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Maxwell Ford

Austin, TX

4.7
1,974 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 1,974 reviews

October 25, 2024

This is my second visit and I am very disappointed in the service. Communication was difficult. I feel as though I was overcharged for a part replacement and that it took too long to diagnose and replace the More

by scontra788
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service rep
Nov 01, 2024 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at jsullivan@maxwellford.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. John Sullivan Service Manager

October 25, 2024

I was able to get an appointment to service my car in one day. With Hyundai it took almost 2 months. Professional and quick More

by carlos-baca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Oct 27, 2024 -

Maxwell Ford responded

Hello Carlos, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 24, 2024

Meagan was really great and helpful. She displayed kindness, attentiveness, and was so easy to talk to and very knowledgable. More

by Jimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Moore (short brunette)
Oct 26, 2024 -

Maxwell Ford responded

Hi Jimmy, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Please don't hesitate to reach out if there's anything additional we can do for you.

October 24, 2024

Jackie Wiiora was my service advisor at Maxwell Ford. She is awesome and helped me and brought by ford truck from dead to live. She provided me the best customer care so I recommend and highly rate her e More

by Frank Siddiqui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Viora.
Oct 26, 2024 -

Maxwell Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. We are always more than happy to assist you if anything else comes up. Take care!

October 23, 2024

Eric and Fernando are awesome, will come back for them and their service alone. They helped me get into a truck and made sure I had a good apr as I was walking out the door over a sales manager who wan More

by dawson.barlow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Cargo
Oct 25, 2024 -

Maxwell Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 23, 2024

Friendly staff, made communication easy, kept me up to date with the service on my truck, no complaints. More

by trelee1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaff Sheikh
Oct 25, 2024 -

Maxwell Ford responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 23, 2024

Appointment for oil change was quick and complete. Service assistant was thorough and helpful, thanks More

by pternes28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Oct 25, 2024 -

Maxwell Ford responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 23, 2024

Good appointment availability and easy scheduling. Work was done quickly and for a good price. More

by jtlackey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Sommerville
Oct 25, 2024 -

Maxwell Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

October 23, 2024

Just bought a used truck from here. Did my browsing from the website that was very user friendly. My salesmen Eddie and Tylor were very helpful and friendly. They took the time to show More

by Thundar032
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Tylor Fernando , Greg Kimball, Steve Cargo
Oct 25, 2024 -

Maxwell Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 22, 2024

Had a great experience! This was my second visit for my oil change and Shaff helped me out and informed me well on other services he recommended! 10/10 More

by lilahharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
shaff
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