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Maxwell Ford

Austin, TX

4.7
2,132 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 2,132 reviews

July 02, 2025

Pretty easy to work with, Josh was a tremendous help. Love my new car very much More

by Tom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh, Greg Kimball
Jul 04, 2025 -

Maxwell Ford responded

Hi Tom, thank you for your kind review; we are happy to pass along your comments to Josh here at Maxwell Ford! We are always more than happy to assist you if anything else comes up. Take care!

July 01, 2025

Servicing took my appointment at the last minute towards the end of the day. They took care of my vehicle quickly, and they were very nice about it. Professional staff. I would definitely recommend. More

by Aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach, Greg Kimball
Jul 06, 2025 -

Maxwell Ford responded

Hello Aaron, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Thanks for the recommendation, and have an amazing day!

July 01, 2025

The dealership is supposed to know the customer. Quote came out really high and I needed to press for them to recheck my Fordpass and my contract. It was Almost a 300 difference. Way too much More

by aarcos7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Jul 02, 2025 -

Maxwell Ford responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at (jsullivan@Group1Auto.com) so we can work toward a resolution.  John Sullivan, Service Manager Maxwell Ford - jsullivan@Group1Auto.com

July 01, 2025

Set up was easy work performed timely shuttle service was awesome. Lynne was thorough and extremely informative. 5 stars all the way. More

by Axlrod813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Jul 02, 2025 -

Maxwell Ford responded

Hello, we're happy you found our staff Lynne to be so supportive during your experience here at Maxwell Ford. We are always more than happy to assist you if anything else comes up. Take care!

June 30, 2025

Maxwell Ford always does an excellent job of isolating the situation and giving you options and prices for the repair. More

by jalos714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can not remember her name
Jul 02, 2025 -

Maxwell Ford responded

Hi, our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 30, 2025

Maxwell Ford sold me a car they didn't have the title to. I paid cash 133 days ago, and they have not provided me with permanent plates yet. Last time I heard from them, they said they would have to apply fo More

by jason.hobbs
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Greg Kimball
Jul 02, 2025 -

Maxwell Ford responded

Jason, Our title office has been working on this title issue as you know for a couple of months now. The customer that traded the vehicle to us was the registered owner but did not have the title in hand which started all of this. We were given some bad information from the customer on how we could apply for a duplicate title. Very long story short our title clerk found out that we need to get the duplicate title from MA DMV. We will no longer need a bonded title. MA DMV is telling us that that it will take about 2 weeks to get the title from them- email correspondence is below. I know this has been very frustrating for you and us. The good news is that it looks like we finally have a solution. We will be in contact as soon as we have everything needed to complete the registration. Greg Kimball, General Manager Maxwell Ford - GKimball@Group1Auto.com

June 29, 2025

This was my first time visiting Maxwell Ford with our new-used truck. They did a very thorough job inspecting it and sent me a video pointing out what work needs to be done & where. They changed the oil More

by tortes-repay-2p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew “Buzz” Buzzerd, Greg Kimball
Jul 01, 2025 -

Maxwell Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 28, 2025

knowledgeable service advisor explains everything very well mechanical technicians take your step-by-step what they recommend should be done to the vehicle what I really like is how they show you on video More

by John Sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Buzzerd
Jun 30, 2025 -

Maxwell Ford responded

Hi John, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 28, 2025

Megan was excellent. Service was quick and easy. I brought my car in for a flat tire, and they fixed it within a few hours. More

by giocampagna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan , Greg Kimball
Jun 30, 2025 -

Maxwell Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Please don't hesitate to reach out if there's anything additional we can do for you.

June 27, 2025

Meagan #2 always goes out of her way to help me and to get my truck back as quickly as possible More

by Coachdp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meagan #2
Jun 28, 2025 -

Maxwell Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

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