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Maxwell Ford

Austin, TX

4.7
1,976 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 1,976 reviews

October 15, 2024

They flushed my transmission fluid and two days later my transmission won’t go into gear More

by jasonhall822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Kimball, Steve Cargo
Oct 18, 2024 -

Maxwell Ford responded

jasonhall822 We truly value your business and thank you for bringing this to my attention. Please contact me directly at jsullivan@maxwellford.com. I would like an opportunity to resolve this issue and to know more about your experience. I look forward to speaking with you. John Sullivan Service Manager jsullivan@maxwellford.com

October 15, 2024

Megan #2 was my absolute favorite person to work with and made my overall experience so smooth! I had a very tricky electrical issue that required my car to be in the service center for longer than expected. More

by k.cayerrodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan #2, Greg Kimball, Steve Cargo
Oct 17, 2024 -

Maxwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! We are always more than happy to assist you if anything else comes up. Take care!

October 14, 2024

Very helpful and they go out of their way to make sure you are taken care of More

by Cristie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Oct 17, 2024 -

Maxwell Ford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 14, 2024

Very polite people at Maxwell Ford Austin . I came in for an oil change and the wait wasn’t long. Go check out Maxwell Ford Austin for any service you might need ! More

by Fernando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Oct 17, 2024 -

Maxwell Ford responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

October 14, 2024

Maxwell has treated me excellent as being attentive to what I need done as far as vehicle services and other needed advice and requests. More

by pahasapa01
Recommend Dealer
Yes
Employees Worked With
Did not getting his name.
Oct 17, 2024 -

Maxwell Ford responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

October 13, 2024

We took our car (that we bought from Maxwell) in because the maintenance light kept coming on. We explained that the engine would act up and the light would come on. They did $577 worth of things and we are More

by Pennylucas44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaff sheikh
Oct 18, 2024 -

Maxwell Ford responded

Pennylucas44, We truly value your business and thank you for bringing this to my attention. Please contact me directly at jmay@maxwellford.com. I would like an opportunity to resolve this issue and to know more about your experience. I look forward to speaking with you. Jim May Service Director

October 13, 2024

Did an outstanding job. Attentive, responsive, communicative. Took care of problems. Thank you. Excellent job. More

by Berry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Sommerville
Oct 18, 2024 -

Maxwell Ford responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!

October 11, 2024

Went to go get an oil change twice over here and i don't know what they got going in there. But a oil change should not be $161 which is insane to me since if I would to do it myself or go to another shop i More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Kimball, Steve Cargo
Oct 18, 2024 -

Maxwell Ford responded

Jack, Thank you for sharing your feedback about your recent oil service visit. We understand your concerns regarding the cost. We strive to offer fair and competitive pricing for all of our services. If you would like to discuss your concerns further, please don't hesitate to contact me at jsullivan@maxwellford.com. Your satisfaction is our top priority, and we want to ensure that you are completely satisfied with your experience. John Sullivan Service Manager jsullivan@maxwellford.com

October 11, 2024

Muy bueno amables tratan de ayudar a la gente tienen buenos precios buenas trocas y carros si lo recomiendo More

by 82mateo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evert Flores , Greg Kimball, Steve Cargo
Oct 13, 2024 -

Maxwell Ford responded

Hola, ¡estamos muy contentos de poder brindarte una experiencia positiva! Háganos saber si hay algo más que podamos hacer por usted; ¡Estamos más que felices de poder ayudar!

October 11, 2024

This is the second car I buy from Maxwell Ford. Their customer service and attention to detail is always great. A big thank you to Eddie who I helped me find the best post-grad car! He was upfront More

by AlejandraP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie
Oct 13, 2024 -

Maxwell Ford responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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