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Maxwell Ford

Austin, TX

Overview
Reviews
Vehicles
4.7
1,346 Reviews
Call Dealership (512) 916-2696
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5000 IH-35 S

Austin, TX

78745

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Showing 1,346 reviews

October 22, 2023

Eddie provided phenomenal customer service! He has great product knowledge, and does not pressure you to buy. I can confidently say Eddie is a genuine person and a top tier salesman. Highly rec More

by Andre Edwards
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie
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Oct 24, 2023 -

Maxwell Ford responded

It's wonderful to hear that Eddie provided you with phenomenal customer service. Having a salesperson with great product knowledge and a non-pressuring approach can make the car-buying experience more comfortable and enjoyable. Thank you for sharing your positive feedback, and your recommendation is much appreciated. Congratulations on your new vehicle!

Helpful
October 20, 2023

John was great with my needs in the service department and with the recall my bronco had More

by gonzalogutierrez87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Oct 24, 2023 -

Maxwell Ford responded

It's wonderful to hear that John in the service department was great in addressing your needs, especially with the recall your Bronco had. Attentive and effective service is crucial in such situations, and it's great to know that you had a positive experience. We appreciate your business. We look forward to assisting you in the future.

Helpful
October 20, 2023

Muy buen servicio estubieron. Atentos de lo que estaba pasando pusieron las parte que nesesitaba More

by armandocmaldonado78542
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
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Oct 24, 2023 -

Maxwell Ford responded

Es fantástico saber que el servicio que recibió fue muy bueno y que el personal estuvo atento a sus necesidades y se aseguró de que se instalaran las piezas necesarias. Cuando un equipo de servicio está atento y se ocupa de lo que se requiere, la experiencia es positiva. Gracias por su negocio y esperamos poder servirle nuevamente en el futuro.

Helpful
October 19, 2023

Excellent service Megan Moore is the service agent I have ever been associated with. I am now a customer for life. More

by Rkc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Moore
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Oct 20, 2023 -

Maxwell Ford responded

Having an excellent service experience with a dedicated service agent like Megan can certainly make you a loyal and satisfied customer. Enjoy your well-maintained vehicle, and thank you for your continued support!

Helpful
October 19, 2023

Awesome service Quick turnaround Great prices Highly recommend They know good service and I will surely return. More

by varun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
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Oct 21, 2023 -

Maxwell Ford responded

It's great to hear that you had an awesome service experience with a quick turnaround and great prices and that you highly recommend Maxwell Ford. It's clear that we have left a positive impression on you, and we appreciate your continued business and recommendation.

Helpful
October 19, 2023

They go above and beyond every single time. The work and service are always exceptional. More

by natemhopkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Aguilar, Greg Kimball, Steve Cargo
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Oct 20, 2023 -

Maxwell Ford responded

It's great to hear that you've consistently had exceptional service at Maxwell Ford and that we went above and beyond for you. Such dedication to customer satisfaction is truly commendable. Your satisfaction is our top priority!

Helpful
October 19, 2023

Helped fix my issue with upper oil pan seal through warranty. no major headaches but wish they had more of an emphasis on communication with customer. I get it, sometimes there is no update but since I More

by tmm.mathews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Oct 24, 2023 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at jsullivan@maxwellford.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. John Sullivan

Helpful
October 18, 2023

I had a bad experience this time, because they made a scratch on the glass of my car. More

by Freddy Chavez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Sommarville
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Helpful
October 17, 2023

Leo and the service team are great, the buying experience was not which is why I said I wouldn’t recommend the dealership. More

by alexa santiago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leo 5 Stars!!
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Helpful
October 15, 2023

Scheduled oil change and tire rotation completed quickly and at reasonable cost. Megan and team are the best! More

by danielmhodges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Moore and John Sullivan
Report | Print
Oct 17, 2023 -

Maxwell Ford responded

We're delighted to hear that your scheduled oil change and tire rotation were completed quickly and at a reasonable cost. Megan and her team's dedication to providing the best service is greatly appreciated. Thank you for choosing us, and we look forward to serving you again!

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