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Maxwell Ford

Austin, TX

Overview
Reviews
Vehicles
4.7
1,340 Reviews
Call Dealership (512) 916-2696
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5000 IH-35 S

Austin, TX

78745

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Showing 1,340 reviews

November 01, 2023

Did my job quickly and well. They kept me well informed during the entire process. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan , Greg Kimball, Steve Cargo
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Nov 03, 2023 -

Maxwell Ford responded

We are thrilled to hear that you had a quick and well experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
October 31, 2023

I have always received prompt accurate and courteous service from Maxwell Ford. The are transparent when reviewing and recommending service. More

by alindig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milo Padilla
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Nov 02, 2023 -

Maxwell Ford responded

It's great to hear that you have consistently received prompt, accurate, and courteous service from Maxwell Ford. Transparency in reviewing and recommending service is an important aspect of building trust with customers. Your positive feedback is much appreciated!

Helpful
October 30, 2023

Nick is. my second sales rep i have delt with at Maxwell and is always keeping me informed about transit invort thatnis crutial to keeping my company on the ro More

by jason
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Pohl 5 stars....i dont know the other people
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Nov 04, 2023 -

Maxwell Ford responded

It's fantastic to hear that you had a great experience and that Nick provided informative assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
October 30, 2023

Service Representative Jacob Ebanks is super responsive to my messages and questions. Way to go. More

by gino_bui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ebanks
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Nov 01, 2023 -

Maxwell Ford responded

It's great to hear that Jacob, the service representative, is super responsive to your messages and questions. Responsive and helpful service representatives can make a significant difference in your overall experience. Way to go, indeed!

Helpful
October 28, 2023

I was traveling (4000 mile trip) and had my “wrench light” come on and my truck definitely wasn’t driving right. I called all the dealers in my path of travel with no luck of being seen until I called More

by maierweiner@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Report | Print
Nov 06, 2023 -

Maxwell Ford responded

It's great to hear that Maxwell Ford provided you with such excellent and efficient service when you were in a challenging situation during your 4000-mile trip. Dealing with unexpected vehicle issues on a long journey can be quite stressful, but the fact that we were able to see your truck promptly and prioritize it due to your travel circumstances is highly commendable. Thank you for sharing your positive experience with Maxwell Ford, and we hope the rest of your trip went smoothly after our quick and effective assistance.

Helpful
October 27, 2023

Very quick pleasant service. In and out oil change and inspection in an hour, no appointment More

by Damon.Haywood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky
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Oct 31, 2023 -

Maxwell Ford responded

It's great to hear that you received very quick and pleasant service, including an in-and-out oil change and inspection in just an hour, even without an appointment. Efficient and convenient service is important for customers. Your feedback is appreciated!

Helpful
October 27, 2023

Megan Moore was super knowledgeable about the services that needed to be complete on my truck. All services were complete and the truck is driving like new! More

by Kelly A Coad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Moore, Greg Kimball, Steve Cargo
Report | Print
Nov 02, 2023 -

Maxwell Ford responded

It's great to hear that Megan was super knowledgeable about the services needed for your truck and that all the required services were completed, resulting in your truck driving like new. A knowledgeable service advisor can make a significant difference in the quality of service provided. Your positive feedback is much appreciated!

Helpful
October 27, 2023

I had some small maintenance done on the car and they did it in the time frame that they said they would so I’m very happy. More

by SOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Report | Print
Nov 02, 2023 -

Maxwell Ford responded

We are thrilled to hear that you had a prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
October 26, 2023

Megan was a great representative and explained all the added services very well. I would recommend Maxwell Ford for family and friends. More

by bhoux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Moore
Report | Print
Nov 01, 2023 -

Maxwell Ford responded

Having a great representative like Megan who effectively explains added services is valuable. Thank you for recommending Maxwell Ford to family and friends based on your positive experience.

Helpful
October 24, 2023

Great service coordinators, get your car in and out quickly, no matter how busy they are More

by Dukeman0352000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie
Report | Print
Oct 31, 2023 -

Maxwell Ford responded

We are glad to hear that the service coordinators are great and work efficiently to get your car in and out, even during busy times. Efficient and timely service is important for customer satisfaction. Your feedback is valued!

Helpful
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