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Maxwell Ford

Austin, TX

4.7
2,016 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 2,017 reviews

September 03, 2024

The best Ford Service Dept in the Austin area! They’re always quick to greet me, courteous, and very knowledgeable! Megan #2 is absolutely the best! More

by Mares302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Christens
Sep 06, 2024 -

Maxwell Ford responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 03, 2024

Matthew Maurer was an exceptional salesman. He answered all my questions and gave me such peace during my first new car buying experience and I couldn’t be more grateful! And Zach Larson was an More

by nataliepeyton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Larson, Matthew Maurer
Sep 06, 2024 -

Maxwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! We are always more than happy to assist you if anything else comes up. Take care!

September 03, 2024

I had a fantastic salesman, Eric Beaumont. He was great through the whole process and made going to the dealership 100 times better. He is an excellent salesman and person! More

by saylor.reineke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Beaumont, Steve Cargo
Sep 06, 2024 -

Maxwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! We are always more than happy to assist you if anything else comes up. Take care!

September 02, 2024

Literally probably the easiest and quickest vehicle purchase in my 40+ year driving career. Eddie Sifuentes was my sales associate, and he made the experience a stressless level I never would have thou More

by dave_kierst
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Sifuentes, Aaron Camargo
Sep 06, 2024 -

Maxwell Ford responded

Hi, we're glad you had such a wonderful experience with us! We are always more than happy to assist you if anything else comes up. Take care!

September 01, 2024

Friendly, fast, experienced, and professional service every time! The product and timeliness quality is well expected. More

by John Howard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Evans
Sep 06, 2024 -

Maxwell Ford responded

Hi John, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 31, 2024

Megan Moor always goes above and beyond to take care of me when I get my truck serviced. Anytime I go she always makes sure I’m in and out fast and her communication is top notch. More

by mrericgarciaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Moore
Sep 01, 2024 -

Maxwell Ford responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 31, 2024

This dealership is lacking in customer service. The people are nice, but no one jumps when customers come in More

by nelli_w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Moore, Nicole Romero
Sep 07, 2024 -

Maxwell Ford responded

nelli_w, We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please contact me at gkimball@maxwellford.com. I would like to discuss what we need to improve. Sincerely, Greg Kimball General Manager gkimball@maxwellford.com

August 31, 2024

The service writer was prompt and knowledgeable. She met me as soon as I arrived and there was no waiting. More

by sylvia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynn
Sep 01, 2024 -

Maxwell Ford responded

Hi Sylvia, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 31, 2024

This dealer has always shown me a great deal of courtesy. I have bought several cars at this location. More

by mlpaulson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Lunning
Sep 05, 2024 -

Maxwell Ford responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

August 31, 2024

The staff at Maxwell Ford are very accommodating and charismatic! Serhiy does everything in his power to make sure the auto shopping process is easy to understand. At Maxwell Ford, you can expect effici More

by Ashley Navarro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serhiy Vasylkov
Sep 05, 2024 -

Maxwell Ford responded

Hi Ashley, we're happy you found our staff (Serhiy) to be so supportive during your experience here at Maxwell Ford. Please don't hesitate to reach out if there's anything additional we can do for you.

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