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Maxwell Ford

Austin, TX

4.7
2,012 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 2,012 reviews

September 27, 2024

Had our tuck serviced here and was impressed by the great communication and excellent service. More

by tortugabella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Sep 28, 2024 -

Maxwell Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 27, 2024

Megan #2 had an on point communication. Truly appreciate the honesty and professionalism. Extra peace of mind for knowing that this location is offering warranty for their work. More

by Arvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Oct 03, 2024 -

Maxwell Ford responded

Hi Arvin, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 27, 2024

Excellent! the service rep was prompt and courteous. He explained what other work needed to be done in addition to the oil change. More

by Mr. Beans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kameron Chenier, Greg Kimball, Steve Cargo
Oct 03, 2024 -

Maxwell Ford responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 26, 2024

Not only was the service over the phone and in person impeccable (shoutout to Meagan #2 woot woot!) but they offered a ride back to my home after drop off if I needed one, fixed my car in just a few sho More

by Ciara Blossom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meagan # 2 and the guy who picked me up in tha Van , Greg Kimball, Steve Cargo
Sep 28, 2024 -

Maxwell Ford responded

Hi Ciara, thank you so much for your positive comments about Maxwell Ford! We look forward to your next visit! Take care!

September 26, 2024

Oil change and tire rotation was done quickly and smoothly. Waiting area is comfortable and perfect for the 1 hour wait. More

by Jwolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Sep 28, 2024 -

Maxwell Ford responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 26, 2024

Poor communication and even worse customer service. Definitely would not recommend to friends or family. More

by Notahappycustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank zero stars
Sep 28, 2024 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at jsullivan@maxwellford.com. I would like an opportunity to resolve this issue and to know more about your experience. I look forward to speaking with you. John Sullivan, Service Manager

September 26, 2024

Great service and fast. Very detailed and help me understand my problem. I got a lot if help from Nicola Romano. More

by scontra788
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicola Romano
Sep 28, 2024 -

Maxwell Ford responded

Hi, we're happy to hear you had such a positive experience with Nicola! We are always more than happy to assist you if anything else comes up. Take care!

September 26, 2024

Great, fast service. I drive here specifically from out town for the great service for my truck. More

by joearagon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan II
Sep 29, 2024 -

Maxwell Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

September 26, 2024

These are all con men. I am shamed to own a ford and angry I gave you all my trust More

by Venitaprice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaf Sheikh , Steve Cargo
Sep 28, 2024 -

Maxwell Ford responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Greg Kimball, General Manager gkimball@maxwellford.com

September 26, 2024

Kyle was a great help due my repair. Kept me informed as to what was going on. More

by teresa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Sep 28, 2024 -

Maxwell Ford responded

Hi Teresa, we're happy to hear you had such a positive experience with Kyle! We are always more than happy to assist you if anything else comes up. Take care!

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