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Maxwell Ford

Austin, TX

4.7
2,012 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 2,012 reviews

May 15, 2024

Megan Christensen was amazing she constantly followed up with me. She talked me through everything she has a lot of compassion for my situation. I saw her treat others the same. She went above and beyond to More

by babyjane
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Megan Christensen
May 17, 2024 -

Maxwell Ford responded

Megan is an incredibly attentive and compassionate professional. It's great to hear that she went above and beyond to ensure your comfort and understanding throughout the process. Thank you for choosing us!

May 15, 2024

Great Customer Service. Thank you Megan #2. She went above and beyond to help me with my car issue. More

by stephenson8898
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Christansen
May 17, 2024 -

Maxwell Ford responded

We're delighted to learn about your positive experience and the great assistance provided by Megan2! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 15, 2024

Brett Rozek managed our transaction and was very polite, patient and respectful. The sales experience was excellent! More

by lkhejl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
May 17, 2024 -

Maxwell Ford responded

Congratulations on your new vehicle! We're thrilled that Brett provided you with an excellent sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

May 14, 2024

They're always courteous and attentive and the waiting room is comfortable with great coffee options. More

by lainnmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Cargo
May 15, 2024 -

Maxwell Ford responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 14, 2024

John Evans and associates are always top! Friendly, courteous, kind, and quick even during crowded circumstances. More

by louishead7
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
John Evans
May 17, 2024 -

Maxwell Ford responded

We're delighted to learn about your positive experience and the great assistance provided by John! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 13, 2024

Every time I go to this dealership I find the service friendly, fast and accurate. The people working there always keep me informed of the progress of the service, they have this awesome way with video t More

by Mike7us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Fernandez
May 17, 2024 -

Maxwell Ford responded

It's fantastic to hear about your positive experiences! We're delighted that our team provides friendly, fast, and accurate service, keeps you informed with real-time video updates, and helps find great deals for you. Thank you for recommending us!

May 13, 2024

Andrew was great to work with in handling a repair, getting it done on time and providing full disclosure on pricing. More

by F150 owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Sommerville
May 17, 2024 -

Maxwell Ford responded

We are glad to hear that Andrew provided great service in handling your repair, getting it done on time, and being transparent about pricing. Thank you for choosing us!

May 13, 2024

The sales team was great, but if you ever need to call them after your purchase, expect to never receive a call back. I called them about 6-7 times in a 2 week period and left voicemails with pretty much More

by jasonschafer4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Greg Kimball
May 15, 2024 -

Maxwell Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jul 31, 2024 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Djemma Kechichian dkechichian@maxwellford.com

May 11, 2024

Great service and good customer service and quality of work. Good explanation of services that are needed. More

by Kennycmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
May 16, 2024 -

Maxwell Ford responded

We are delighted to know that your experience was great! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

May 09, 2024

Eddie was very helpful and responsive with my 24 Maverick ordering experience. Took 9 months of waiting for production, but we love the car. Delivery experience was clean, hassle free as well. I would recomm More

by Paul Lin
Recommend Dealer
Yes
Employees Worked With
Eddie Sifuentes
May 11, 2024 -

Maxwell Ford responded

Congratulations on your new vehicle! We're thrilled to have delivered an exceptional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

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