Austin, TX

78745

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Showing 1,973 reviews

December 02, 2024

Always solid service and easy place to hang while you wait for your car or truck. More

by swmarshall10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kameron Chenier, Greg Kimball, Steve Cargo
Report | Print
December 01, 2024

Megan C. was great. Completely on top of everything. Very fast and efficient. 5 stars! More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Christensen.
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Dec 03, 2024 -

Maxwell Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

November 29, 2024

Megan showed me a great deal of personal attention and was on top of everything. Top-notch approach that I really appreciate. More

by Gregg Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Report | Print
Dec 01, 2024 -

Maxwell Ford responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 28, 2024

Megan was great,! ! She took care of both of my trucks today. She was very helpful and had great communication. More

by Jc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Report | Print
Nov 29, 2024 -

Maxwell Ford responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 26, 2024

I have consistently had great experiences both with sales and service at Maxwell Ford. Staff are kind, fair, knowledgeable and helpful in all departments. More

by DMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan, Greg Kimball, Steve Cargo
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Nov 28, 2024 -

Maxwell Ford responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 25, 2024

Awesome customer service, super friendly and in/out very quick. Definitely recommend.waiting room is nice and clean More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Report | Print
Nov 28, 2024 -

Maxwell Ford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 25, 2024

"An Extremely Frustrating Purchase Experience with Unreliable Vehicle and many Ongoing Issues Since Day One." More

by Ornelas
Recommend Dealer
No
Employees Worked With
Greg Kimball
Report | Print
Nov 25, 2024 -

Ornelas responded

I am writing to express my frustration and disappointment regarding the 2014 Lincoln we purchased from your dealership on March 2, 2024, for my son, who is preparing for college. Since the purchase, we have faced multiple issues with the vehicle that have required unexpected repairs and additional expenses. Shortly after taking delivery, the check engine light turned on, and the air conditioning stopped working. Pressing the brakes caused the vehicle to shake, necessitating additional service. We were also informed of issues with the turbo and a major oil leak, which required us to pay an additional $250 deductible. Furthermore, we were not initially made aware that the water pump needed replacement. Currently, the air conditioning and front sensor are still nonfunctional. We recently had the turbo repaired, only for the motor to fail shortly afterward. Now, we are being told that we must pay an additional $5,000 out-of-pocket, as the extended warranty only partially covers this issue. This has been an incredibly frustrating experience, especially as loyal customers who have previously purchased multiple vehicles from your dealership without encountering such problems. This car has been with us for only seven months, and from day one, it has required attention due to issues that should not be present in a recent purchase. I respectfully request that you address these ongoing issues promptly. We expect that the necessary steps will be taken to ensure this vehicle is reliable and safe for my son to drive.

November 25, 2024

Went in for a brake fluid exchange. They took care of me fast! Great service! More

by ernest-rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Evans *****
Report | Print
Nov 28, 2024 -

Maxwell Ford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 25, 2024

Easy to work with and friendly service agents. My car was in and out in no time! More

by William Byus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle, Services Agent
Report | Print
Nov 28, 2024 -

Maxwell Ford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 23, 2024

Shaff is an excellent service advisor very tentative and informative. He was detailed oriented while explaining service options available to me. More

by vance.edgar8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaff
Report | Print
Nov 25, 2024 -

Maxwell Ford responded

Hi, thanks for your praise and kind comments about Shaff. Please don't hesitate to reach out to us if there's anything more we can do!

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