Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Maxwell Ford

Austin, TX

Overview
Reviews
Vehicles
4.7
2,134 Reviews
Call Dealership (512) 916-2696
View Awards

5000 IH-35 S

Austin, TX

78745

Directions

By Type

Showing 2,134 reviews

June 16, 2025

Be aware Bait and switch! !! They added $2000 on top the listed price, claiming it's the cost of CPO. More

by JB ford
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Simon, Eric and Daniel, Greg Kimball
Report | Print
Jun 18, 2025 -

Maxwell Ford responded

Thank you for your feedback. We strive to provide a positive and transparent sales experience, and I regret that we fell short. I’d appreciate the opportunity to learn more about your experience and how we can improve. Please feel free to reach out to me at ryanscott@group1auto.com so we can discuss this further. Ryan Scott Used Vehicle Sales Manager - Maxwell Ford ryanscott@group1auto.com

Jun 18, 2025 -

JB ford responded

I emailed you twice asking why you added $2000 on top the listed price and no response.

June 15, 2025

Unfortunately, I was charged for a recall diagnostic test that failed, which resulted in a poor experience. More

by jesssimp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Kimball
Report | Print
Jun 17, 2025 -

Maxwell Ford responded

We appreciate the feedback and we regret that your customer service experience fell short of our standards. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at the information provided below so we can work toward a resolution. John Sullivan Service Manager- Maxwell Ford jsullivan@Group1Auto.com

June 14, 2025

Vehicle ready when promised. Jackie Wiora is an amazing service writer. Jonathan was also very helpful in service as well. Great job!!! More

by teresaf1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Wiora
Report | Print
Jun 16, 2025 -

Maxwell Ford responded

Hello, we're happy you found our staff Jackie Wiora to be so supportive during your experience here at Maxwell Ford. We are always more than happy to assist you if anything else comes up. Take care!

June 14, 2025

Diagnosed and repaired in timely manner; took ownership of issue caused by their techs and team More

by Natehagemeier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Lunning and Zach P
Report | Print
Jun 16, 2025 -

Maxwell Ford responded

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 13, 2025

Their service and help was exceptional throughout the process and even after purchasing the vehicle I am still in contact. More

by arf.umatiya100
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sirhiy, Greg Kimball
Report | Print
Jun 16, 2025 -

Maxwell Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 13, 2025

Megan specifically helped me with my issues; she was very informative, upfront, and clear. All other employees were very polite and friendly too, definitely willing to go back! More

by Emma K.
Recommend Dealer
Yes
Employees Worked With
Megan
Report | Print
Jun 16, 2025 -

Maxwell Ford responded

Hi Emma, thank you for your kind review; we are happy to pass along your comments to Megan here at Maxwell Ford! We hope to be of service to you again in the future. Best wishes, Maxwell Ford

June 13, 2025

Andrew and Fernando were amazing and very easy to work with. Highly recommend! Thank you guys! More

by bnortham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew, Fernando
Report | Print
Jun 16, 2025 -

Maxwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! Thanks again for the recommendation, and have an amazing day!

June 12, 2025

Very professional and timely service *****! !! Service Advisor Dillon Cole and the maintenance team did a great job!!! More

by Chandrika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon Cole
Report | Print
Jun 13, 2025 -

Maxwell Ford responded

Hi Chandrikasharma, we're happy you found Dillon to be so supportive during your experience here at Maxwell Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 12, 2025

Zach was friendly, prompt, and knowledgeable. They changed out a warranty item, so thorough also. The dealership was clean and easy to navigate. More

by Mary Mills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach P
Report | Print
Jun 15, 2025 -

Maxwell Ford responded

Hi Mary, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

June 11, 2025

Valet and service writer were both amicable and professional to deal with. Really appreciated the convenience of the valet service. More

by Bvanderglas
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose(valet) and Zach (service writer)
Report | Print
Jun 13, 2025 -

Maxwell Ford responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

1
...
6
7
8
...
214