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Maxwell Ford

Austin, TX

Overview
Reviews
Vehicles
4.7
2,012 Reviews
Call Dealership (512) 916-2696
View Awards

5000 IH-35 S

Austin, TX

78745

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Showing 2,012 reviews

May 31, 2024

The team worked well together to get me into my first SUV and happy, not just with my upgrade, but with what I'd be spending. They worked with me on what I wanted and requested, and I appreciate Eddie, espec More

by jesstamp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Sifuentes
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Jun 02, 2024 -

Maxwell Ford responded

Hi, we're happy to hear you had such a positive experience with our team! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 30, 2024

This dealership is not truthful and uses dirty tactics to try to get you to spend more money. More

by Young65
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Greg Kimball, Steve Cargo
Report | Print
May 31, 2024 -

Maxwell Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Aug 14, 2024 -

Maxwell Ford responded

My apology for this delayed response, but I appreciate you taking the time to inform me about your sales experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Djemma Kechichian dkechichian@maxwellford.com

May 30, 2024

Rudy Varela was very friendly, and knowledgeable, and responsive. Definitely recommend him for your purchase. More

by TkellerF150
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Report | Print
May 30, 2024 -

TkellerF150 responded

Friendly dealership and knowledgeable staff. Recommend Rudy Varela for your salesperson.

May 30, 2024

They haven't paid off my trade in loan and that affected my credit and they add stuff that I didn't want but it's mandatory for some reason More

by miguelf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Greg Kimball, Steve Cargo
Report | Print
May 31, 2024 -

Maxwell Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Aug 14, 2024 -

Maxwell Ford responded

My apology for this delayed response, but I appreciate you taking the time to inform me about your sales experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Djemma Kechichian dkechichian@maxwellford.com

May 30, 2024

These awesome people will take good care of you. They always make me feel like they are happy to see me. More

by amycranfill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie
Report | Print
May 31, 2024 -

Maxwell Ford responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 30, 2024

This dealership has every bad stereotype you’ve ever heard about a dealership. Completely awful More

by Joe bond
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Not sure
Report | Print
May 31, 2024 -

Maxwell Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Aug 14, 2024 -

Maxwell Ford responded

My apology for this delayed response, but I appreciate you taking the time to inform me about your sales experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Djemma Kechichian dkechichian@maxwellford.com

May 30, 2024

Lots of inventory, very helpful and knowledgeable staff. Top choice to look in the Austin area for Ford vehicles More

by Eric
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Miller
Report | Print
May 31, 2024 -

Maxwell Ford responded

It's great to hear that you had a positive experience at Maxwell Ford! Having a wide inventory selection and helpful, knowledgeable staff can really make a difference. Thank you for sharing your feedback and recommending us as a top choice for Ford vehicles in the area!

May 30, 2024

Great work. Efficient, friendly, & professional. Andrew made sure yo keep us informed, & took care of everything. Really appreciated his service, experience, & More

by christopher.s.almaraz
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Andrew Summerville
Report | Print
May 31, 2024 -

Maxwell Ford responded

Hi Christopher, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. If you have any further questions, please give us a call. We're always happy to help!

May 30, 2024

Rudy was great! Helped me get the right vehicle. Very happy with Rudy and the customer service experience! More

by sunbrewer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rudy
Report | Print
May 31, 2024 -

Maxwell Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Please don't hesitate to reach out if there's anything additional we can do for you.

May 29, 2024

Always easy to get in for service. Jackie in service has been my go to service writer for over 8 years, great service! More

by Dnh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Woira
Report | Print
May 29, 2024 -

Maxwell Ford responded

Thank you for your kind words! We’re thrilled to hear that you always find it easy to get in for service with us. Jackie in our service department is truly exceptional, and we’re delighted to know she has been your go-to service writer for over 8 years. We take great pride in providing consistent and great service, and we appreciate your continued trust in us. Thank you for choosing us!

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