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Maxwell Ford

Austin, TX

4.7
2,134 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 2,134 reviews

June 28, 2025

Megan was excellent. Service was quick and easy. I brought my car in for a flat tire, and they fixed it within a few hours. More

by giocampagna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan , Greg Kimball
Jun 30, 2025 -

Maxwell Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Please don't hesitate to reach out if there's anything additional we can do for you.

June 27, 2025

Meagan #2 always goes out of her way to help me and to get my truck back as quickly as possible More

by Coachdp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meagan #2
Jun 28, 2025 -

Maxwell Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

June 27, 2025

I ordered a 2025 Expedition and Maxwell Ford got the order exactly right. Very easy process from the order to the trade! More

by cody.bivens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Beasley, Greg Kimball
Jun 28, 2025 -

Maxwell Ford responded

Hi Cody, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 26, 2025

Great introduction. The service tech was (Cindy ) able to get me through very quickly and out the door with no issues. More

by d45ortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
Jun 27, 2025 -

Maxwell Ford responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 26, 2025

Jackie W. is an excellent service advisor who is friendly and knowledgeable and always takes excellent care of me and my vehicle! More

by javi.trujillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Wiora
Jun 27, 2025 -

Maxwell Ford responded

Hi, thank you for the positive review. Jackie is a valued team member, and we're happy to hear that Jackie takes excellent care of you and your vehicle!

June 26, 2025

The whole process was professional and explained in an understanding way that I could pick and choose what items of repair to do More

by rjperrone43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaff Sheikh
Jun 26, 2025 -

Maxwell Ford responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 24, 2025

I was unimpressed with the sales person Raphael Lee. He was so rude when I was trying to buy my first car and never answered any of my questions he just kept telling me stuff I already knew and refused More

by gmalloy6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel
Jun 27, 2025 -

Maxwell Ford responded

Thank you for sharing your experience with us! We strive to provide exceptional customer service and I apologize for any negative encounter you had with Raphael. We take your feedback seriously and will address this with our team. We are glad to hear Daniel was able to assist you and we are thankful for your business. If you would like to further discuss, please feel to reach out directly at the information provided below. Zach Larson, Sales Manager zlarson@Group1Auto.com

June 24, 2025

Jackie solved the key problem that others couldn’t and it was fixed and ready fast! More

by TCOSU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie
Jun 26, 2025 -

Maxwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

June 24, 2025

Nico was amazing from the moment I pulled up until I left. I was in and out less than an hour. More

by pamela_nisbet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Jun 26, 2025 -

Maxwell Ford responded

Hello, we're happy you found Nico to be so supportive during your experience here at Maxwell Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 23, 2025

My service writer, Kyle, was very professional, courteous and accommodating. I plan on requesting him every time my vehicle needs service. More

by Lisa W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Lunning, Greg Kimball
Jun 25, 2025 -

Maxwell Ford responded

Hello Lisa, we're happy you found Kyle to be so supportive during your experience here at Maxwell Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

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