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Maxwell Ford

Austin, TX

4.7
1,977 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 1,977 reviews

September 30, 2024

I love Maxwell Ford they always treat me like I’m special! I make a point of going in for my oil change and they are a great deal on this service!!! I’m looking at a new car too!!! They are the be More

by teresatwhite
Recommend Dealer
Yes
Employees Worked With
Milo, Greg Kimball
Oct 05, 2024 -

Maxwell Ford responded

Hi, we're happy you found Maxwell to be so supportive during your experience here at Maxwell Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 28, 2024

Jonathan provided excellent service. The maintenance and oil change was fast. I would recommend Maxwell Ford to others. More

by canonparkerhill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Oct 02, 2024 -

Maxwell Ford responded

Hello, we're happy you found Jonathan to be so supportive during your experience here at Maxwell Ford. Thanks for the recommendation, and have an amazing day!

September 28, 2024

Megan Moore my service advisor was great. Very helpful and courteous. Always keeping me up to date on progress and even helping me resolve an issue with another Ford Dealership that cared ver More

by brt.mas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Moore
Oct 02, 2024 -

Maxwell Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Please don't hesitate to reach out if there's anything additional we can do for you.

September 28, 2024

Eddie Sifuentes was charming and friendly; I never felt pressured or harassed, and from the initial phone call conversation, Eddie made the process of buying a car very easy and was respectful of the kind More

by palomitademaix
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Oct 02, 2024 -

Maxwell Ford responded

Hello, we're happy you found Eddie to be so supportive during your experience here at Maxwell Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 27, 2024

Excellent! the service rep was prompt and courteous. He explained what other work needed to be done in addition to the oil change. More

by Mr. Beans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kameron Chenier, Greg Kimball, Steve Cargo
Oct 03, 2024 -

Maxwell Ford responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 27, 2024

I walked in to have oil changed in the morning. The service advisor, Nicola Romano was there to get the service organized. He was pleasant and professional. I was out of the service departm More

by Phyl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicola Romano
Oct 03, 2024 -

Maxwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 27, 2024

Had our tuck serviced here and was impressed by the great communication and excellent service. More

by tortugabella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Sep 28, 2024 -

Maxwell Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 27, 2024

Megan #2 had an on point communication. Truly appreciate the honesty and professionalism. Extra peace of mind for knowing that this location is offering warranty for their work. More

by Arvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Oct 03, 2024 -

Maxwell Ford responded

Hi Arvin, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 26, 2024

Poor communication and even worse customer service. Definitely would not recommend to friends or family. More

by Notahappycustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank zero stars
Sep 28, 2024 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at jsullivan@maxwellford.com. I would like an opportunity to resolve this issue and to know more about your experience. I look forward to speaking with you. John Sullivan, Service Manager

September 26, 2024

Great service and fast. Very detailed and help me understand my problem. I got a lot if help from Nicola Romano. More

by scontra788
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicola Romano
Sep 28, 2024 -

Maxwell Ford responded

Hi, we're happy to hear you had such a positive experience with Nicola! We are always more than happy to assist you if anything else comes up. Take care!

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