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Maxwell Ford

Austin, TX

4.7
2,077 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 2,077 reviews

May 21, 2025

Unfortunately, the sticker for when oil should be changed was not updated. I have owned my vehicle for 20 months and they never addressed the recall that was present. I mentioned it and it felt like servic More

by lilchocolate64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
May 24, 2025 -

Maxwell Ford responded

Thank you for your feedback about this and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation and work towards a resolution with you directly. Eric Sperling Service Manager - Maxwell Ford 512-916-2651 esperling@maxwellford.com

May 21, 2025

Megan is AWESOME! ! Called me and kept me in touch and made sure my vehicle was ready to go m. More

by Christopher cayetano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Service advisor , Greg Kimball
May 23, 2025 -

Maxwell Ford responded

Hello Christopher, we're happy you found our staff Megan to be so supportive during your experience here at Maxwell Ford. We are always more than happy to assist you if anything else comes up. Take care!

May 21, 2025

Oil change. Service advisor very cordial. In and out of serviice department within an hour. Awesome! More

by 4 door
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikkola Romano 5 star, Greg Kimball
May 23, 2025 -

Maxwell Ford responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 21, 2025

A gag was great, keep me informed and was a very seamless process on a busy Saturday. More

by NBH4882
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hispanic lady. She was great, Greg Kimball
May 23, 2025 -

Maxwell Ford responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 20, 2025

Jackie and team were extremely helpful through the whole process even when there were some bumps in the road. More

by jpayne0577
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie
May 23, 2025 -

Maxwell Ford responded

Hi, we're happy you found Jackie to be so supportive during your experience here at Maxwell Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 20, 2025

I have always received excellent service at Maxwell Ford. The attendants are helpful, informative, and respectful, and do their utmost to make things work for the customer. I was in recently for a repair for More

by Gloria
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Lunning, Greg Kimball
May 23, 2025 -

Maxwell Ford responded

Hi Gloria, we're happy you found Kyle to be so supportive during your experience here at Maxwell Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 19, 2025

The service writer was excellent and met all my needs for service. She also advise me of my future service on my other vehicle More

by Rmyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
megan
May 22, 2025 -

Maxwell Ford responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

May 19, 2025

My service rep was attentive and got me in and out. She didn't push any service not needed on me and was courteous. Clean drop off area and waiting area is very relaxing. More

by txgabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynn
May 22, 2025 -

Maxwell Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Maxwell Ford!

May 18, 2025

Lynn was great! !!! She checked everything, explained what absolutely needed to be fixed. Got me a price and done on time!!! More

by mymor1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg was the greatest boss ever!!!!, Greg Kimball
May 23, 2025 -

Maxwell Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

May 17, 2025

The customer service was outstanding. I was in & out in under an hour. Clean waiting room with coffee. More

by Rmssfatx1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
May 20, 2025 -

Maxwell Ford responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

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